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Acorn Insurance – Current Vacancies

Established in 1981, our headquarters are based in Formby, a quiet town in the North West. From this small acorn we continue to grow, having recently expanded our offices to Liverpool city centre in an historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. Click on the icon to the right of the job title to see full details of the position. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: recruitment@acorninsure.com. Clicking the ‘Apply’ button, found within each vacancy description, will either lead directly to an application page or open our email address. If emailing, please remember to include the position to which you would like to apply within your email.

Claims Agent - Evenings

Full Time – Permanent

Liverpool City Centre

Salary: £18,125


If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then Acorn Claims is the place to either start or enhance your insurance career.

For the right candidate this is a very real opportunity to join a forward thinking, dynamic company whom recognises that our staff are our best asset.

Purpose of Role

  • To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering, using conversational management techniques
  • Undertake effective investigations to enable accurate and prompt liability decision making
  • Provide an excellent service to all stakeholders
  • Effectively manage our customers claim journey and expectations whilst maximising the utilisation of our chain of suppliers
  • Exhaust intervention opportunities in respect of Third Party claims including injury, repair and hire by way of correct decision making and identification of fault claims, to be deleted
  • To expertly validate claims with application of indemnity and fraud knowledge
  • To work and contribute towards team performance and environment
  • Assessing indemnity, liability and mitigating ongoing losses
  • Contribute towards continuous improvement with the generation of ideas
  • Excel against customer service level expectations and taking ownership of all inbound communication
  • Persuade customers to use our own supply chain for all services available
  • Effective communication to policy holders

Critical Competencies

  • Attention to detail
  • Strong customer service skills
  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self starter
  • Persuasive, strong and confident communicator
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Proficient use of initiative

Experience

  • Preferred prior experience within motor insurance
  • Essential experience working within a customer service environment

Hours of work are: 4pm until Midnight, Monday to Friday and 1 in 3 Saturdays, 9:00am-5:30pm

Time off in lieu is given for weekends worked.

Customer Service Agent

Full Time – Permanent

Liverpool City Centre

Salary: Up to £19,525 OTE


Acorn Insurance has been established since 1981. Currently in an exciting period of growth, and as a result of acquiring fantastic new premises in Liverpool City Centre, we are now recruiting Insurance Customer Service Advisors to join our friendly and established teams.

If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.

Duties and Responsibilities

  • Taking inbound calls from customers who have enquiries about their insurance policies
  • Making changes to policies, payments and schedules
  • Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
  • Adhering to strict FCA guidelines at all times
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

Skills and Experience

  • Customer service experience preferably within a contact centre environment
  • Attention to detail
  • IT literate
  • Friendly, hard working and able to work as part of a team
  • Ability to use initiative and problem solve

Experience

  • Preferred prior experience within motor insurance
  • Essential experience working within a customer service environment

Hours of work are: 37.5 hours per week on a 3 week rolling rota

For the right candidate this is a very real opportunity to join a forward thinking, dynamic company who recognise that our staff are our best asset.

Resource Planning Manager

Full Time – Permanent

Liverpool City Centre

Salary: DOE


An exciting opportunity has arisen for an experienced Resource Planning Manager to join a rapidly growing, highly successful insurance company based in the Merseyside area. This role will involve creating and establishing a brand-new department within the business as well as implementing the best possible resource planning tools to support its success.

Following implementation as a Resource Planner you will be responsible for ensuring the effective and efficient utilisation of resources to ensure the successful operation of the Contact Centre. You will also be responsible for the management of telephony and messaging systems across the floor and intraday planner.

If you are a Resource Planner and have experience in a Contact Centre environment we would love to hear from you, salary will be dependent on skills and experience.

Duties and Responsibilities

  • Establishing the resource planning department which will involve sourcing and implementing the appropriate resource planning system.
  • Determine and communicate short term staff capacity and roster establishment for phone staff in advance
  • Capacity requirements for non-phone staff
  • Ensure recommendations to best use staff to achieve mandates are provided to the business
  • Ensure appropriate level of training/catch-up hours are available
  • Manage impact from mailings
  • Utilise Activity Based Costing information into short term forecasts
  • Establishing your own team for future growth
  • Budget modelling responsibility for your department and the contact centre or operation you support.
  • Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts
  • Strategy development for changes in customer demand and expectations over the next 5 years
  • Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel.

