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      Opportunities at Acorn Insurance

      Join our growing team of insurance experts.

      Acorn Insurance – Current Vacancies

      Established in 1981, our headquarters are based in Formby, a quiet town in the North West. From this small acorn, we have grown and have recently expanded our offices to Liverpool city centre, in a historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed.

      We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

      Below are our most recent career opportunities; please scroll down in order to see all current vacancies. You can read our Applicant Privacy Policy here.

      To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: recruitment@acorninsure.com. Clicking the ‘Apply’ button, beneath each vacancy, will also open this email address. Please remember to include the position to which you would like to apply within your email.

      Systems Support Analyst

      Full Time – Permenant
      Formby, Merseyside
      Salary £20,000-25,000 DOE

      Acorn Insurance has been established since 1981. Currently in an exciting period of growth, and as a result of acquiring fantastic new premises in Liverpool City Centre, we are now recruiting a Systems Support Analyst for our head office in Formby.

      Our prestigious building, The Lighthouse in Formby is easily accessible by public transport links, being a 15 minute walk from Formby train station and the X2 and 47 Buses dropping off and picking up right outside our front door! We are also located directly facing a large gym which offers preferential rates and discounts for Acorn staff.

      Responsibilities

      • Provide System support to the business user base.
      • Recreation of system bugs and accurate bug logging with third party system providers.
      • Work closely with the internal compliance department to ensure system documents are maintained and compliant.
      • Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
      • Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
      • Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control
      • Work closely with software house Analysis, Technical and Development teams as necessary.
      • Assist with application and product testing as required.

      Essential Skills

      • Problem solving skills.
      • Excellent written, communications and consultancy skills.
      • The ability to work under pressure and to tight deadlines.
      • Excellent Customer Service
      • The ability to work under pressure

      Desirable Skills

      • Exposure to legal or insurance industry.
      • Experience of analysis, design, and software house toolsets, for example:
        • Product Builder/Writing tools
        • Rating Engines and Reporting Tools.

      Job Type: Full-time

      Salary: £20,000.00 to £25,000.00 /year

      Infrastructure Engineer

      Full Time – Permanent
      Formby, Merseyside
      Salary £18,000-£20,000

      An Infrastructure Support Engineer is required for a growing and exciting specialist Insurance Broker based in Formby, Liverpool. This new role offers the opportunity to join an expanding team and give the right candidate access to a wide range of technologies.

      This position calls for a self-driven, thorough person who can communicate well with all levels of staff within the company.

      Main duties include:

      • Supporting over 500 users, both on site and remotely.
      • Troubleshooting and soling network issues.
      • Administrating active directory.
      • Performing server, network and storage health checks.
      • Managing VOIP and digital phone systems. Ensuring customers have the best possible journey.

      Essential knowledge:

      • Windows 7, 8 & 10 operating systems: troubleshooting and setup
      • Microsoft office suite
      • Troubleshooting printer issues
      • Active Directory
      • Network troubleshooting
      • Excellent phone manner and attention to detail

      Preferable knowledge:

      • Powershell
      • Group policies
      • Mitel & Horizon phone systems
      • Office 365
      • Exchange

      Hours of work are 09:00am-5:30pm, Monday to Friday, with 1 in 3 Saturdays worked.

      Job Type: Full-time

      Salary: £18,000.00 to £20,000.00 /year

      Insurance Customer Service Advisor

      Full Time – Permenant
      Liverpool City Centre
      £15,525 – £19,525 OTE

      Acorn Insurance has been established since 1981. Currently in an exciting period of growth, and as a result of acquiring fantastic new premises in Liverpool City Centre, we are now recruiting Insurance Customer Service Advisors for our new office.

      If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.

      • A Salary of £15,525 rising to £16,525 after 6 months probation plus OTE of £3000 per annum bonus realistically achievable
      • 20 days holiday, accruing a further service day for each year you are employed, up to 24
      • Pension Plan
      • A comfortable, state of the art office

      For the right candidate this is a very real opportunity to join a forward thinking, dynamic company who recognise that our staff are our best asset.

      Duties and Responsibilities

      • Taking inbound calls from customers who have enquiries about their insurance policies
      • Making changes to policies, payments and schedules
      • Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
      • Adhering to strict FSA guidelines at all times
      • Providing a friendly, professional service and promoting our brand in a positive manner
      • Problem solving and dealing with difficult calls and customers
      • Taking a high volume of calls during busy times
      • Working as part of a team to ensure all deadlines are met
      • Associated administration duties as required

      Skills and Experience

      • Customer service experience preferably within a contact centre environment
      • Calm, professional manner
      • Attention to detail
      • IT literate
      • Friendly, hard working and able to work as part of a team
      • Ability to use initiative and problem solve

      If you feel you have the skills and experience to be successful in this role, we would love to hear from you!

