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Opportunities at Acorn Insurance

Jobs at Acorn Insurance - join our growing team of insurance experts.
Home » Opportunities at Acorn Insurance

Acorn Insurance – Current Vacancies

Established in 1981, our headquarters are based in Formby, a quiet town in the North West. From this small acorn we continue to grow, having recently expanded our offices to Liverpool city centre in an historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed. This page contains all of the current opportunities to join our continually expanding company.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. Click on the icon to the right of the job title to see full details of the position. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: recruitment@acorninsure.com. Clicking the ‘Apply’ button, found within each vacancy description, will either lead directly to an application page or open our email address. If emailing, please remember to include the position to which you would like to apply within your email.

Desktop Support Technician (Formby)

Full Time – Permanent

The Lighthouse, Formby

Salary: £18,500 – £24,000 DOE


To be the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service.

Key Role Deliverables:

  • Provide deskside and remote IT support to the business user base
  • Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA’s, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups
  • Perform daily, weekly and monthly system check processes
  • Troubleshooting and resolving network connectivity issues
  • Administering Active Directory
  • Monitor system and infrastructure availability and performance
  • Managing VOIP and digital phone systems ensuring customers have the best possible journey
  • Assist in the maintenance and distribution of software packages, manual and automated
  • Perform actions necessary within all Security compliance processes
  • Client device builds using automated solutions and patch management
  • Monitor and manage web and email security filter rules within company guidelines
  • Manage, perform, maintain and test backups/recovery
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions
  • Adhering to change control best practice
  • Maintain knowledge base
  • Assist with application and product testing as required

Critical Competencies:

  • Minimum 1 year working in a support role within a managed IT service desk function
  • Active Directory
  • Windows 7,8 and 10 operating systems
  • Enterprise E-mail systems; Exchange / O365
  • Microsoft office Applications, incl O365 admin
  • Anti-malware solution support
  • Problem solving and troubleshooting skills
  • Understanding of security principles and endpoint solutions
  • Excellent written, communications and documentation skills
  • Communicate with all levels of staff within the business and our external 3rd partners
  • The ability to work under pressure and to tight deadlines
  • Excellent Customer Service

Desirable Competencies:

  • Worked within an ITIL service management model or qualification
  • Office365 support experience
  • Basic network knowledge
  • CompTIA or other role appropriate qualifications
  • Understanding of security, server, virtualisation and cloud solutions support
  • Exposure to legal or insurance industry with familiarity of the software and toolsets utilised.

Monday to Friday shift rota, covering business hours 8:00am – 9:00pm
1 in 3 Saturdays 9:00am – 5:30pm

Desktop Support Technician (Liverpool)

Full Time – Permanent

Mersey Chambers, Liverpool City Centre

Salary: £18,500 – £24,000 DOE


Acorn Insurance are a growing and exciting organisation based in Liverpool City Centre. We are currently recruiting for an Desktop Support Technician to join our successful and friendly IT team.

This new role offers the opportunity to join an expanding team and give the candidate access to a wide range of technologies.

This role calls for a self-driven, thorough person who can communicate well with all levels of staff within the company.

Main Duties and Responsibilities:

  • Provide deskside and remote IT support to the business user base
  • Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA’s, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups
  • Perform daily, weekly and monthly system check processes
  • Troubleshooting and resolving network connectivity issues
  • Administering Active Directory
  • Monitor system and infrastructure availability and performance
  • Managing VOIP and digital phone systems, ensuring customers have the best possible journey
  • Assist in the maintenance and distribution of software packages, manual and automated
  • Perform actions necessary within all Security compliance processes
  • Client device builds using automated solutions and patch management
  • Monitor and manage web and email security filter rules within company guidelines
  • Manage, perform, maintain and test backups/recovery
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions
  • Adhering to change control best practice
  • Maintain knowledge base
  • Assist with application and product testing as required

Essential Skills:

  • Minimum 1 year working in a support role within a managed IT service desk function
  • Active Directory
  • Windows 7,8 and 10 operating systems
  • Enterprise E-mail systems; Exchange / O365
  • Microsoft office Applications, incl O365 admin
  • Anti-malware solution support
  • Problem solving and troubleshooting skills
  • Understanding of security principles and endpoint solutions
  • Excellent written, communications and documentation skills
  • Communicate with all levels of staff within the business and our external 3rd partners
  • The ability to work under pressure and to tight deadlines
  • Excellent Customer Service

Desirable Skills:

  • Worked within an ITIL service management model or qualification
  • Office365 support experience
  • Basic network knowledge
  • CompTIA or other role appropriate qualifications
  • Understanding of security, server, virtualisation and cloud solutions support
  • Exposure to legal or insurance industry with familiarity of the software and toolsets utilised.

