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Opening Hours

Day Quotations Customer Services
Monday 09:00 to 21:00 09:00 to 19:00
Tuesday 09:00 to 21:00 09:00 to 19:00
Wednesday 09:00 to 21:00 09:00 to 19:00
Thursday 09:00 to 21:00 09:00 to 19:00
Friday 09:00 to 21:00 09:00 to 19:00
Saturday 09:00 to 17:30 09:00 to 17:30
Sunday CLOSED CLOSED

 

Phone Numbers

Department Quotations Customer Services
Private Car 01704 270027 Option1 01704 270027 Option 2
Taxi 01704 270027 Option 1 01704 270027 Option 2
Motor Trade 01704 270033 01704 270033
Commercial Vehicle 01704 270051 01704 270027 Option 2
Household 01704 270027 Option 1 01704 270027 Option 2

 

Making a claim

To make a claim please call our 24 hour a day, 7 day a week claims team on 0345 092 0700

 

Emails

Department Quotations Customer Services
Private Car Email Us Email Us
Taxi Email Us Email Us
Motor Trade Email Us Email Us
Commercial Vehicle Email Us Email Us
Household Email Us Email Us

 

Contact us by Fax:
Please send your fax to 01704 270040. Be sure to include all information relevant to your enquiry, and your client reference number where appropriate.

 

Contact us by post:
Acorn Insurance Services Limited
The Lighthouse
98 Liverpool Road
Formby
Liverpool
Merseyside
L37 6BS

 

It is our intention to provide a high level of service at all times. However we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly. If you wish to register a complaint first please contact us, we will try to put things right immediately. You can complain by letter at the above address, telephone 01704 270027 or email complaints@acorninsure.com. Alternately you can raise our complaint via the Financial Ombudsman Service by telephoning 0800 023 4567, further information is available at http://www.financialombudsman.org.uk/ or should you wish through the Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/ In all cases please quote your policy number or other reference we have given you. If you cannot settle your complaint with us you may be entitled to refer the matter subsequently to the Financial Ombudsman Service. If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be
affected.

 

 

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