      Job Type: Full-time

      Salary: £15,525.00 to £19,525.00 /year

      Sales Team Manager

      Full Time – Permanent
      Liverpool, Merseyside
      Salary – Competitive Basic plus monthly OTE Bonus

      A leading Independent Insurance brokerage based in Liverpool City Centre are looking to recruit a Sales Team Manager to join our established, growing and exciting business.
      As a member of the operations management team you will lead and coach a team of Advisors, ensuring operational excellence, productivity, sales, KPI’s and behaviours.
      You will need to be a strong sales manager, self-sufficient, driven and preferably be experienced within the insurance industry.

      Duties and Responsibilities:

      • Driving team to achieve/exceed department sales KPI’s in a consistent manner
      • Provide daily feedback on performance and general information cascade to team and conduct agreed levels of team 121s, meetings, buzz sessions and company communication sessions
      • Ensure delivery of Client KPIs within your team including: Day to day service levels, Monthly sales KPI’s (volume and percentages), customer experience, quality measures and compliance measures
      • Adhere to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counselling and disciplinary hearings
      • Managing and coaching a team of Sales Advisors
      • Achieving the attrition, absence and adherence targets
      • Conduct agreed level of quality assessments and provision of feedback to ensure quality standards are maintained

      Your experience will include:

      • Minimum 2 years sales contact centre experience preferably within Insurance
      • Minimum 2 Years Team Leader or Team management experience
      • Educated to GCSE level or Qualified by experience
      • People management skills
      • Experience in a sales, retentions or customer service environment
      • Excellent coaching, communication and support skills
      • Product knowledge desirable
      • PC user knowledge

      Job Type: Full-time

      Salary: £25,000.00 to £30,000.00 /year

      Insurance Sales Advisors

      Full Time – Permanent
      Formby, Merseyside
      09:00am – 05:30pm Monday to Friday (1 Saturday in 3)

      Acorn Insurance has been established since 1981. We are in a major period of growth and as a result we are recruiting Taxi Insurance advisors for our Formby Head Office.
      Easily accessible via public transport links – 15 minutes’ walk from Formby train station and the X2 and 47 buses drop off and pick up outside our front door!
      If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.
      This is an inbound role and there is no hard, pushy sales involved, our products are bespoke and highly competitive within the market.
      For the right candidate this is an excellent opportunity to join a forward thinking, dynamic company who recognises that our staff are our best asset.

      As an insurance sales advisor your role will be to:

      • Provide customers with insurance quotations
      • Deal with both new and existing customers
      • Convert quotes provided into sales
      • Give expert advice on the various products that we offer
      • Provide excellent customer service at all times

      In return we offer:

      • A Salary of £15,525 plus a very realistic and achievable £600 per month bonus. Totalling £22,525 per annum
      • 20 days holiday, accruing a further service day for each year you are employed, up to 24
      • Educated to GCSE level or Qualified by experience
      • Paid bank holidays
      • Pension Plan
      • Staff incentives such as Employee of the month
      • A fantastic culture and welcoming environment to work in
      • Real career progression

      Skills and experience required:

      • Previous sales experience in a target driven role
      • Customer service experience
      • Excellent telephone manner
      • Target driven and motivated

      Hours of work are on a rota basis:

      09:00am-05:30pm Monday to Friday

      1 Saturday in 3 09:00am-05:30pm (time given in lieu for Saturday worked)

      If you would like to join a great company to work for during this exciting period of growth we would love to hear from you.

      Job Type: Full-time

      Salary: £15,525.00 to £22,525.00 /year

      Insurance Sales Advisors

      Full Time – Permanent
      Liverpool City Centre

      Acorn Insurance has been established since 1981. We are in a major period of growth and have recently acquired prestigious new premises in Liverpool City Centre.
      We are currently recruiting Insurance advisors to work with our established and friendly teams in the heart of the City Centre.
      If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.
      There are no hard, pushy sales involved with this role, our products are bespoke and highly competitive within the market.
      For the right candidate this is an excellent opportunity to join a forward thinking, dynamic company who recognises that our staff are our best asset.

      As an insurance sales advisor your role will be to:

      • Provide customers with insurance quotations
      • Deal with both new and existing customers
      • Convert quotes provided into sales
      • Give expert advice on the various products that we offer
      • Provide excellent customer service at all times

      In return we offer:

      • • A Salary of £15,525 plus a very realistic and achievable £600 per month bonus. Totalling £22,525 per annum
      • • 20 days holiday, accruing a further service day for each year you are employed, up to 24
      • Educated to GCSE level or Qualified by experience
      • Paid bank holidays
      • Pension Plan
      • Staff incentives such as Employee of the month
      • A fantastic culture and welcoming environment to work in
      • Real career progression

      Skills and experience required:

      • Previous sales experience in a target driven role
      • Customer service experience
      • Excellent telephone manner
      • Target driven and motivated

      Hours of work are on a rota basis:

      Week 1 and 2 09:00am-05:30pm Monday to Friday

      Week 3 12:30pm-09:00pm Monday to Friday & Saturday 09:00am-05:30pm (time given in lieu for Saturday worked)

      If you would like to join a great company to work for during this exciting period of growth we would love to hear from you.

      Job Type: Full-time

      Salary: £15,525.00 to £22,525.00 /year