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Opportunities at Acorn Insurance

Jobs at Acorn Insurance - join our growing team of insurance experts.
Home » Opportunities at Acorn Insurance

Acorn Insurance – Current Vacancies

Established in 1982, our headquarters are based in Formby, a quiet town in the North West. From this small acorn we continue to grow, having recently expanded our offices to Liverpool city centre in an historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed. This page contains all of the current opportunities to join our continually expanding company.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. Click on the icon to the right of the job title to see full details of the position. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: talentacquisition@acorninsure.com. Clicking the ‘Apply’ button, found within each vacancy description, will either lead directly to an application page or open our email address. If emailing, please remember to include the position to which you would like to apply within your email.

Administrator - Liverpool

Full Time – Permanent

Formby, The Lighthouse

Salary: N/A

We are currently recruiting a talented Administrator to work on our motor trade team within our established Formby office. This is a permanent administration role, acting as a point of contact for our customers. If you are a self-motivated individual who is customer focused and professional, enthusiastic and has keen attention to detail, then this is a great opportunity to develop your insurance career.

What You Will Be Doing:

  • Dealing with Broker enquiries by telephone
  • Variety of Administrative duties including Policy Validation, Cancellations, Mid-Term Adjustments
  • Liaising with different departments in a professional and efficient manner
  • Problem solving and dealing with difficult queries
  • Servicing the Haven Line with broker-to-broker emphasis
  • General administrative tasks
  • Always providing excellent customer service

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Monday to Friday between 9:00 am and 5:30 pm, 37.5 hours per week

 

Assistant Agency Development Manager

Assistant Agency Development Manager

Home Working/Mobile – Nationwide

Salary: Depending on experience, includes monthly car allowance

What You Will Be Doing:

  • Manage a portfolio of agents to achieve growth and profitability
  • Build key relationships with internal and external stakeholders to enable a high level of service to each agent
  • Analyse sales data and stats to identify and trends or issues that need addressing.
  • Working with an assigned panel of agents, maintain regular contact to enable the growth of the account by promoting the entire suite of products available to the agent
  • Provide regular feedback to internal stakeholders on competitor activity within the market
  • Create and execute a daily activity plan to include calls and visits to your assigned panel
  • Ensure all written and verbal communication is accurate, compliant, professional and timely
  • Undertake specific projects/tasks as provided/requested by your manager or head of distribution
  • Attend any external event and represent the company in a professional manner as required

What We’re Looking For:

  • Experience in a development position is desirable
  • Sales & Customer Service Experience within an insurance organisation
  • Understanding the Principles of insurance
  • Understand the full range of products available on the market
  • Show initiative in understanding same products provided by competitors
  • Understand FCA compliance principles
  • Strong communicator
  • Work within set deadlines
  • Provide regular reports on broker feedback/development to the manager
  • Able to work independently and remotely
  • Utilise time to ensure the full working week is maximised
  • Excellent presentation skills both verbally and physically
  • Hunger & Drive to be successful

Working hours: Monday to Saturday, 37.5 hours per week

 

Credit Controller

Full Time – Permanent

Formby

Salary: Basic salary £18,000 to £19,000 per annum

 


Would you like to take the next step in your career as a Credit Controller? We are looking for an organised, self-motivated Credit Controller who is a target driven, pro-active thinker, enthusiastic and has great communication skills. This is a fantastic opportunity! Acorn want to give you more than a job, we want to give you a purpose and a career.

What You Will Be Doing:

  • Chasing, collecting and allocating payments from clients and sub agents in a timely manner. Setting up and monitoring payment plans as per the guidelines given
  • Dealing with clients and sub agent queries by telephone or email in a polite and professional manner
  • Always communicating internally to provide a better experience for the client so future business may still be obtained and so colleagues have a clear understanding of the account they are dealing with
  • Providing excellent professional customer service by ensuring the correct balance owed or due for refund is communicated to the client
  • Corresponding efficiently with our Solicitors regarding policies that have reached the end of the chase process
  • Providing support on any queries they may have
  • Providing support to other team members at times of the month where there may be high volumes of work
  • Carrying out all tasks allocated to you by your Supervisor
  • Responding to queries from clients and agents received by phone or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated
  • Maintaining an accurate record of any correspondence with the client regarding payment, payment plans or any reason why they are struggling to settle the balance, to ensure an accurate assessment of the current situation
  • Providing other departments with advice regarding the procedures that are followed by the Finance Team once a policy is no longer live
  • Making clients aware of the risk that non-payment will result in the referral to our Solicitors and may lead to additional costs being charged to them
  • Always complying with Data Protection rules by confirming with the client that they are the policy holder, or they have authorisation to speak on the client’s behalf

What We’re Looking For:

  • Credit Control department experience within the Insurance Industry
  • Good organisational skills and ability to prioritise your own workload effectively
  • Target driven
  • Proficient computer skills including strong Microsoft Excel skills
  • Experience with Transactor, Bexhill and PremFina software
  • Able to highly motivate themselves to achieve goals
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing

Monday to Friday 9:00am to 5:30pm,
37.5 hours a week

Customer Management Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: TBD

 


We are currently recruiting Customer Management Handlers to join our Claims department. This role offers the opportunity to join an established team and is a great opportunity for someone looking to further their career with Acorn.