Skills and Experience

  • Experience of building a resourcing management department within a growing company – Desirable
  • Implementing a resource planning system – Desirable
  • Have experience of working within a call centre or production resource planning department
  • Be an excellent verbal and written communicator with the ability to work at all levels by adapting to the requirements of the audience
  • Have strong stakeholder management skills together with the ability to quickly comprehends requirements and clearly explain options and solutions
  • Have experience of managing change and conflicting priorities within an entrepreneurial organisation
  • Have strong organisational skills with both a strong attention to detail and clear comprehension of the wider strategic business aims
  • Be proficient in the use of MS Office with excellent Excel skills

Hours of work are: 37.5 hours per week

For the right candidate this is a very real opportunity to join a forward thinking, dynamic company who recognise that our staff are our best asset.

Customer Service Administrator

Full Time – Permanent

Liverpool City Centre

Salary: Up to £19,525 OTE


Acorn Insurance has been established since 1981. Currently in an exciting period of growth, and as a result of acquiring fantastic new premises in Liverpool City Centre, we are now recruiting Insurance Customer Service Advisors to join our friendly and established teams.

If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.

Duties and Responsibilities

  • Making changes to policies, payments and schedules
  • Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
  • Adhering to strict FCA guidelines at all times
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult queries
  • Working as part of a team to ensure all deadlines are met

Skills and Experience

  • Customer service experience preferably within a contact centre environment
  • Calm, professional manner
  • Attention to detail
  • IT literate
  • Friendly, hard working and able to work as part of a team
  • Ability to use initiative and problem solve

Hours of work are: Monday to Friday on a rota basis (1 in 3 Saturdays 9:00am – 5:00pm)

For the right candidate this is a very real opportunity to join a forward thinking, dynamic company who recognise that our staff are our best asset.

Business Analyst

Full Time – Permanent

Liverpool

Salary: £30,000 – £35,000 PA



This Role:

Reporting to the Senior Project Manager, the Business Analyst will need to have experience within a fast-paced environment and live for change.

As part of our expansion, we have several exciting projects in place that will need a Business Analyst.

Preferable skills include:

  • University level qualification and/or appropriate professional qualifications.
  • Knowledge of generic software development lifecycles, formal analysis and modelling techniques.
  • Experience in performing Business Analysis within the financial services industry.
  • Evidence of past involvement with re-engineering business processes and implementing process improvements.
  • Knowledge of traditional management methods.
  • A full and clean driving license

This role will be suited to you if:

  • You have an altruistic and collaborative disposition.
  • You have excellent communication and interpersonal skills.
  • You are highly motivated, results driven and adopt a proactive approach to change.
  • You are a natural problem solver.
  • You have excellent time management, planning, and organizational skills with the ability to prioritise workloads to deliver on challenging deadlines.
  • You have an active interest in IT marketplace trends

Hours of work are: 9:00am – 5:30pm, Monday to Friday.

Experience of 1 year in a business analysis role is required.

Insurance Claims Manager

Full Time – Permanent

Liverpool City Centre


Acorn Insurance are currently recruiting for a Head of Customer Claims to head up the Claims Department. As the Head of Customer Claims you will be responsible for managing the day to day activities of the Claims Department. You will drive delivery of all Targets and Objectives through your team leaders, providing individual feedback in 121’s and across wider claims department

Based in our Liverpool office you will measure and ensure delivery of improved productivity across the claims department, ensuring control of overtime spend and measuring the value of overtime against throughput of work resulting in it. You should maintain a strong overview of claims control processes, continuously identifying areas of under-performance or exposure and implementing improvement.

What you will be doing:

  • Produce accurate and informative MI for presentation to the line manager on a daily, weekly, monthly and ad hoc basis when required.
  • Using MI, identify trends, areas of improvement and individual staff performance concerns to ensure efficient and optimal running of the department.
  • Provide operational and technical support to the team leaders, including acting as a referral point for staff.
  • Deliver a culture of robust people management, ensuring 121’s, mid-year and end of year appraisals are delivered
  • Maintain a strong overview of claims control processes, continuously identifying areas of under-performance or exposure and implementing improvement.
  • Actively participate in regular engagement of the team leaders. Chair meetings to ensure cross team co-operation and provide final say on communication and operational improvement initiatives.
  • Take ownership of your own development, demonstrating you have an excellent understanding of market awareness, proactively managing any market changes, aligning them to the company’s strategy.
  • Support the audit function and identify areas of improvement required.

