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Acorn Insurance – Current Vacancies

Established in 1981, our headquarters are based in Formby, a quiet town in the North West. From this small acorn we continue to grow, having recently expanded our offices to Liverpool city centre in an historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed. This page contains all of the current opportunities to join our continually expanding company.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. Click on the icon to the right of the job title to see full details of the position. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: recruitment@acorninsure.com. Clicking the ‘Apply’ button, found within each vacancy description, will either lead directly to an application page or open our email address. If emailing, please remember to include the position to which you would like to apply within your email.

Facilities Coordinator

Full Time – Permanent

Multiple Sites

Salary: £25,000.00


In this role you will have overall responsibility for ensuring health and safety standards are met across the group. You will be tasked with maintaining, improving and implementing health and safety procedures, chairing health and safety meetings, carrying out accident investigations and near miss reports, as well as ensuring H&S training requirements are met.

What You Will Be Doing:

  • Responsibility for the provision of facility and property management services to the designated properties in accordance with Specifications and KPI’s
  • Assist with H&S compliance for employees, contractors and suppliers
  • Manage Health and Safety compliance by all suppliers
  • Manage and monitor Health and Safety systems e.g. QUOODA and Meridian and ensure performance statistics are maintained at the required leve
  • Co-ordinate building & facilities maintenance
  • Ensure Procurement is carried out in accordance with company policies and procedures
  • Be available to assist with emergency calls out of hours
  • Manage cleaning, security and site amenities, including budgets
  • Ownership of DSE assessments and implementation of equipment.
  • Review contracts on a regular basis to ensure value for money, prepare specifications and tender contracts with assistance from relevant consultants where applicable
  • IOSH/NEBOSH qualified

Maintain Key Systems Including:

  • Fire system
  • Insurance & Property inspections
  • Intruder alarms monitoring
  • Accident investigations and KPI reporting when required
  • Maintenance of First aid room and supplies
  • Conduct frequent audits
  • Risk Assessment reviews and monitoring

Skills and Experience:

  • Positive attitude towards Health and Safety, with a desire to resolve issues effectively and quickly
  • Flexible approach Ability to travel if required
  • Receptive and open minded
  • Excellent attention to detail
  • Computer literate including Word, Excel, Outlook and PowerPoint
  • Highly self-motivated
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing
  • Proven experience of providing financial, contractual or procurement support to senior management within a Facilities Management environment, contract negotiation and budgetary planning

Experience

  • Customer Service: 1 year (Preferred)

37.5 hours per week

Sales Manager

Full Time – Permanent

The Lighthouse, Formby

Salary: Competitive


We are currently recruiting for a passionate, focussed, pro-active Sales Manager to work within our established Taxi Sales office. This is a fantastic opportunity for someone who is personable, professional, confident, and eager to make their mark in a successful, rapidly expanding company.

What You’ll Be Doing:

  • Working closely with line management you will be expected to help develop and implement strategy to increase sales across new and existing client portfolios.
  • You will manage a team of 45 staff, including Team Leaders and Sales Agents. You will be responsible for delivering the sales across the location. This includes telesales, face-to-face, and Account Handling team targets.
  • You will be driving product and sector-specific outbound campaigns, coaching core sales competence and supporting personal development to enhance overall capability.
  • Resource and workflow management are key and utilising data to optimise performance is required to succeed in the role.
  • Experience in optimising telesales opportunities in a high-volume inbound lead environment will be a distinct advantage.
  • Liaison with colleagues in the wider organisation to facilitate improved sales and an element of relationship management with key client partners should be envisaged.

What We’re Looking For:

  • Strong interpersonal and communication skills with the ability to originate and deliver sales strategy.
  • Strong sales leadership and the capability to enable others to deliver against challenging targets for new business growth.
  • Effective influencing, organisational and motivational capability.
  • Professional in all respects with a high level of personal credibility.
  • A creative and enthusiastic advocate for sales.
  • Call centre experience with an understanding of key call metrics.
  • Insurance knowledge and understanding of regulatory requirements.