This is a progressive, customer focused role, for which the successful candidate needs to manage customer queries in liability, repair progression and Total Loss, where the claim has already progressed out of FRU.

What You’ll Be Doing:

  • To seek out the best solution for the customer and the business with provision of an appropriate authority and autonomy. Effectively managing the customers claims enquiries and providing a quality customer journey
  • To deliver a resolution to customer enquiries and mitigate complaints

What We’re Looking For:

  • Accountability for own performance against set objectives
  • To ensure customer queries are answered with the aim of a first-time resolution
  • To ensure the best Customer Care experience is given to all customers
  • Ability to seek out solutions
  • Adherence to best practice and key strategies
  • Demonstrate effective case management and complaint mitigation skills
  • Any other ad hoc task as the needs of the business dictate
  • Ability to work in a culture of openness, trust, and respect
  • Strong organisational skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Extensive knowledge of a motor claims environment and claims best practice
  • Confident decision maker and problem solver
  • Proven previous experience in a Customer Care and/or complaints role

Monday to Friday, 9:00am to 5:00pm

Customer Service Agent - Telematics

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 per annum plus achievable monthly bonus

 


We are currently recruiting a talented Insurance Customer Service Agent to work within our established Telematics Team. This is a customer service role acting as a point of contact for existing customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and has keen attention to detail, then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Handling inbound customer enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Customer service experience
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Monday to Friday 9:00am to 9:00pm on a 3 week rolling rota
plus 1 in 3 Saturdays 9:00am to 5:30pm, 38.6 hours per week

Customer Service Representative - Liverpool

Full Time – Permanent

Liverpool

Salary: Basic salary £18,500 with earning potential up to £23,500 OTE per annum

 


We are looking for Customer Service Agents who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you

As a company we really value your work life balance so all rota’s will be given 3 weeks in advance to enable you to plan your days weeks in advance.

Bank Holiday working may be required.

What You’ll Be Doing:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What We’re Looking For:

  • A positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous Insurance or Financial Services Industry experience
  • Previous Customer Service Experience

Experience

  • Customer Service: 1 year (Preferred)

Monday to Saturday, 37.5 hours between 8:00am and 9:00pm on a three week rolling rota,
including 1 in 3 Saturdays

Customer Service Representative - Taxi

Full Time – Permanent

Home and office based roles available

Salary: Basic FTE £18,500 up to £23,500 OTE, Pro rata for part time hours, based on 37.5hrs FTE

 


We are pleased to announce that we have some exciting new roles to join our growing taxi and commercial department.

We are committed to delivering our customers a first-class customer journey and we are looking for colleagues who are passionate about delivering an outstanding customer service, are self-motived, have great communication skills and a real desire to continuously improve.

These new roles in taxi and commercial customer service offer full time hours along with remote and office working. We want our colleagues to have a journey and not a job, which is why we have developed these new roles to give you the opportunity to progress and increase your potential earnings based on a 3 level tier skill set, giving you to the chance develop and grow within the customer service role.

Bank Holiday working may be required.

What You’ll Be Doing:

  • Responding to Taxi and Commercial Customer queries about their insurance policies via phone, email and web chat
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Have multiple conversations with different customers on web chat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Investigate and resolve customer complaints

What We’re Looking For:

  • A positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner

Experience

  • Customer Service: 1 year (Preferred)

Monday to Saturday between 8:00am to 9:00pm on a 3 week rolling rota,
37.5 hours per week

First Response Unit Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: £18,125

 


What You’ll Be Doing:

  • As initial point of contact for all new claim’s reports, to effectively capture and validate all new claims, supported by accurate and prompt liability decision making
  • To instruct all appropriate suppliers required initially to progress new claims
  • To manage our customers’ claim journey and expectations on non-fault claims whilst maximising the utilisation of our chain of suppliers
  • To refer all fault opportunities to the intervention team within SLA
  • To refer all dispute cases to the 14-day team
  • Excel against customer service level expectations, ensuring effective communication of all claim decisions and progression
  • Capture accurate and complete claim data to validate new claims, ensuring thorough chronological record keeping of all activity within file claim notes
  • Proficiently investigate and assess liability by capturing key information to proactively determine the correct liability decision
  • Instruction of key service suppliers required to progress the claim
  • Allocate new claims to the correct liability workstream, non-fault or fault to maximise revenue generation or intervention opportunity
  • Proactively manage disputed cases within SLA, therein to allocate to the 14-day team for further progression

What We’re Looking For:

  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • Ability to work as a team
  • Strong customer service skills

Monday to Friday 9.00am to 5.00pm plus 1 in 4 Saturdays,
35 hours per week

First Response Unit Team Leader - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: Basic salary £22,000 with earning potential up to £30,000 OTE per annum

 


What You’ll Be Doing:

  • To manage a team of First Response Handlers
  • To drive forward the objective to manage claims effectively, including assessing the liability position in order to deliver the right outcome for our Customers and Acorn Insurance
  • To lead by example & endorse the company behaviours and values
  • Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI’s & Objectives
  • To achieve first class technical and quality claims handling within the First Notification Team
  • To maximise Policyholder use of our network for repairs, hire and Solicitors on non-fault claims to drive a positive customer journey
  • To maximise the team’s capture of repairs, hire and Solicitors
  • To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making
  • To utilise internal & external companies to gain as much information on each claim as possible to make a timely liability decision
  • Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer’s satisfaction
  • Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
  • To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
  • Participation in the supplier management process when required
  • Ensure the team’s service levels to all customers are in line with set standards
  • Drive adherence to relevant SLA’s within the team
  • Ensure the effective management of inbound call handling philosophies are adhered to
  • Be the main technical referral point for the team with the ability to display a thorough knowledge on areas of indemnity, liability, quantifying claims
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Accountability for team’s performance against set accountabilities in our delegated authority with Acorn Insurance
  • Effectively manage the teams / unit’s workflow
  • Endorse and drive company values and behaviours
  • Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare
  • To conduct regular meetings, ensuring that all process and strategic changes are communicated and understood
  • Ensure capability of all team members established through regular audits
  • Conducting monthly one to one
  • Conducting staff monthly and annual performance reviews

What We’re Looking For:

  • Target driven and highly motivated self-starter
  • Proficient complaints handling capability
  • Clear, focused and determined approach to problem solving
  • Authoritative manner with ability to listen
  • Strong technical experience
  • Persuasive, strong and confident negotiation skills
  • Mature approach with the ability to command the respect of the team
  • People Management experience essential
  • Have proven ability to manage and develop people
  • Preferred but not essential, a minimum of 2 years motor claims experience or transferable relevant skills
  • Preferred but not essential Cert CII qualified or working towards
  • Minimum of 2 years Team Leader Experience

Experience

  • Team Leader: 2 years

Monday to Friday on a rolling rota between 8:00am to 5:10pm,
working 1 in 4 Saturdays,
35 hours per week

Litigation Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: £25,000 to £32,000 per annum

 


Purpose of the Role:

  • To mitigate indemnity spend by reviewing incoming litigation to assess if the claim is attached to a business strategy. Apply strategic knowledge weighed against commercial decision making to either instruct lawyers, deal in house or attempt settlement
  • To understand performance of our business strategies both pre and post litigation and work with relevant in-house stakeholders and legal panel in order to improve outcomes
  • Proactively manage a portfolio of litigated cases through to settlement

Key Responsibilities:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • Key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

Critical Competencies:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Experience

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules

Monday to Friday 9:00am to 5:00pm,
35 hours per week

MI Operations Analyst

Full Time – Permanent

Temporarily Home Based with Intention to move Office Based

Salary: Up to £26,000 per annum

 


What You Will Be Doing:

  • Monitor business performance and report on any potential risks or opportunities identified
  • Design and Produce regular reporting and analysis to help management to better understand the type and quality of the business being written
  • Responsible for the accuracy and quality of data and analysis
  • Regularly evaluate existing reports and find improvements
  • Seek to develop new methods of analysing and communicating whilst ensuring quality of output is maintained
  • Provide ad hoc MI as required in a timely manner

What We’re Looking For:

  • Experience with data manipulation and analysis in SQL, Power BI etc.
  • Solid understanding of Contact Centre operations
  • Intermediate to advanced Excel experience (i.e. Formulas, Pivot Tables, Macros, VLOOKUP, etc.)
  • Have the ability to work independently but can seek guidance when needs to
  • Be tenacious in their drive to deliver insight with an ability to communicate concepts to various stakeholders
  • Enjoy solving problems with the ability to propose creative and structured solutions
  • Have a meticulous attention to detail with a love for data
  • Have a desire to challenge the status quo and offer new solutions in a proactive manner
  • Be comfortable to manage and coordinate changing priorities and be capable of multi-tasking

Monday to Friday 9:00am to 5.30pm,
37.5 hours per week.

Mitigation Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: Ranging from £19,500 to £27,000

 


An exciting opportunity for a Mitigation Handler has become available to join our fast-paced Haven Claims division.

You will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by Proactively managing a portfolio of motor claims from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

What You Will Be Doing:

  • Validate all claims for indemnity and fraud
  • Accurately assess liability
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
  • Ensure indemnity spend is minimized by commercial decision making
  • Proactive diary management to monitor and progress live hire cases
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Personal Injury Claims Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: Ranging from £22,000 to £32,000 per annum

 


What You Will Be Doing:

  • To proactively manage a portfolio of motor claims. Predominantly Third party Personal Injury claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement
  • To provide technical support and guidance to less experienced claims handlers and be available to act as a referral point
  • To ensure indemnity spend is minimized by commercial decision making
  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Assist with coaching and mentoring of less experienced handlers
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What We’re Looking For:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Experience of handling Injury claims outside of the Low Value Personal Injury Claims Portal
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Personal Injury Claims Handler - Home

Full Time – Permanent

Home Based

Salary: Ranging from £22,000 to £32,000 per annum

 


What You Will Be Doing:

  • To proactively manage a portfolio of motor claims. Predominantly Third party Personal Injury claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement
  • To provide technical support and guidance to less experienced claims handlers and be available to act as a referral point
  • To ensure indemnity spend is minimized by commercial decision making
  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Assist with coaching and mentoring of less experienced handlers
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What We’re Looking For:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Experience of handling Injury claims outside of the Low Value Personal Injury Claims Portal
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Recoveries Handler

Full Time – Permanent

Liverpool / Sevenoaks

Salary: £20,000 – £24,000 per annum

 


Purpose of Role:

  • To effectively manage the Non-Fault Repair & Recovery portfolio
  • To drive forward the objective to manage claims effectively to deliver the right outcome for our customers and Haven Insurance
  • To lead by example and endorse the company behaviours and values
  • To achieve first class technical and quality claims handling within the Repair and Recovery Team
  • To maximise the recovery settlement
  • To display a thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim

Key Responsibilities:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

Critical Competencies:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem solving
  • Persuasive and possesses confident negotiation skills

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Taxi Renewals

Full Time – Permanent

Formby

Salary: £18,500 per annum

 


What You Will Be Doing:

  • Handling a high volume of calls from existing customers to help them renew their insurance with us
  • Managing call backs and follow up to maximise sales
  • Finding creative ways to sell products within a regulated environment
  • Invite policies against compliance
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Sell Added Value Products Compliantly
  • Ensuring existing information held is accurate
  • Demonstrating superior time management skills and meeting sales deadlines

What We’re Looking For:

  • Excellent written and verbal communication skills, including a great telephone manner
  • Demonstrable experience in a sales environment
  • High levels of self-motivation and ambition
  • Ability to adapt to changes within a fast-paced working environment
  • Target Driven

Monday to Friday a 3-week rational shift pattern,
between the hours of 8:00am and 9:00pm,
working 1 in 3 Saturdays from 9:00am to 5.30pm.

Sales Agent - Manchester

Full Time – Permanent

Manchester

Salary: £18,500 basic salary plus KPI bonus

 


We are currently looking to recruit talented Insurance Sales Agents to work within our branch network team. This is a sales role acting as a point of contact for new and existing customers. This position offers a variety of shift patterns. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What We’re Looking For:

  • Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

Monday to Saturday between 8:00am and 9:00pm on a 3 week rolling rota,
37.5 hours per week

Sales Agent - Taxi

Full Time – Permanent

Formby

Salary: Basic FTE £18,500 up to £23,500 OTE, Pro rata for part time hours, based on 37.5hrs FTE

 


What You Will Be Doing:

  • Sales experience, preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

What We’re Looking For:

  • Providing our taxi customers with insurance policy renewals
  • Dealing with large numbers of existing customers
  • Upselling additional products to customers
  • Fully adhering to FCA regulations & business processes
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Sales experience, preferably within a contact centre environment

Monday to Saturday between 8:00am to 9:00pm,
on a 3 week rolling rota,
37.5 hours per week

Telematics Sales Agent (External)

Role: Sales Agent

Location: Liverpool City Centre

Working hours: Monday to Saturday, 37.5 hours per week between 9:00 am and 9:00 pm on a three-week rolling rota, including 1 in 3 Saturdays

Salary: £18,397 per annum, plus achievable monthly bonus

What You Will Be Doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem-solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

 

Pricing Analyst

Role: Pricing Analyst

Location: Formby

Working hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Competitive depending on experience

Closing Date: 04/11/21

What You Will Be Doing:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

What We’re Looking For:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Analyst

Full Time – Permanent

Formby

Salary: TBD

 


The Pricing and Underwriting department and analysts are integral in driving Acorn to realise its ambitions. Our department is amongst the most dynamic and fastest-paced technical environments across the Insurance industry and no two days are ever the same. If this sounds like a department you would like to be a part of, Acorn is the place to enhance your career.

This is a very exciting time for Acorn and we are expanding our team to include a new analyst to support the strong growth within the business. We are keen to enhance our department by investing in data-driven and inquisitive analysts. We’re looking for an enthusiastic self-starter who thrives in an agile environment and is keen to learn. In turn we promise to provide you with the training, support and opportunities to grow and make a difference.

What You’ll Be Doing:

  • Monitor business performance and report on any potential risks or opportunities identified
  • Run and maintain regular reporting and analysis to help management to better understand the type and quality of the business being written
  • Responsible for the accuracy and quality of data and analysis
  • Regularly evaluate existing reports and find improvements
  • Seek to develop new methods of analysing and communicating whilst ensuring quality of output is maintained
  • Provide ad hoc MI as required in a timely manner

What We’re Looking For:

  • Experience with data manipulation and analysis in SQL, Power BI etc.
  • Solid understanding of General Insurance market practices would be advantageous
  • Excellent written and oral communication
  • Intermediate to advanced Excel experience (i.e. Formulas, Pivot Tables, Macros, VLOOKUP, etc.)
  • Be tenacious in their drive to deliver insight with an ability to communicate concepts to various stakeholders
  • Enjoy solving problems with the ability to propose creative and structured solutions
  • Have a meticulous attention to detail with a love for data
  • Have a desire to challenge the status quo and offer new solutions in a proactive manner
  • Be comfortable to manage and coordinate changing priorities and be capable of multi-tasking

37.5 hours per week,
9:00am to 5:30pm – Monday to Friday.

Complaints Handler

Full Time – Permanent

Temporarily Working From Home (will be based in Liverpool City Centre once we return to office working)

Salary: Up to £24,000 per annum, depending on experience

 


We are looking for a Complaints Handler who is passionate about delivering an outstanding customer service. If you are self-motivated, detail orientated, have great communication skills and a desire to achieve then this may be the role for you. The Complaints function provides first class customer service and plays a critical role in improving services, products and processes throughout the company.