Full Time, Permanent 3-week rolling rota between 8:00am – 9:00pm
1 in 3 Saturdays 9:00am – 5:30pm

Data Protection Manager

Full Time – Permanent

Liverpool/Formby (occasional travel to other offices in the UK may be required)

Salary: Competitive


Do you want to join a rapidly expanding company that puts the customer at the heart of every interaction? Would you like to take the next step in your career and join our Data Protection Team as a Data Protection Manager? We are looking for a self-motivated individual who is eager to develop their career, is professional, can manage a small team and has been building a strong career in the field of data protection and privacy. This role will support the Data Protection Officer across a broad range of areas.

What We’re Looking For:

  • Expert knowledge of UK and EU data protection law including direct marketing. Hold an industry recognised qualification e.g. Data Protection Practitioner, IAPP CIPM, IAPP CIP/E.
  • A good knowledge of information security governance, controls and standards. Experience or qualification in an information security related field desirable.
  • Practical experience of two years or more in developing and implementing data protection related policies, processes and procedures as part of a privacy programme.
  • Demonstrable experience in designing and delivering a compliance monitoring programme for data protection or other regulatory subject matter.
  • A proven track record in working collaboratively with project teams to ensure Privacy by Design requirements are being met and privacy risks are being managed effectively.
  • The ability to provide considered and practical advice to the business on a broad range of data protection related matters.
  • Experience of managing a small team of staff to ensure work is delivered to a high standard and regulatory deadlines are met.
  • The ability to apply a range of research techniques to gather relevant information.
  • Strong verbal and written communication skills with a proven track record in stakeholder management.
  • Drive and determination to complete work to a high standard with excellent attention to detail.

What You’ll Be Doing:

  • You will be responsible for the day to day running of the Data Protection Team, providing support to the team of Data Protection Analysts.
  • Support the team in providing considered and practical advice to the business on a broad range of data protection related matters.
  • Support the team with incident management and responding to Subject Rights Requests, ensuring work is delivered to a high standard and regulatory deadlines are met.
  • Support the DPO to develop the compliance monitoring programme for Data Protection across the Group working collaboratively with the business.
  • Support the DPO in working collaboratively with project teams to ensure Privacy by Design requirements are met and privacy risks are managed.
  • Lead, support and participate in working groups that promote privacy and provide ongoing support across the organisation.
  • Support the DPO in the delivery of training and awareness of data protection across the Group.
  • Support the DPO with the development of existing policy documentation, processes and procedures and related practical guidance.
  • Keep up to date with the latest changes in applicable legislation, industry news and guidance.
  • Any other task as may be defined by the DPO to meet the operational needs of the Data Protection team.

Experience

  • 2 Years – Data Protection (Preferred)

37.5 hours per week,
Monday to Friday 9:00am – 5:30pm

Data Protection Analyst

Full Time – Permanent

The Lighthouse, Formby

Salary: Competitive


Do you want to join a rapidly expanding company that puts the customer at the heart of every interaction? Would you like to take the next step in your career and join our Data Protection Team as a Data Protection Analyst? We are looking for a self-motivated individual who is eager to develop their career, is professional, enthusiastic and has a keen interest in data protection. Strong analytical skills and attention to detail is a must to support the Data Protection Officer across a broad range of areas.

What We’re Looking For:

  • A good knowledge of GDPR and the Data Protection Act 2018. An industry recognised qualification in data protection or information security would be desirable but not essential.
  • Practical experience of one year or more in supporting the development and implementation of data protection related policies, processes and procedures as part of a privacy programme.
  • Practical experience of incident management and responding to Subject Rights Requests.
  • The ability to apply a range of research techniques to gather relevant information.
  • Offer considered and practical advice to the business and possess strong verbal and written communication skills.
  • Strong administrative skills, IT literate and able to use Microsoft Office.
  • Drive and determination to complete work to a high standard with attention to detail.
  • Plan, organise and manage time effectively.

What You’ll Be Doing:

  • Assist the team in providing considered and practical advice to the business on data protection matters.
  • Assist the team with incident management and responding to Subject Rights Requests.
  • Ensure documentation and records are kept up to date including identifying trends and analysis.
  • Assist business change projects to ensure privacy by design and data protection risks are considered.
  • Assist with compliance monitoring reviews to monitor operational compliance with data protection law.
  • Assist with the development of existing policy documentation and related practical guidance.
  • Keep up to date with the latest changes in applicable legislation, industry news and guidance.
  • To support and participate in working groups to provide ongoing support across the organisation.
  • Support data protection training and awareness initiatives across the Group.
  • Any other task as may be defined by the DPO to meet the operational needs of the Data Protection team.

Experience

  • Data Protection: 1 Year (Preferred)

37.5 hours per week,
Monday to Friday 9:00am – 5:30pm

Sales Agent (Telematics)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 per annum plus achievable monthly bonus


We are currently recruiting a talented Insurance Sales Agent to work within our established Telematics Team. This is a sales role acting as a point of contact for new and existing customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

Who We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Manager: 1 year (Preferred)

Monday to Friday 38.6 hours per week
9:00am – 9:00pm 3 week rolling rota (1 in 3 Saturdays 9:00am – 5:30pm)

Insurance Sales Agent (Renewals)

Full Time – Permanent

Mersey Chambers, Liverpool

Salary: £18,125.00 with achievable monthly bonus


We are currently recruiting a talented Insurance Sales Agent to work within our established Renewals Team. This is a sales role acting as a point of contact for new and existing customers.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What We’re Looking For:

  • Sales experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Punctual with an excellent attendance record
  • Friendly, hardworking and able to work as part of a team

What You’ll Be Doing:

  • Providing our taxi customers with insurance policy renewals
  • Dealing with large numbers of existing customers
  • Upselling additional products to customers
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Insurance Sales 1 year (Preferred)

38.6 hours per week Monday to Friday
9:00pm – 5:30pm (1 in 3 Saturdays 9:00am – 5:30pm)

Claims Handler (Days)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 PA


If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then Acorn Claims is the place to either start or enhance your insurance career.
For the right candidate this is a very real opportunity to join a forward thinking, dynamic company whom recognises that our staff are our best asset.

Purpose of Role

  • To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering using conversational management techniques
  • Undertake effective investigations to enable accurate and prompt liability decision making
  • Provide an excellent service to all stakeholders
  • Effectively manage our customers claim journey and expectations whilst maximising the utilisation of our chain of suppliers
  • Exhaust intervention opportunities in respect of Third-Party claims including injury, repair and hire by way of correct decision making and identification of fault claims, to be deleted
  • To expertly validate claims with application of indemnity and fraud knowledge
  • To work and contribute towards team performance and environment
  • Assessing indemnity, liability and mitigating ongoing losses
  • Contribute towards continuous improvement with the generation of ideas
  • Excel against customer service level expectations and taking ownership of all inbound communication
  • Persuade customers to use our own supply chain for all services available
  • Effective communication to policy holders

Critical Competencies:

  • Attention to detail
  • Strong customer service skills
  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Proficient use of initiative

Experience

  • Claims: 1 year (Preferred)

9:00am – 5:30pm Monday to Friday

Trainer

Full Time – Permanent

Mersey Chambers, Liverpool

Salary: Competitive


A Company Trainer is an executive level employee responsible for the training and implementation of the Company’s processes and procedures, for the training and development of staff, and for the ongoing monitoring of staff to identify training gaps and provide training and support when required.

Day-to-Day Responsibilities:

  • To design and deliver coaching sessions to new and existing colleagues, ensuring that they have the knowledge, skills and motivation to meet the targets set.
  • Plan, co-ordinate and implement coaching sessions for colleagues towards, performance improvement, product skills, selling techniques and 1-2-1’s.
  • Lead coaching and performance improvement through the implementation of coaching interventions.
  • To identify individual training needs of colleagues and to effectively communicate with the Head of Department to ensure that the performance and productivity is increased.
  • To maintain up-to-date coaching records and audits.
  • Lead new colleague training classrooms and systems training.
  • Audit colleagues to FCA regulation standards.

What You Bring to the Team

  • Proven track-record in delivering results in a fast-paced insurance environment.
  • Previous experience in a coaching environment.
  • Pro-active and self-motivated attitude with the ability to work and deliver under pressure.
  • Organised with the ability to manage own workload on a daily basis.
  • Outgoing personality, with strong organisational skills and a tenacious nature.
  • Excellent communication skills, both written and verbal.
  • Able to motivate, inspire and develop others.
  • Excellent rapport building skills.

Key Skills & Knowledge

  • Assist the Managers in ensuring that training requirements are met whilst also ensuring that this does not impact on the trading of the business.
  • Excellent standard of IT skills including Word, Excel, PowerPoint.
  • Excellent communication and presentation skills.
  • Excellent administration capabilities including organisational skills.
  • Experience of using Transactor is desirable but not essential, however experience of using insurance industry software is a requirement or of a similar background.
  • Ability to develop training aids and create training courses.
  • Ability to compile and distribute training information.
  • To be able to monitor and develop customer service standards, insurance policy wordings, company processes and procedures.
  • To be able to deliver training in a variety of ways, i.e. written documentation, PowerPoint presentations, face-to-face meetings, coaching in the department etc.
  • To be able to provide feedback on current processes and procedures.
  • To keep up to date with industry developments, training developments, FCA regulations, Health & Safety regulations, Company procedures and processes and update training programmes and materials as required.
  • To be able to set personal goals and objectives, to create personal development plans, and to be responsible for setting and maintaining high standards.

Experience

  • Training: 1 Year (Preferred)

37.5 hours per week

Insurance Systems Tester

Full Time – Permanent

Formby, The Lighthouse

Salary: £18,000.00 to £25,000.00 DOE


We are currently recruiting a talented Insurance Systems Tester to work within our established Formby office. The Systems Tester will participate in an interactive software development model, produce test plans, execute test plans, execute usability tests and ensure that the quality of the software delivered is functioning, effective and in line with the business requirements. Working in collaboration with the Development, MI and Training departments, business leads and end-users, to understand and deliver successful business solutions, including an exciting transformation programme and process improvement projects utilising new technologies.

What We’re Looking For:

  • Flexible, proactive individual with a quality assurance background.
  • A solid understanding of the software development process.
  • Excellent written, communications and consultancy skills.
  • The ability to work under pressure and to tight deadlines.
  • Responsible person capable of working on multiple projects simultaneously.

Desirable Skills:

  • Problem solving skills.
  • Exposure to legal or insurance industry.

What You;ll Be Doing

  • Provide System support to the business including recreating of system bug and accurate bug logging with third party system providers.
  • Work closely with the internal compliance department to ensure system documents are maintained and compliant.
  • Collaboratively work with IT and internal management to define project testing needs, test planning and desired outcomes, ensuring requirements are documented in a structured and auditable manner.
  • Work in unison with Third party software providers, internal software developers and department managers. Support other test team members as appropriate with testing related activities
  • Responsible for planning project testing phases, including writing and executing test plans and producing test defect and bug logs.
  • Responsible for planning project testing phases, including writing and executing test plans and producing test defect and bug logs.
  • Responsible for the testing and QA of new software, including: Performance testing, functional testing and usability testing.
  • Provide objective, documented feedback to the Project Manager, and software development and project teams.
  • Communicate findings to technical and non-technical colleagues.
  • Ensure working practices, specifically planning, communication, implementation and delivery, are followed and supported.
  • Develop with IT and the business, recommendations on alternative approaches.
  • Work to strict deadlines to meet business requirements and expectations

Experience

  • Systems Tester: 1 year (Preferred)

Monday to Friday 38.6 hours per week
9:00am – 5:30pm (1 in 4 Saturdays 9:00am – 5:30pm)

Accounts Assistant

Full Time – Permanent

The Lighthouse, Formby

Salary: Competitive DOE


Attention number crunchers! Are you a budding numeracy ninja? Are you currently doing your accountancy qualifications or interested in doing so? Then this could be the opportunity for you! We are looking to recruit an Accounts Assistant to our successful Finance Team. This is a great opportunity for anyone interested in a career within finance.

What You’ll be Doing:

  • Providing daily support for the group wide finance function.