Experience

  • Sales Manager: 1 year (Preferred)

38.6 hours 3 week rolling rota
with 1 in 3 Saturdays 9:00am – 5:30pm

Claims Handler (Days)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 PA


If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then Acorn Claims is the place to either start or enhance your insurance career.
For the right candidate this is a very real opportunity to join a forward thinking, dynamic company whom recognises that our staff are our best asset.

Purpose of Role

  • To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering using conversational management techniques
  • Undertake effective investigations to enable accurate and prompt liability decision making
  • Provide an excellent service to all stakeholders
  • Effectively manage our customers claim journey and expectations whilst maximising the utilisation of our chain of suppliers
  • Exhaust intervention opportunities in respect of Third-Party claims including injury, repair and hire by way of correct decision making and identification of fault claims, to be deleted
  • To expertly validate claims with application of indemnity and fraud knowledge
  • To work and contribute towards team performance and environment
  • Assessing indemnity, liability and mitigating ongoing losses
  • Contribute towards continuous improvement with the generation of ideas
  • Excel against customer service level expectations and taking ownership of all inbound communication
  • Persuade customers to use our own supply chain for all services available
  • Effective communication to policy holders

Critical Competencies:

  • Attention to detail
  • Strong customer service skills
  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Proficient use of initiative

Experience

  • Claims: 1 year (Preferred)

9:00am – 5:30pm Monday to Friday

IT Desktop Support Technician

Full Time – Permanent

Liverpool City Centre

Salary: £18,000 – £23,000 DOE


Acorn Insurance are a growing and exciting organisation based in Liverpool City Centre. We are currently recruiting for an Desktop Support Technician to join our successful and friendly IT team.

This new role offers the opportunity to join an expanding team and give the candidate access to a wide range of technologies.

This role calls for a self-driven, thorough person who can communicate well with all levels of staff within the company.

Main Duties and Responsibilities:

  • Provide IT support to the business user base.
  • Recreation of system bugs and accurate bug logging with third party system providers.
  • Troubleshooting and solving network issues
  • Administrating Active Directory
  • Managing VOIP and digital phone systems ensuring customers have the best possible journey.
  • Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions.
  • Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control
  • Assist with application and product testing as required.

Essential Skills:

  • Problem solving skills.
  • Excellent written, communications and consultancy skills.
  • The ability to work under pressure and to tight deadlines.
  • Excellent Customer Service
  • The ability to work under pressure
  • Active Directory
  • Troubleshooting
  • Windows 7,8 and 10 operating systems

Desirable Skills:

  • Exposure to legal or insurance industry.
  • Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools.
  • Knowledge of Insurance Software Systems

Permanent 3-week rolling rota between 9:00am – 9:00pm
1 in 4 Saturdays 9:00am – 5.30pm

Junior IT Desktop Support Technician

Full Time – Permanent

Mersey Chambers, Liverpool

Salary: Competitive


Would you like to take the next step in your career and join our IT Support Team as a Junior Desktop Support Technician? We are looking for a self-motivated individual who is eager to develop their career, is professional, enthusiastic and has a keen interest in Information Technology. This is a chance to join an expanding team and gives the right candidate the opportunity to pick up key IT support skills and learn from other team members who support the business in a 1st/2nd line capacity.

What You Will Be Doing:

  • Answer internal user support calls
  • Manage service incidents within a service desk ticketing solution
  • Provide deskside and remote IT support to the business user base
  • Escalate any issues to internal desktop support, 3rd line or system support teams as appropriate
  • Support printers and other peripherals in the estate
  • Perform telephone changes ensuring users maintain availability & customers have the best experience
  • Perform daily, weekly and monthly system check processes
  • Monitor system availability and performance
  • Administration of user computer and system accounts
  • IT inventory control
  • Assist in the re-location of staff within the business
  • Maintain knowledge base

What We’re Looking For:

  • A passion for Information Technology
  • Keen self-discipline
  • Creative thinking and problem-solving skills
  • Meticulous attention to detail
  • Excellent warm personable manner
  • Patient and empathetic

Experience

  • IT Support: 1 Year (Preferred)

38.6 hours per week, Monday to Friday
Rolling Rota (1 in 4 Saturdays 9:00am – 5:30pm)

Customer Service Advisor

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 PA


Acorn Insurance has been established since 1981. Currently in an exciting period of growth, and as a result of acquiring fantastic new premises in Liverpool City Centre, we are now recruiting Insurance Customer Service Advisors to join our friendly and established teams.

If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.

Duties and Responsibilities:

  • Taking inbound calls from customers who have enquiries about their insurance policies
  • Making changes to policies, payments and schedules
  • Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
  • Adhering to strict FCA guidelines at all times
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

Skills and Experience:

  • Customer service experience preferably within a contact centre environment
  • Calm, professional manner
  • Attention to detail
  • IT literate
  • Friendly, hard working and able to work as part of a team
  • Ability to use initiative and problem solve

Experience

  • Customer Service: 1 year (Preferred)

37.5 hours per week on a 3 week rolling rota

Administrator

Full Time – Permanent

Formby, The Lighthouse

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented Administrator to work within our established Formby office. This is an administration role acting as fa point of contact for our customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What you will be doing:

  • Servicing telephone queries with broker to broker emphasis
  • Dealing with enquiries from our brokers via telephone and email requests
  • Validating client documents
  • Problem solving
  • Data Entry

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • data entry: 1 year (Preferred)
  • administration: 1 year (Preferred)
  • administrative assistant: 1 year (Preferred)

Education

  • A-Level or equivalent (Preferred)

38.6 hours per week, Monday to Friday 9:00am – 5:30pm
(1 in 3 Saturdays 9:30am – 12:30pm)

Head of Claims

Full Time – Permanent

Liverpool City Centre

Salary: DOE


Acorn Insurance are currently recruiting for a Head of Customer Claims to head up the Claims Department. As the Head of Customer Claims you will be responsible for managing the day to day activities of the Claims Department. You will drive delivery of all Targets and Objectives through your team leaders, providing individual feedback in 121’s and across wider claims department

Based in our Liverpool office you will measure and ensure delivery of improved productivity across the claims department, ensuring control of overtime spend and measuring the value of overtime against throughput of work resulting in it. You should maintain a strong overview of claims control processes, continuously identifying areas of underperformance or exposure and implementing improvement.

What You’ll Be Doing:

  • Produce accurate and informative MI for presentation to the line manager on a daily, weekly, monthly and ad hoc basis when required
  • Using MI, identify trends, areas of improvement and individual staff performance concerns to ensure efficient and optimal running of the department.
  • Provide operational and technical support to the team leaders, including acting as a referral point for staff.
  • Deliver a culture of robust people management, ensuring 121’s, mid-year and end of year appraisals are delivered
  • Maintain a strong overview of claims control processes, continuously identifying areas of underperformance or exposure and implementing improvement.
  • Actively participate in regular engagement of the team leaders. Chair meetings to ensure cross team co-operation and provide final say on communication and operational improvement initiatives.
  • Take ownership of your own development, demonstrating you have an excellent understanding of market awareness, proactively managing any market changes, aligning them to the company’s strategy
  • Support the audit function and identify areas of improvement required.

What We’re Looking For:

  • Minimum 3 years in a similar role.
  • Ability to manage all stakeholders and external suppliers.
  • Excellent Communication skills.
  • Report writing and ability to analyse outcomes and MI.
  • Ability to pay attention to detail and excellent organisational skills.
  • An understanding of the main principles of laws relating to all relevant jurisdictions.
  • Developed IT skills including the use of Microsoft Office.
  • Strong interpersonal skills to deal with difficult people issues and provide the right outcome for the person and the business.
  • Strong role model leadership skills that motivate, empower, support and reward people.
  • Ability to react positively to problem solving and different leadership styles.
  • Strong people skills, showing that you can support people development and succession planning.Strong people skills, showing that you can support people development and succession planning.

Experience

  • Claims: 1 year (Preferred)


Head of Sales

Full Time – Permanent

Liverpool City Centre

Salary: DOE


Do you have a demonstrable operational and business development background in a large sales / contact centre environment?

Are you innovative and a strategic thinker?

Do you thrive on autonomy and want to lead from the front?

Are you decisive and effective in approach?

Skills and Experience:

  • Customer service experience preferably within a contact centre environment
  • Calm, professional manner
  • Attention to detail
  • IT literate
  • Friendly, hardworking and able to work as part of a team

Duties:

  • Taking inbound calls from customers who have enquiries about their insurance policies
  • Making changes to policies, payments and schedules
  • Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
  • Adhering to strict FCA guidelines at all times
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

Experience

  • Sales: 1 year (Preferred)

37.5 hours

Sales Agent (Liverpool)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented Insurance Sales Agent to work within our established Private Car Sales Team. This is a sales role acting as a point of contact for new and existing customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Office Administration: 1 year (Preferred)

Monday to Friday 38.6 hours per week
9:00am – 9:00pm 3 week rolling rota (1 in 3 Saturdays 9:00am – 5:30pm)

Sales Agent (London)

Full Time – Permanent

London – City Branch

Salary: £18,125.00 – £21,125.00 DOE


We are currently recruiting a talented Insurance Sales agent to work with our established London office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service

Skills and Experience Required:

  • Previous sales experience in a target driven role- 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven and motivated

Experience

  • Customer Service: 1 year (Preferred)

Monday to Friday 37.5 hours per week
9:00am – 5:30pm

Taxi Sales Agent (Hotline)

Full Time – Permanent

Troutbeck Office, Formby

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented taxi sales agent to work within our established Troutbeck office, Formby. This is a customer focussed role acting as first point of contact for new and existing customers.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Providing our taxi customers with insurance quotations
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

What We’re Looking For:

  • Administrative experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

Experience

  • Sales: 1 year (Preferred)

Monday to Friday 38.6 hours per week
9:00am – 5:30pm (1 in 3 Saturdays 9:00am – 5:30pm)

Insurance Renewals Sales Agent

Full Time – Permanent

Mersey Chambers, Liverpool

Salary: £18,125.00 with achievable monthly bonus


We are currently recruiting a talented Insurance Sales Agent to work within our established Renewals Team. This is a sales role acting as a point of contact for new and existing customers.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What We’re Looking For:

  • Sales experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Punctual with an excellent attendance record
  • Friendly, hardworking and able to work as part of a team

What You’ll Be Doing:

  • Providing our taxi customers with insurance policy renewals
  • Dealing with large numbers of existing customers
  • Upselling additional products to customers
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Insurance Sales 1 year (Preferred)

38.6 hours per week Monday to Friday
9:00pm – 5:30pm (1 in 3 Saturdays 9:00am – 5:30pm)

Insurance Sales Agent (Private Car)

Full Time – Permanent

Mersey Chambers, Liverpool

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented Insurance Sales Agent to work within our established Private Car Sales Team. This is a sales role acting as a point of contact for new and existing customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service at all times

What We Are Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Insurance Sales: 1 Year (Preferred)

38.6 hours per week
9:00am – 9:00pm 3 week rolling rota (1 in 3 Saturdays 9:00am – 5:30pm)

Recoveries Handler

Full Time – Permanent

Liverpool City Centre

Salary: Up to £22,000 per annum DOE



What You Will Be Doing:

  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with Solicitors when our outlay is in litigation
  • Manage claims and provide evidence to support prompt and full resolution in our favour.
  • Provide updates on aged debt in form of MI reporting
  • Demonstrate excellent technical knowledge with regards to liability
  • Have a solid understanding of the pre-action and litigation protocol processes.
  • Ensure that all aged debt is litigated on at the earliest opportunity, reducing the recovery time of the debt outstanding.

Who We Are Looking For – You Will:

  • Have previous experience in a similar role
  • Have an excellent understanding of liability
  • Be experienced in managing a large case load of work
  • Have sound knowledge of the subrogation process and uninsured loss recovery
  • Understand the basic principles of the litigation process
  • Be familiar with case management systems
  • Be experienced in managing telephony and productivity KPI’s
  • Be experienced in delivering MI

Key Qualities:

  • Team Leaders must always be able to quickly establish confidence with both individuals and the wider business and need to engage in a controlled and professional manner
  • The ideal candidate must be able to encourage colleagues to embrace, embed and accept potential change
  • Demonstrate ability to be ordered and organised to ensure that caseloads are managed professionally and completed in a timely fashion
  • Determined, dedicated and open-minded embracing change and able to make balanced and objective decisions
  • Be able to engage and advise across the group at all levels and must be comfortable in delivering clear specific analysis and feedback.
  • A confident communicator who can explain procedures that apply in a variety of circumstances, and the thinking behind your decisions
  • Demonstrate an analytical approach to identify trends affecting the team and the work both positively and negatively
  • Demonstrate an excellent approach to complaints handling

Summary – The Ideal Candidate Must Be:

  • Able to work as part of a team and independently
  • Able to work under to tight timescales
  • Able to pay attention to detail
  • Analytically minded
  • Able to multi-task
  • Personable
  • Confident
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Able to demonstrate proficient computer skills including Microsoft Excel, Word, Power-point and Outlook.
  • Highly self-motivated
  • A pro-active thinker, able to solve problems independently as they arise

35 hours per week

Engineer (Insurance Claims)

Full Time – Permanent

Liverpool City Centre

Salary: £25,000 – £30,000 DOE


Acorn Insurance are currently recruiting for a new in-house Motor Engineer to join our team. The Motor Engineer will manage and control the claims costs associated with vehicle repairs. We are looking for a talented individual to join our valued team of motor engineers. You’ll apply both Interpersonal and strong, up to date technical skills to assist colleagues in a broad spectrum of scenarios, enabling an early resolution when customer’s vehicles are damaged. Working with a range of both internal and external customers, excellent verbal and written skills, along with strong interpersonal and telephone skills are essential.

Based in our Liverpool office you will effectively manage and control the claims costs associated with repairs undertaken by approved and non-approved repairers, including remote reviews and dealing with any customer complaints, whilst providing an engineering resource to the claims teams and providing outstanding customer service.

What You Will Be Doing:

  • Carry out desk-based vehicle inspections to confirm viability of repair, through accurate valuations, control of repair costs and using the correct repair methods.
  • Develop effective communication channels with, customers, staff and service providers.
  • Provide technical supports and a quality engineering resource to all customers, and the department.
  • Report on and investigate any areas of possible fraud.
  • Provide customers with a quality service, in line with the Claims Guiding Principles.

Who We Are Looking For:

  • A comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, as well as technology and equipment used in the vehicle repair environment.
  • Evidence of experience and training.
  • Be self-motivated, proactive and flexible.
  • Have a basic knowledge of Insurance principles & practices and types of cover.
  • Membership (or working towards membership) of the IAEA.
  • Proven experience of working in a motor vehicle estimating / motor engineering environment.
  • Strong numerical skills
  • Ability to balance diplomacy with assertiveness and the ability to negotiate at all levels.

Experience

  • Engineering: 1 Year (Preferred)

Licence

  • Driving Licence (Preferred)

9:00am – 5:00pm Monday to Friday

Recoveries Team Leader

Full Time – Permanent

Liverpool City Centre/strong>

Salary: Up to £28,000 per annum DOE



What You Will Be Doing:

  • You will lead a team of recovery handlers tasked with securing reimbursement of both insured and uninsured losses
  • Delegate and supervise case workloads effectively to ensure that cases are worked frequently in line with SLA’s
  • Ensure that a high level of customer service is maintained and that customers are being treated fairly (TCF)
  • Offering technical support on claims related matters, including liability resolution, quantum disputes, causation disputes and litigation processes
  • Act as an escalation and referral support including maintaining a small caseload of your own
  • Ensure MI is completed and delivered in a timely manner
  • Engage with other team leaders, management and areas of the business for continuous improvement and operational projects such as IT developments, training and HR processes.
  • Handle complaints in to the business

Who We Are Looking For – You Will:

  • Have previous experience in a similar role
  • Have an excellent understanding of liability
  • Have sound knowledge of the subrogation process and uninsured loss recovery
  • Understand the basic principles of the litigation process
  • Be familiar with case management systems
  • Be experienced in managing telephony and productivity KPI’s
  • Be experienced in delivering MI

Key Qualities

  • Team Leaders must always be able to quickly establish confidence with both individuals and the wider business and need to engage in a controlled and professional manner
  • The ideal candidate must be able to encourage colleagues to embrace, embed and accept potential change
  • Demonstrate ability to be ordered and organised to ensure that caseloads are managed professionally and completed in a timely fashion
  • Determined, dedicated and open-minded embracing change and able to make balanced and objective decisions
  • Be able to engage and advise across the group at all levels and must be comfortable in delivering clear specific analysis and feedback.
  • A confident communicator who can explain procedures that apply in a variety of circumstances, and the thinking behind your decisions
  • Demonstrate an analytical approach to identify trends affecting the team and the work both positively and negatively
  • Demonstrate an excellent approach to complaints handling

  • Able to work as part of a team and independently
  • Able to work under to tight timescales
  • Able to pay attention to detail
  • Analytically minded
  • Able to multi-task
  • Personable
  • Confident
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Able to demonstrate proficient computer skills including Microsoft Excel, Word, Powerpoint and Outlook
  • Highly self-motivated
  • A pro-active thinker, able to solve problems independently as they arise

Experience

  • RTA Team Leader: 1 year (Preferred)

35 hours per week

Digital Marketing Assistant

Full Time – Permanent

Liverpool City Centre

Salary: £18,125 – £21,000 DOE


We are looking to hire an enthusiastic Digital Marketing Assistant to assist our growing marketing team. You will report directly to the Digital Marketing Manager and assist with all related tasks. You will be required to perform administrative tasks, conduct market research, update the systems database, create marketing literature, and foster strong relationships with other departments of the business.

What You Will Be Doing:

  • Supporting the Marketing Manager with project organisation.
  • Perform administrative tasks to ensure the functionality of marketing activities.
  • Conduct market research and analyse marketing surveys.
  • Employ online marketing analytics to gather information from web and social media pages.
  • Updating databases, spreadsheets, and audience lists.
  • Image creation, editing and upload for websites and social platforms.
  • Present results and/or plans to other areas of the business.
  • Link with IT and other departments to facilitate the progression of projects.
  • Working on regular contact data cleansing, maintenance tasks, and data audit.
  • Composing and posting online content for the company’s social media page and website.
  • Attend all PR events.

Who We Are Looking For:

  • Degree in Marketing, Business, or a related field.
  • In-depth knowledge of marketing techniques and databases.
  • Knowledge of CRM tools, CMS systems, Google Ads, and online analytics.
  • Experience working with Adobe Photoshop and Creative suite.
  • Understanding of advanced marketing principles.
  • Ability to multi-task and meet strict deadlines.
  • Good writing and proof-reading skills.
  • Excellent communication and interpersonal skills.
  • PPC, SEO, and Mailchimp knowledge desirable.
  • Ability to follow instructions and work independently on projects.
  • Excellent usage of social media for business purposes.
  • Identify new trends in digital marketing.

9:00am – 5:30pm Monday to Friday