What You’ll Be Doing:

  • Investigate complaints fairly, efficiently and in line with all company procedures, regulatory expectations and TCF
  • Compile professional and appropriate responses to complaints, maintaining high standard of customer service at all times
  • Promote a positive complaint handling culture within the business, supporting the efficient, fair and consistent handling of complaints throughout the organisation
  • Liaise with front line departments and managers to ensure effective handling of complaints and actions to prevent recurrence
  • Investigate Financial Ombudsmen Service (“FOS”) complaints, compiling responses, and analysing FOS decisions
  • Ensure complaints are recorded accurately on the system
  • Assist with effective root cause analysis procedures to identify the underlying causes of customer complaints
  • Support reporting by identifying key trends, root cause and corrective actions
  • Contribute to the development of complaints procedures and the complaints system
  • Maintain knowledge of relevant departments’ processes and procedures, as well as regulatory guidelines and information

What We’re Looking For:

  • A positive ‘can do’ attitude, self-motivated and organised
  • Strong interpersonal skills to deal with challenging issues and provide the right outcome for the customer and the business
  • A passion for excellent customer service and treating customers fairly
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast-paced environment
  • Ability to work multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Confident and pleasant telephone manner
  • Previous complaint handling experience
  • Knowledge of regulatory requirements with respect to complaint handling in a regulated industry
  • FCA or FOS complaints exposure or similar

Monday to Friday 9:00am to 5:30pm,
37.5hrs per week

Customer Management Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: TBD

 


We are currently recruiting Customer Management Handlers to join our Claims department. This role offers the opportunity to join an established team and is a great opportunity for someone looking to further their career with Acorn.

This is a progressive, customer focused role, for which the successful candidate needs to manage customer queries in liability, repair progression and Total Loss, where the claim has already progressed out of FRU.

What You’ll Be Doing:

  • To seek out the best solution for the customer and the business with provision of an appropriate authority and autonomy. Effectively managing the customers claims enquiries and providing a quality customer journey
  • To deliver a resolution to customer enquiries and mitigate complaints

What We’re Looking For:

  • Accountability for own performance against set objectives
  • To ensure customer queries are answered with the aim of a first-time resolution
  • To ensure the best Customer Care experience is given to all customers
  • Ability to seek out solutions
  • Adherence to best practice and key strategies
  • Demonstrate effective case management and complaint mitigation skills
  • Any other ad hoc task as the needs of the business dictate
  • Ability to work in a culture of openness, trust, and respect
  • Strong organisational skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Extensive knowledge of a motor claims environment and claims best practice
  • Confident decision maker and problem solver
  • Proven previous experience in a Customer Care and/or complaints role

Monday to Friday, 9:00am to 5:00pm

Customer Management Handler - Home Working

Full Time – Permanent

Home Based

Salary: TBD

 


We are currently recruiting Customer Management Handlers to join our Claims department. This role offers the opportunity to join an established team and is a great opportunity for someone looking to further their career with Acorn.

This is a progressive, customer focused role, for which the successful candidate needs to manage customer queries in liability, repair progression and Total Loss, where the claim has already progressed out of FRU.

What You’ll Be Doing:

  • To seek out the best solution for the customer and the business with provision of an appropriate authority and autonomy. Effectively managing the customers claims enquiries and providing a quality customer journey
  • To deliver a resolution to customer enquiries and mitigate complaints

What We’re Looking For:

  • Accountability for own performance against set objectives
  • To ensure customer queries are answered with the aim of a first-time resolution
  • To ensure the best Customer Care experience is given to all customers
  • Ability to seek out solutions
  • Adherence to best practice and key strategies
  • Demonstrate effective case management and complaint mitigation skills
  • Any other ad hoc task as the needs of the business dictate
  • Ability to work in a culture of openness, trust, and respect
  • Strong organisational skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Extensive knowledge of a motor claims environment and claims best practice
  • Confident decision maker and problem solver
  • Proven previous experience in a Customer Care and/or complaints role

Monday to Friday, 9:00am to 5:00pm

Customer Service Representative - Home Working

Full Time – Permanent

Home Based

Salary: Basic salary £18,500 with earning potential up to £23,500 OTE per annum

 


We are looking for Customer Service Agents who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you

As a company we really value your work life balance so all rota’s will be given 3 weeks in advance to enable you to plan your days weeks in advance.

Bank Holiday working may be required.

What You’ll Be Doing:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What We’re Looking For:

  • A positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous Insurance or Financial Services Industry experience
  • Previous Customer Service Experience

Experience

  • Customer Service: 1 year (Preferred)

Monday to Saturday, 37.5 hours between 8:00am and 9:00pm on a three week rolling rota,
including 1 in 3 Saturdays

Customer Service Retentions Team Leader

Role: Team Leader

Location: Office/WFH

Working Hours: 37.5 per week

What You Will Be Doing:

  • Reporting to the Retentions Customer Service Manager
  • Maintaining department KPI’s with a firm focus on exceeding targets
  • Resolving team queries by demonstrating a clear understanding of the cancellation process & procedures with a focus on first and accurate contact resolution
  • Demonstrating your ability to improve your team’s performance through coaching and training
  • Supporting Audit reporting, feedback & quality control for the team
  • Contributing to the development and implementation of new team processes along with the design and delivery of the departments training
  • Utilising experience and knowledge to provide mentoring and side-by-side coaching to all staff
  • Completing 1-2-1 training/development sessions and return to work interviews
  • Supporting general day to day team leadership, including admin tasks, daily plans and allocating workloads & ensuring that the daily running of the team is not compromised in any way
  • Ensuring that team members are carrying out their duties and responsibilities in accordance with instructions
  • Motivating and encouraging all members of the team
  • Ensuring lunch break times or rota are maintained
  • Great attention to detail
  • Ability to handle complaints effectively
  • Polite and professional