We’re Looking for Someone Who is:

  • Self-motivated with a “can do” attitude
  • Ambitious and keen to develop their career
  • A team player

What’s on Offer:

  • Competitive salary
  • Support to achieve professional qualifications (AAT, ACCA, CIMA)
  • Clear / Structured career progression
  • Part of a fast-growing team with excellent development opportunities

  • Good communication and interpersonal skills.
  • Motivated to coach and engage a team.
  • Excellent time management, planning and organisational skills.
  • A tenacious commitment to exceed CV KPI targets.
  • Proficient computer skills, including Microsoft Excel, Word and Outlook.
  • Ability to communicate well at all levels both verbally and in writing.
  • Excellent standard of numeracy and literacy to pull, maintain and manipulate reports.
  • Great attention to detail.
  • Ability to handle complaints effectively.
  • Polite and professional.

Experience

  • Sales: 1 year (Preferred)

37.5 hours per week,
9:00am – 5:30pm Monday to Friday

Administrator

Full Time – Permanent

The Lighthouse, Formby

Salary: £18125.00 plus achievable monthly bonus


We are currently recruiting a talented Administrator to work within our established Formby office. This is an administration role acting as a point of contact for our customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Dealing with Broker enquiries by telephone
  • Variety of Administrative duties including Policy Validation, Cancellations & Mid-Term Adjustments
  • Liaising with different departments in a professional and efficient manner
  • Problem solving and dealing with difficult queries
  • Servicing the Haven Line with broker to broker emphasis
  • Always provide excellent customer service

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Administrator: 1 year (Preferred)

Monday to Friday 38.6 hours per week 9:00am – 5:30pm,
(1 in 3 Saturdays 9:30am – 12:30pm)

Digital Marketing Assistant

Full Time – Permanent

Liverpool City Centre

Salary: £18,125 – £21,000 DOE


We are looking to hire an enthusiastic Digital Marketing Assistant to assist our growing marketing team. You will be required to perform administrative tasks, conduct market research, update the systems database, create marketing literature, and foster strong relationships with other departments of the business.

What You Will Be Doing:

  • Supporting the Marketing Manager with project organisation.
  • Perform administrative tasks to ensure the functionality of marketing activities.
  • Conduct market research and analyse marketing surveys.
  • Employ online marketing analytics to gather information from web and social media pages.
  • Updating databases, spreadsheets, and audience lists.
  • Image creation, editing and upload for websites and social platforms.
  • Present results and/or plans to other areas of the business.
  • Link with IT and other departments to facilitate the progression of projects.
  • Working on regular contact data cleansing, maintenance tasks, and data audit.
  • Composing and posting online content for the company’s social media page and website.
  • Attend all PR events.

Who We Are Looking For:

  • Degree in Marketing, Business, or a related field.
  • In-depth knowledge of marketing techniques and databases.
  • Knowledge of CRM tools, CMS systems, Google Ads, and online analytics.
  • Experience working with Adobe Photoshop and Creative suite.
  • Understanding of advanced marketing principles.
  • Ability to multi-task and meet strict deadlines.
  • Good writing and proof-reading skills.
  • Excellent communication and interpersonal skills.
  • PPC, SEO, and Mailchimp knowledge desirable.
  • Ability to follow instructions and work independently on projects.
  • Excellent usage of social media for business purposes.
  • Identify new trends in digital marketing.

9:00am – 5:30pm Monday to Friday

Taxi Contact Centre Agent

Full Time – Permanent

Formby, The Lighthouse

Salary: £23,272.00 OTE


We are currently looking for a friendly, hardworking taxi sales agent to work within our busy Taxi Sales Team, Formby. This is the ideal role for someone with a passion for customer service, who is comfortable within a fast-paced environment, and who has the personality to complete sales and promote our brand positively.

If you are vibrant, enthusiastic, and driven this is the perfect role for you. Our Taxi team are fun, friendly, and work hard together to ensure the goals of the team are met. If this sounds like a team you would like to be a part of Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing our taxi customers with insurance quotations
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Who We Are Looking For:

  • Administrative experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

38.6 hours per week, Monday to Friday,
9:00am – 5:30pm (1 in 3 Saturdays 9:00am – 5:30pm)

Taxi Contact Centre Agent (Evenings)

Full Time – Permanent

Formby, The Lighthouse

Salary: £23,272.00 OTE


We are currently looking for a friendly, hardworking taxi sales agent to work within our busy Taxi Sales Team, Formby. This is the ideal role for someone with a passion for customer service, who is comfortable within a fast-paced environment, and who has the personality to complete sales and promote our brand positively.

If you are vibrant, enthusiastic, and driven this is the perfect role for you. Our Taxi team are fun, friendly, and work hard together to ensure the goals of the team are met. If this sounds like a team you would like to be a part of Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing our taxi customers with insurance quotations
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Who We Are Looking For:

  • Administrative experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

38.6 hours per week, Monday to Friday,
10:30am – 7:00pm (1 in 3 Saturdays 9:00am – 5:30pm)

Team Manager (Private Car Sales)

Full Time – Permanent

Liverpool City Centre

Salary: Competitive DOE


Would you like to take the next step in your career as a Sales Manager?

We are looking for a Manager who can engage, lead and develop the Private Car Sales Team, a pro-active thinker who can implement a clear sales strategy, is professional and has a strong ability in coaching and developing. This is a fantastic opportunity for someone looking to grow their career with Acorn. We aim to give you more than a job, we want to give you a purpose and genuine job satisfaction.

What You Will Be Doing:

  • Report to Head of Private Car
  • Maintain department KPI’s with a firm focus on exceeding targets
  • Performance Manage and Support
  • Lead new colleague interviews in the recruitment and selection process
  • Welcome new starters and assist with allocation of the buddy system program
  • Clear understanding of the insurance markets
  • Demonstrating your ability to improve your team’s performance through coaching and training
  • Participation in People matters
  • Provide Audit Reporting for the Head of Sales
  • Develop and implement new team processes
  • Manage 1-2-1 training sessions and back to work interviews
  • General day-to-day team management

Who We Are Looking For:

  • Good communication and interpersonal skills
  • Motivated to coach and engage a team to results
  • Excellent time management, planning, and organisational skills
  • A tenacious commitment to exceed KPI Targets
  • Proficient computer skills including Microsoft Excel, Word and Outlook
  • Ability to communicate well at all levels both verbally and in writing
  • Excellent standard of numeracy and literacy to pull, maintain and manipulate reports
  • Great attention to detail
  • Ability to handle complaints effectively
  • Polite and professional

A key part of the role is to maintain department KPI’s with a firm focus on exceeding targets.

38.6 hours per week Monday to Friday,
3 week rolling rota between 9:00am – 9:00pm,
(1 in 3 Saturdays 9:00am – 5.30pm)

Team Leader (Private Car Sales)

Full Time – Permanent

Liverpool City Centre

Salary: Competitive DOE


We are looking for a Team Leader who can engage, coach and develop the Private Car Sales Team, a pro-active thinker who is enthusiastic, professional, and has great communication skills. To help the team consistently deliver. This is a fantastic opportunity for someone looking to grow their career with Acorn. We aim to give you more than a job, we want to give you a purpose and genuine job satisfaction.

What You’ll Be Doing:

  • Report to Private Car Sales Manager
  • Implement department KPI’s with a firm focus on exceeding targets.
  • Ensure visual Real Time KPI data is kept refreshed & up to date.
  • Complaint Resolution Management, including taking calls with customers as part of a managed resolution strategy.
  • Assist the Team Manager with interviews.
  • Welcome new starters and assist with allocation of the buddy system program.
  • Participation in Disciplinary Meetings.
  • Assist the Manager with Audit Reporting
  • Participate in the planning, development and implementation of new team processes and assist with the design and delivery of the departments training.
  • Staff coaching support to develop them in their role & answer queries as required.
  • Co-Ordinate & manage 1-2-1 training sessions and back to work interviews.
  • General Day to Day team management, including admin tasks, daily plans and allocating workloads.

Who We’re Looking For:

  • Good communication and interpersonal skills.
  • Motivated to coach and engage a team.
  • Excellent time management, planning, and organisational skills with the ability to prioritise your workload and assist the team’s workload management to deliver on challenging deadlines.
  • A tenacious commitment to exceed KPI Targets.
  • Proficient computer skills including Microsoft Excel, Word and Outlook.
  • Ability to communicate well at all levels both verbally and in writing.
  • Excellent standard of numeracy and literacy to pull maintain and manipulate reports.
  • Great attention to detail.
  • Ability to handle complaints effectively.
  • Polite and professional.

Experience

  • Team Leader: 1 year (Preferred)

38.6 hours – 3 week rolling rota between 9:00am – 9:00pm
with 1 in 3 Saturdays 9:00am – 5:30pm

Sales Agent (Private Car)

Full Time – Permanent

Liverpool, Mersey Chambers

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting an enthusiastic motivated Insurance Sales Agent to work within our established Private Car Sales Team. This is a sales role acting as a point of contact for new and existing customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service at all times

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Sales: 1 year (Preferred)

38.6 hours per week, 9:00am – 9:00pm 3 week rolling rota
(1 in 3 Saturdays 9:00am – 5:30pm)

Sales Agent (Birmingham)

Full Time – Permanent

Birmngham

Salary: £18,125.00 PA


We are currently recruiting a talented Insurance Sales agent to work with our established Motorcade Birmingham office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to either start or enhance your insurance career.

What You’ll Do:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service

What We Want:

  • Previous sales experience in a target driven role; 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven and motivated

Experience

  • Sales: 2 years (Preferred)

37.5 hours per week,
9:00am to 5:30pm – Monday to Friday.

Sales Agent (London East/Docklands)

Full Time – Permanent

London East/Docklands

Salary: £18,125.00 – £21,125.00 plus achievable bonus


We are currently recruiting a talented Insurance Sales agent to work with our established London office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to either start or enhance your insurance career.

What You’ll Do:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service

What We Want:

  • Previous sales experience in a target driven role – 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven and motivated

Experience

  • Sales: 2 year (Preferred)

Monday to Friday
9:00am – 5:30pm

Sales Agent (London City Branch)

Full Time – Permanent

London – City Branch

Salary: £18,125.00 – £21,125.00 DOE


We are currently recruiting a talented Insurance Sales agent to work with our established London office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service

Skills and Experience Required:

  • Previous sales experience in a target driven role- 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven and motivated

Experience

  • Customer Service: 1 year (Preferred)

Monday to Friday 37.5 hours per week
9:00am – 5:30pm

Taxi Sales Agent (Formby)

Full Time – Permanent

The Lighthouse, Formby

Salary: £18,125.00 plus achievable bonus up to £4875.00 per annum


We are currently looking for a friendly, hardworking taxi sales agent to work within our busy Taxi Sales Team, Formby. This is the ideal role for someone with a passion for customer service, who is comfortable within a fast-paced environment, and who has the personality to complete sales and promote our brand positively. This position offers two different shift patterns.

If you are a vibrant, enthusiastic, and driven this is the perfect role for you. Our Taxi team are fun, friendly, and work hard together to ensure the goals of the team are met. If this sounds like a team you would like to be a part of Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Providing our taxi customers with insurance quotations
  • Dealing with new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

What We’re Looking For:

  • Administrative experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

Experience

  • Sales: 1 year (Preferred)

Monday to Friday 38.6 hours per week
Two shifts available, depending on preference:
9:00am – 5:30pm (1 in 3 Saturdays 9:00am – 5:30pm)
OR
10:30am – 7:00pm (1 in 3 Saturdays 9:00am – 5:30pm)

Sales Agent (Manchester)

Full Time – Permanent

Manchester

Salary: £22,245.00 PA


We are currently recruiting for a talented Insurance Sales agent to work as part of our established Manchester office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to start or enhance your career.

What You’ll Be Doing:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service

What We Need:

  • Previous sales experience in a target driven role- 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven and motivated

Experience

  • Sales: 2 years (Preferred)

40 hours per week,
9:15am to 5:45pm – 5 days a week.

Taxi Sales Agent (Hotline)

Full Time – Permanent

Troutbeck Office, Formby

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented taxi sales agent to work within our established Troutbeck office, Formby. This is a customer focussed role acting as first point of contact for new and existing customers.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Providing our taxi customers with insurance quotations
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

What We’re Looking For:

  • Administrative experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

Experience

  • Sales: 1 year (Preferred)

Monday to Friday 38.6 hours per week
9:00am – 5:30pm (1 in 3 Saturdays 9:00am – 5:30pm)