Who we are looking for:

  • Minimum 3 years in a similar role.
  • Ability to manage all stakeholder and external suppliers.
  • Excellent communication skills.
  • Report writing and ability to analyse outcomes and MI.
  • Ability to pay attention to detail and excellent organisational skills.
  • An understanding of the main principles of laws relating to all relevant jurisdictions.
  • Developed IT skills including the use of Microsoft Office.
  • Strong interpersonal skills to deal with difficult people issues and provide the right outcome for the person and the business.
  • Strong role model leadership skills that motivate, empower, support and reward people.
  • Ability to react positively to problem solving and different leadership styles.
  • Strong people skills, showing that you can support people development and succession planning.

Experience:

  • Management: 2 years (Required)
  • Insurance Claims: 5 years (Preferred)

Branch Manager - Birmingham

Full Time – Permanent

Birmingham


Acorn Insurance are an established and growing company with excellent prospects for progression and development. We are currently recruiting a full time Branch Manager to support our Motorcade Brokerage based in Birmingham. This is an excellent opportunity for someone to enhance their career in insurance with a reputable, forward thinking employer who understand that our staff are our best asset.

Roles and Responsibilities:

  • Experience within the motor insurance industry.
  • Driving a team to achieve/exceed department KPI’s in a consistent manner.
  • Provide daily feedback on performance, conduct one to one meetings, guide and develop a busy team.
  • Ensure delivery of client KPI’s within your team including: Day to day service levels, monthly KPI’s (volume and percentages), customer experience, quality measures and compliance measures.
  • Adhere to HR policies and procedures to provide a fair and consistent approach to managing staff.
  • Managing and coaching a team of advisors.
  • Achieving the attrition levels, absence monitoring, SLA and KPI’s.
  • Conduct agreed level of quality assessments and provision of feedback to ensure quality standards are maintained.

Key Skills:

  • Good telephone manner and positive attitude
  • Ambitious and self-motivated
  • People management skills
  • Excellent coaching, communication and support skills
  • Product Knowledge
  • Excellent sales ability
  • High level of customer service skills
  • Must be proficient in all Microsoft programmes including excel and power point
  • Cash-handling experience preferred
  • Insurance experience necessary

Supervisory experience of 1 year is preferred.

Pricing Analyst

Full Time – Permanent

Formby, Merseyside

Salary: Competitive – to discuss the pay band structure, please speak to the Acorn Insurance recruitment team


The right person for this role will enjoy enhancing strong relationships within the business, be organised, meticulous and have a methodical approach to tasks. This is a great role for someone who has 2 years within a similar role and is looking to enhance their skill-set within a progressive, forward thinking company.

The main duty of a Pricing Analyst within Acorn Insurance is assessing data from a variety of sources and using it to derive insights into pricing strategies and market trends. The Pricing Analyst uses a number of quantitative and qualitative methods to analyse competitor pricing, assess market share and margins, and track customer engagement in order to gain a complete picture of effective pricing strategies for their company’s offerings.

Responsibilities:

  • Forecast Revenue and market share information
  • Provide insight for short time forecast (following quarter)
  • Identify trend analysis
  • Provide weekly forecasting reports to key stakeholders
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

Essential Skills:

  • 2 years in a similar role
  • Experience of influencing key stakeholders
  • Ability to work with complex data and provide key insights
  • Resource planning and strategic planning knowledge
  • Analysing financial data to identify and clearly communicate business trends
  • Motor trade financial service industry knowledge
  • The ability to work under pressure and to tight deadlines
  • Analytical knowledge used to understand, manipulate and read complex or diverse data
  • Strong problem-solving skills and ability to create new processes based on business need
  • Excellent communications skills oral and verbal
  • Full understanding of all Microsoft products with an excellent understanding of Excel

Desirable Skills:

  • Knowledge of SQL
  • Exposure to insurance industry
  • Knowledge of Power BI
  • Experience of analysis, design and software house toolsets (example) Reporting Tools
  • Ability to identify and consider alternative courses of action

Hours of work are: Monday to Friday 9:00am – 5:30pm

Insurance Sales Agent (Renewals)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125 with an achievable monthly bonus



What You Will be Doing:

  • Reviewing an allocated renewal invite list
  • Invite policies against compliance
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Handling Inbound & Outbound Calls
  • Renew Policies motor policies compliantly
  • Auto Renew motor policies compliantly
  • Sell Added Value Products Compliantly
  • Respond to Customer Renewal Queries

Who we are Looking For:

  • Excellent IT and data entry skills
  • Good standard of numeracy and literacy
  • Ability to communicate well
  • Great attention to detail
  • Excellent administration skills
  • Previous sales or customer service experience
  • Insurance experience is preferable but not essential as full training will be provided
  • Excellent customer service skills, incorporating a confident and pleasant phone manner
  • Good organisational skills and ability to prioritise own workload effectively
  • Target driven
  • Proficient computer skills including Microsoft Excel, word and Outlook.
  • Highly self-motivated
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing
  • Polite and professional
  • Work to targets/KPI
  • Team Player

Hours of work are: 38.5 hours per week, Monday – Friday on a rotational pattern between 9:00am-9:00pm with 1 in 3 Saturdays 09:00am – 5:30pm

Insurance Claims Motor Engineer

Full Time – Permanent

Liverpool City Centre

Salary: £25,000 – £30,000 DOE


Acorn Insurance are currently recruiting for a new in-house Motor Engineer to join our team. The Motor Engineer will manage and control the claims costs associated with vehicle repairs. We are looking for a talented individual to join our valued team of motor engineers. You’ll apply both Interpersonal and strong, up to date technical skills to assist colleagues in a broad spectrum of scenarios, enabling an early resolution when customer’s vehicles are damaged. Working with a range of both internal and external customers, excellent verbal and written skills, along with strong interpersonal and telephone skills are essential.

Based in our Liverpool office you will effectively manage and control the claims costs associated with repairs undertaken by approved and non-approved repairers, including remote reviews and dealing with any customer complaints, whilst providing an engineering resource to the claims teams and providing outstanding customer service.

What You Will Be Doing:

  • Carry out desk-based vehicle inspections to confirm viability of repair, through accurate valuations, control of repair costs and using the correct repair methods.
  • Develop effective communication channels with, customers, staff and service providers.
  • Provide technical supports and a quality engineering resource to all customers, and the department.
  • Report on and investigate any areas of possible fraud.
  • Provide customers with a quality service, in line with the Claims Guiding Principles.

Who We Are Looking For:

  • A comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, as well as technology and equipment used in the vehicle repair environment.
  • Evidence of experience and training.
  • Be self-motivated, proactive and flexible.
  • Have a basic knowledge of Insurance principles & practices and types of cover.
  • Membership (or working towards membership) of the IAEA
  • Proven experience of working in a motor vehicle estimating / motor engineering environment.
  • Strong numerical skills
  • Ability to balance diplomacy with assertiveness and the ability to negotiate at all levels.

Hours of work are: 9:00am – 5:30pm, Monday to Friday.

Insurance Agent (CV)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125 plus achievable bonus £1500



Skills and Experience:

  • Customer service experience preferably within a contact centre environment
  • Calm, professional manner
  • Attention to detail
  • IT literate
  • Friendly, hardworking and able to work as part of a team

Duties:

  • Taking inbound calls from customers who have enquiries about their insurance policies
  • Making changes to policies, payments and schedules
  • Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
  • Adhering to strict FCA guidelines at all times
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

Hours of work are: 38.5 hours per week – Shift Pattern 12:30pm – 9:00pm and 1 in 3 Saturdays 9:00am – 5:30pm

Insurance Sales Agent

Full Time – Permanent

Formby, Merseyside

Salary: £18,125 – £23,000 OTE


Acorn Insurance has been established since 1981. We are in a major period of growth and have recently acquired prestigious new premises in Liverpool City Centre.

We are currently recruiting Insurance advisors to work with our established and friendly teams in the heart of Formby Village

If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.

There is no hard, pushy sales involved with this role, our products are bespoke and highly competitive within the market.

For the right candidate this is an excellent opportunity to join a forward thinking, dynamic company who recognises that our staff are our best asset.

As an insurance sales agent your role will be to:

  • Provide customers with insurance quotations
  • Deal with both new and existing customers
  • Convert quotes provided into sales
  • Give expert advice on the various products that we offer
  • Provide excellent customer service at all times

Skills and Experience:

  • Previous sales experience in a target driven role
  • Customer service experience
  • Excellent telephone manner
  • Target driven and motivated

Hours of work are: 12:30pm – 9:00pm Monday to Friday and 1 in 3 Saturdays 9:00am – 5:30pm

1 year’s experience in sales is preferred.

Accounts Assistant

Full Time – Permanent

Liverpool

Salary: £18,125 plus quarterly achievable bonus


We are currently recruiting a talented Accounts Assistant to work within our established Liverpool office. This is a great opportunity for a diligent, confident, well-organized person acting as a point of contact for customers as well as internal and external departments.

If you are eager to develop your career and are customer focused, professional, and enthusiastic then Acorn is the place to either start or enhance your insurance career.

As an Accounts Assistant your role will be to:

  • Deal effectively with customer enquiries by telephone, email and text.
  • Set up and service finance agreements for clients and agents.
  • Liaise with internal and external organisations confidently.
  • Provide optimal performance towards KPI.
  • Ensure we adhere to TCF guidelines.
  • Resolve client payment issues to avoid cancellation or potential for bad debt.

Skills and experience required:

  • Previous Accounts experience
  • Able to understand bespoke systems and proficient in Microsoft Office
  • Demonstrate flexibility, empathy, and approachability
  • High standard of numeracy and literacy
  • Polite and professional
  • Energetic team player
  • Great attention to detail

Hours of work are: 37.5 hours per week, 9:00am – 5:30pm, Monday to Friday (1 in 3 Saturdays 09:00am – 12:30pm).

Accounting experience of 1 year is preferred.

Project Manager

Full Time – Permanent

Liverpool City Centre

Salary: £30,000 – £45,000


Reporting to the Senior Project Manager, the Project Manager will need to have experience within a fast-paced environment and live for change.

As part of our expansion, we have several exciting projects in place that will need a Project Manager.

Preferable skill include:

  • University level qualification and/or professional project management qualifications
  • Considerable knowledge with Agile methodologies (SCRUM), Kanban, LEAN, and are comfortable adopting different methodologies / frameworks on a per-project basis.
  • Knowledge of traditional management methods.
  • A full and clean driving licence

This role will be suited to you if:

  • You have an altruistic and collaborative disposition.
  • You have excellent communication and interpersonal skills.
  • You are highly motivated, results driven and adopt a proactive approach to change.
  • You have excellent time management, planning, and organizational skills with the ability to prioritise workloads to deliver on challenging deadlines.

Hours of work are: 9:00am – 5:30pm

Experience of 1 year in a Project Management role is required.

First Response Claims Handler

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00


If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then Acorn Claims is the place to either start or enhance your insurance career.

Purpose of Role:

  • To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering using conversational management techniques
  • Undertake effective investigations to enable accurate and prompt liability decision making
  • Provide an excellent service to all stakeholders
  • Effectively manage our customers claim journey and expectations whilst maximising the utilisation of our chain suppliers
  • Exhaust intervention opportunities in respect of Third-Party claims, including injury, repair and hire, by way of correct decision making and identification of fault claims to be deleted
  • To expertly validate claims with application of indemnity and fraud knowledge
  • To work and contribute towards team performance and environment
  • Assessing indemnity, liability and mitigating ongoing losses
  • Contribute towards continuous improvement with the generation of ideas
  • Excel against customer service level expectations and taking ownership of all inbound communication
  • Persuade customers to use our own supply chain for all services available
  • Effective communication to policy holders

Critical Competencies:

  • Attention to detail
  • Strong customer service skills
  • Ability to fact-find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Proficient use of initiative

Claims experience of 1 year is required.

Finance Customer Service Agent

Accounts Assistant

Full Time – Permanent

Liverpool

Salary: £18,125.00


We are currently recruiting for a talented Accounts Assistant to work within our established Liverpool office. This is a great opportunity for a diligent, confident, well-organised person, acting as a point of contact for customers, as well as internal and external departments.

If you are eager to develop you career and are customer focused, professional and enthusiastic, then Acorn is the place to either start, or enhance, your insurance career.

As an Accounts Assistant, you role will be to:

  • Deal effectively with customer enquiries by telephone, email and text.
  • Set up and service finance agreements for clients and agents.
  • Liaise with internal and external organisations confidently.
  • Provide optimal performance towards KPI.
  • Ensure we adhere to TCF guidelines.
  • Resolve client payment issues to avoid cancellation or potential for bad debt.

Skills and experience required:

  • Previous Accounts experience.
  • Able to understand bespoke systems and proficient in Microsoft Office.
  • Demonstrate flexibility, empathy and approachability.
  • High standard of numeracy and literacy.
  • Polite and professiona.
  • Energetic team player.
  • Great attention to detail.

Hours of work are: 38.5 hours per week, Monday to Friday 9:00am – 5:30pm (1 in 3 Saturdays: 9:00am – 12:30pm)

Accounting experience of 1 year is preferred.