What We’re Looking For:

  • Good communication and interpersonal skills
  • Motivated to coach and engage a team to results
  • Excellent time management, planning and organisational skills with the ability to prioritise your workload and assist the team’s workload management to deliver on challenging deadlines
  • A tenacious commitment to exceeding KPI Targets
  • Proficient computer skills including Microsoft Excel, Word and Outlook
  • Ability to communicate well at all levels both verbally and in writing
  • Excellent standard of numeracy and literacy to pull, maintain and manipulate reports

 

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

​Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

 

Customer Service Operations Manager

Full Time – Permanent

Liverpool

Salary: Ranging from £30,000 to £40,000 per annum

 


We are looking for an Operations Manager who is a strong communicator, understands the value of employee engagement and is highly effective in delivering and implementing key business initiatives within a smart flexible working model.

What You’ll Be Doing:

  • Coaching and developing a team of customer service managers and representatives to deliver a consistent positive customer experience
  • Meeting and exceeding team and departmental key performance indicators
  • Actively practicing TCF principals and striving to achieve one call resolution
  • Meeting defined targets and delivering continuous improvements in performance and productivity
  • Regularly conducting 1-2-1’s, coaching, call monitoring and quality feedback
  • Communicating clear messages confidently and able to motivate all team members
  • Proactively utilise management information to identify gaps in process and service delivery
  • Be accountable for the interrogation of both historic and real-time performance data to improve customer service
  • Acting upon customer feedback and carrying out route cause analysis to improve processes and services to increase satisfaction
  • Managing sickness absence by ensuring team members follow correct reporting procedures, updating absence on internal systems and completing return to work meetings
  • Recruit, onboard develop, coach and lead a high-quality team of enthusiastic customer service representatives to provide an inspirational customer experience

What We’re Looking For:

  • Experience of supporting target operating model transformation to deliver operational efficiencies and improvements
  • Clear vision of what excellent service looks like and a passion for consistent delivery of exceeding customer expectations
  • Ability to communicate clearly and effectively to the team and present information in ways that promote understanding and colleague buy-in
  • Articulates a vision that generates excitement, enthusiasm and commitment
  • Comfortable in challenging the status quo in a constructive and collaborative way
  • Effective in utilising interpersonal and influencing skills where appropriate

Monday to Saturday between 9:00am and 5:30pm,
37.5 hours

Data Protection Officer

Full Time – Permanent

Liverpool or Home Based

Salary: Up to £60,000

 


An exciting opportunity for a Data Protection Officer has become available to join our fast-paced Compliance department.

You will provide guidance and support around data protection at all levels within the organisation; creating, maintaining and updating data protection policies and guidance as issues arise. You will lead the thinking that informs the Group’s strategy for managing privacy by design while achieving its ambition to be cutting edge in the use of data to enable opportunities. You will respond to data requests from third party organisations and will investigate any potential or actual data breaches, serving as the key contact with the ICO. Ideally having operated within an Insurance or financial services industry.

What You’ll Be Doing:

  • Own and develop the data protection strategy and framework across the Group
  • Proactively promote a positive data protection culture, leading on initiatives to improve data protection controls
  • Ensure any data breaches are investigated and remedial actions taken, reporting breaches internally as well as to the ICO when necessary in accordance with legal requirements
  • Execute a Compliance Monitoring Plan to ensure ongoing compliance, identifying any issues and ensuring remedial action is taken
  • Proactively identify business risks and issues in relation to data protection
  • Carry out and assist with DPIAs to assess and advise on controls necessary to mitigate data security risks
  • Act as the point of contact from any data protection queries
  • Act as point of contact for data subjects
  • Review documents and records relevant to the service provision
  • Support and actively promote a culture of data protection and compliance
  • Monitor compliance across the business
  • Monitor and report on the performance of the Data Protection function, as well as any data protection projects/actions/issues across the Group
  • Attend Board and Committee meetings as and when required
  • Involvement in bids and tenders, as well as ongoing due diligence in respect of all suppliers and business partners
  • Maintain knowledge of industry standards and best practice as well as regulatory and legal requirements. Monitoring and anticipating regulatory directions and the action of the ICO and other regulators
  • Provide leadership, management and direction in relation to all areas of data protection; leading and motivating the Data Protection Team

What We’re Looking For:

  • Educated to NVQ level 3 / 4 or the ability to work at this level
  • Data protection practitioner certification or appropriate specialist GDPR Qualification
  • Proactive leadership of data protection framework and strategy
  • Provide data protection advice / guidance to others
  • Experience of working in partnership with a range of internal / external stakeholders
  • Ability to communicate in an authoritative but supporting manner with experience of leadership as a specialist
  • The ability to analyse / interpret legislative requirements and develop, implement and manage appropriate organisational practices / policies and solutions
  • Provide authoritative advice and guidance to a range of stakeholders both verbally and in writing
  • Explain complex issues in a straightforward and understandable manner
  • Use own initiative and professional knowledge / judgement to assess and manage risk and identify and resolve complex problems
  • Ability to collate, analyse diligently and effectively present information from a variety of sources
  • Take personal responsibility for organising day to day workload
  • Work independently and proactively
  • Ability to demonstrate discretion and to handle confidential information sensitively
  • Excellent interpersonal and communication skills
  • Commercial awareness
  • Comprehensive knowledge of GDPR / FOI and related legislation/provisions and practices
  • Specialist knowledge of the practical application of GDPR
  • Knowledge of a range of computer applications – including Microsoft Word/ Excel/PowerPoint

Monday to Friday 9.00am to 5.30pm,
37.5 hours per week

Financial Data Scientist

Full Time – Permanent

Liverpool

Salary: TBD

 


We are currently recruiting for a Financial Data Scientist to join our successful Finance Department. This is a fantastic opportunity to join a fast-growing company looking for the right individual to spearhead its financial data strategy. Finance has long been a value creator for the business and having the right data at the decision makers fingertips is more integral than ever.

What You’ll Be Doing:

  • Taking the lead of the company’s financial data strategy
  • Creating and maintaining a central database of the company’s key financial and operational data that can be easily analysed, extracted, interpreted and extrapolated
  • Building, maintaining and automating the key financial reporting
  • Working closely with other parts of the business to link together key non-financial KPIs with financial metrics in order to spot key trends and correlations
  • Partnering with key stakeholder on financial reporting and data requirements

What We’re Looking For:

  • Experience of designing and implementing financial data warehouses – ideally SQL
  • Experience building financial reports for operational teams and senior stakeholders – ideally PowerBI
  • Good interpersonal / communication skills
  • Proven problem solver

Monday to Friday 9.00am to 5.00pm,
35 hours per week

First Response Unit Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £18,125

 


What You’ll Be Doing:

  • As initial point of contact for all new claim’s reports, to effectively capture and validate all new claims, supported by accurate and prompt liability decision making
  • To instruct all appropriate suppliers required initially to progress new claims
  • To manage our customers’ claim journey and expectations on non-fault claims whilst maximising the utilisation of our chain of suppliers
  • To refer all fault opportunities to the intervention team within SLA
  • To refer all dispute cases to the 14-day team
  • Excel against customer service level expectations, ensuring effective communication of all claim decisions and progression
  • Capture accurate and complete claim data to validate new claims, ensuring thorough chronological record keeping of all activity within file claim notes
  • Proficiently investigate and assess liability by capturing key information to proactively determine the correct liability decision
  • Instruction of key service suppliers required to progress the claim
  • Allocate new claims to the correct liability workstream, non-fault or fault to maximise revenue generation or intervention opportunity
  • Proactively manage disputed cases within SLA, therein to allocate to the 14-day team for further progression

What We’re Looking For:

  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • Ability to work as a team
  • Strong customer service skills

Monday to Friday 9.00am to 5.00pm plus 1 in 4 Saturdays,
35 hours per week

IT Support Engineer - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: £30,000 – £34,000 per annum, dependant on experience (plus discretionary annual 10% bonus opportunity based on performance and profitability)

 


Hands-on, multi-disciplined technical role within the IT Support team, providing support to users of varying skill sets and experience. Involving ticket management, maintaining SLAs and meeting KPIs to ensure our users receive an effective and efficient service.

Key Role Deliverables:

  • Provide deskside and remote IT support to the business user base including Triaging, prioritisation, and actioning of support requests
  • Perform daily, weekly and monthly system check processes
  • Manage service & security incidents to agreed processes, adhering to SLA’s, meeting required KPIs and fulfilling the escalation process to other Teams and IT Management
  • Troubleshooting and resolving network connectivity issues
  • You will be the primary SME for at least one of the technologies deployed within our infrastructure
  • Administering Active Directory
  • Monitor system and infrastructure availability and performance
  • Managing VOIP and digital phone systems
  • Assist in the maintenance and distribution of software packages, manual and automated
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions
  • Adhering to change control best practice
  • Create and update technical documentation and knowledge base articles
  • Setup and management of Android/iOS Mobile Phones via MDM solution
  • Provide training and onboarding support to users where necessary
  • Maintain a high degree of customer service for all IT support and service requests
  • Liaison with other Acorn IT Teams and external Suppliers
  • Take an active part in suggesting, owning and contributing to ongoing IT Continuous Improvement Projects

Critical Competencies:

  • Minimum of 2 Years in a support role with extensive user and system support experience
  • Have excellent communication skills both written and verbally
  • Excellent customer support and customer relation skills
  • Ability to effectively self-manage time and prioritise support tickets based on type and severity of reported incident
  • Windows Server and Desktop operating systems
  • Excellent knowledge of Active Directory
  • Solid knowledge of Microsoft Office 365 management
  • Experience with IP Telephony Systems
  • Administration of backup solutions and email security systems
  • To be able to follow processes and adhere to procedures/policies
  • Be a “Team Player” and be willing to take on other tasks within the IT Department when required
  • Demonstrate the experience and maturity to be capable of working under minimum supervision to meet the required objectives and deadlines
  • Show understanding of systems to raise and implement suggested improvements to the systems where possible

Desired Competencies:

  • Jira Service Desk Software
  • Experience of ManageEngine products
  • Prior use of the VisualFiles Case Management System
  • Experience with Mitel MiVoice Business or equivalent telephone systems
  • Microsoft SQL Server
  • Maintenance of Routers and Firewalls
  • Administering Sophos Anti-Virus
  • Recognised certifications such as MCSA/MCSE/MCTS/MCIPT
  • ITIL

Monday to Friday on a shift rota covering business hours;
8:00am to 5:00pm

On Call from home 1 in 4 Weekends; 9:00am to 5:00pm

Litigation Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £25,000 to £32,000 per annum

 


Purpose of the Role:

  • To mitigate indemnity spend by reviewing incoming litigation to assess if the claim is attached to a business strategy. Apply strategic knowledge weighed against commercial decision making to either instruct lawyers, deal in house or attempt settlement
  • To understand performance of our business strategies both pre and post litigation and work with relevant in-house stakeholders and legal panel in order to improve outcomes
  • Proactively manage a portfolio of litigated cases through to settlement

Key Responsibilities:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • Key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

Critical Competencies:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Experience

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Mitigation Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: Ranging from £19,500 to £27,000

 


An exciting opportunity for a Mitigation Handler has become available to join our fast-paced Haven Claims division.

You will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by Proactively managing a portfolio of motor claims from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

What You Will Be Doing:

  • Validate all claims for indemnity and fraud
  • Accurately assess liability
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
  • Ensure indemnity spend is minimized by commercial decision making
  • Proactive diary management to monitor and progress live hire cases
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Operations Team Leader - Liverpool

Full Time – Permanent

Liverpool

Salary: Ranging from £31,500 to £37,500 per annum

 


What You Will Be Doing:

  • To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
  • Maximise operational efficiencies
  • Development of team members
  • Accountability for team’s performance against set objectives
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Drive a culture of continuous improvement
  • Keep abreast of relevant technical and market developments
  • Effectively communicate through engagement and collaboration with team members and the wider business
  • Assist with Ad-hoc tasks as the business needs dictate

What We’re Looking For:

  • Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • Clear, focused and determined approach to problem solving
  • Effective communicator at all levels of the business
  • Highly motivated self-starter

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Personal Injury Claims Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: Ranging from £22,000 to £32,000 per annum

 


What You Will Be Doing:

  • To proactively manage a portfolio of motor claims. Predominantly Third party Personal Injury claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement
  • To provide technical support and guidance to less experienced claims handlers and be available to act as a referral point
  • To ensure indemnity spend is minimized by commercial decision making
  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Assist with coaching and mentoring of less experienced handlers
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What We’re Looking For:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Experience of handling Injury claims outside of the Low Value Personal Injury Claims Portal
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Property Damage Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £18,125 per annum

 


Purpose of Role:

  • To effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement
  • Ensure indemnity spend is minimized by commercial decision making

Key Responsibilities:

  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

Critical Competencies:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Renewals Agent

Full Time – Permanent

Liverpool

Salary: Basic salary £18,397 with earning potential up to £23,272 OTE per annum

 


What You Will Be Doing:

  • Ensure that existing customers policies are invited 21 days prior to the policy expiry
  • Engage with customers to ensure the renewal offer meets the customer’s needs
  • Respond to customer queries compliantly and to a high customer service standard
  • Review an allocated renewal invite list
  • Invite policies compliantly
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Handle inbound and outbound calls
  • Renew motor policies compliantly
  • Auto renew motor policies compliantly
  • Sell added value products compliantly
  • Respond to customer renewal queries in a polite & professional manner

What We’re Looking For:

  • Excellent IT and data entry skills
  • Good standard of numeracy and literacy
  • Ability to communicate well
  • Great attention to detail
  • Excellent administration skills
  • Previous sales or customer service experience
  • Excellent customer service skills, incorporating a confident and pleasant phone manner
  • Good organisational skills and ability to prioritise own workload effectively
  • Target driven
  • Proficient computer skills including Microsoft Excel, Word and Outlook
  • Highly self-motivated
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing
  • Polite and professional
  • Work to targets/KPI
  • Team Player

Monday to Friday, on a 3-week rolling rota between 9:00am and 9:00pm,
working 1 in 3 Saturdays from 9:00am to 5:30pm,
37.5 hours per week

Sales Agent - Leeds

Full Time – Permanent

Leeds

Salary: £18,500 basic salary plus KPI bonus

 


We are currently looking to recruit talented Insurance Sales Agents to work within our branch network team. This is a sales role acting as a point of contact for new and existing customers. This position offers a variety of shift patterns. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What We’re Looking For:

  • Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

Monday to Saturday between 8:00am and 9:00pm on a 3 week rolling rota,
37.5 hours per week

Sales Agent - West London

Full Time – Permanent

West London

Salary: £18,500 basic salary plus KPI bonus

 


We are currently looking to recruit talented Insurance Sales Agents to work within our branch network team. This is a sales role acting as a point of contact for new and existing customers. This position offers a variety of shift patterns. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What We’re Looking For:

  • Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

Monday to Saturday between 8:00am and 9:00pm on a 3 week rolling rota,
37.5 hours per week

Pricing Analyst

Role: Pricing Analyst

Location: London

Working hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Competitive depending on experience

Closing Date: 04/11/21

What You Will Be Doing:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

What We’re Looking For:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

 

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard