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Acorn Insurance – Current Vacancies

Established in 1981, our headquarters are based in Formby, a quiet town in the North West. From this small acorn we continue to grow, having recently expanded our offices to Liverpool city centre in an historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. Click on the icon to the right of the job title to see full details of the position. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: recruitment@acorninsure.com. Clicking the ‘Apply’ button, found within each vacancy description, will either lead directly to an application page or open our email address. If emailing, please remember to include the position to which you would like to apply within your email.

Taxi Administrator

Full Time – Permanent

The Lighthouse, Formby

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented Taxi Administrator to work within our established Formby office. This is an administration role acting as fa point of contact for our customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Servicing the Haven Line with broker to broker emphasis
  • Dealing with enquiries from our brokers via telephone and email requests
  • Validating client documents
  • Problem solving
  • Data Entry

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Customer Service: 1 year (Preferred)

38.6 hours per week Monday to Friday
9:00am – 5:30pm (1 in 3 Saturdays 9:30am – 12:30pm)

Insurance Sales Agent

Full Time – Permanent

Mersey Chambers, Liverpool

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented Insurance Sales Agent to work within our established Private Car Sales Team. This is a sales role acting as a point of contact for new and existing customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Customer Service: 1 year (Preferred)

9:00am – 9:30pm 3 week rolling rota (1 in 3 Saturdays 9:30am – 12:30pm)

Insurance Branch Manager

Full Time – Permanent

Birmingham

Salary: £37,200.00 OTE


Acorn Insurance are an established and growing company with excellent prospects for progression and development. We are currently recruiting a full time Insurance Sales Manager to support our Motorcade Brokerage based in Birmingham. This is an excellent opportunity for someone to enhance their career in insurance with a reputable, forward thinking employer who understand that our staff are our best asset.

This role offers a competitive salary and an attractive bonus package.

Roles and Responsibilities:

  • Experienced within the motor Insurance industry
  • Driving team to achieve/exceed department KPI’s in a consistent manner
  • Provide daily feedback on performance, conduct one to one meetings, guide and develop a busy team
  • Ensure delivery of Client KPIs within your team including: Day to day service levels, Monthly KPI’s (volume and percentages), customer experience, quality measures and compliance measures
  • Adhere to HR policies and procedures to provide a fair and consistent approach to managing staff.
  • Managing and coaching a team of Advisors
  • Achieving the attrition, absence, SLA and KPI’s
  • Conduct agreed level of quality assessments and provision of feedback to ensure quality standards are maintained

Key Skills

  • Good telephone manner and positive attitude
  • Ambitious and self-motivated
  • People management skills
  • Excellent coaching, communication and support skills
  • Product knowledge
  • Excellent sales ability
  • High level of customer service skills
  • Must be proficient in all Microsoft programmes including excel and power point
  • Cash-handling experience preferred
  • Insurance experience necessary

Experience

  • Sales: 1 year (Preferred)

37.5 hours per week Monday to Friday
9:00am – 5:30pm

Senior HR Advisor

Full Time – Permanent

Multi Site (North West)

Salary: Competitive DOE


The Human Resources function plays an integral part in supporting the businesses’ people strategy and offers professional HR support and guidance to each area of the organisation.

As the HR Advisor you will get actively involved in all Employee Relations procedures, including any disciplinary and grievance issues. You will support the HR Manager in providing generalist HR advice and guidance.

You will provide a HR generalist, operational service to our growing business. There will also be opportunities to support and work on various People and HR related projects.

Duties and Responsibilities:

  • Advise and guide people managers on issues related to employee relations including advising and note taking at disciplinary, grievances, appeals etc
  • Provide guidance and advice to managers and employees on HR policies and procedures, ensuring that good practice is followed consistently
  • Liaise with the relevant Occupational Health provider as well as line managers to ensure effective management of long term absence
  • Provide support to the HR Manager
  • Assist in the delivery the Human Resource Strategy
  • To provide generalist HR advice to Line Managers
  • Resilient and comfortable with challenging the status quo
  • To be the main point of contact for all HR queries
  • HR admin and data entry duties
  • Experience of producing HRMI packs

Experience and Skills Required:

  • Experience in settlement agreements
  • Experience in preparing and collating documents for tribunal
  • Experience of managing of medical capability cases from start to finish
  • Intermediate knowledge of excel
  • HR Generalist experience

Experience

  • Human Resources: 1 year (Preferred)

37.5 hours per week Monday to Friday
9:00am – 5:30pm

Facilities Co-ordinator

Full Time – Permanent

Mersey Chambers, Liverpool

Salary: £25,000.00


In this role you will have overall responsibility for ensuring health and safety standards are met across the group. You will be tasked with maintaining, improving and implementing health and safety procedures, chairing health and safety meetings, carrying out accident investigations and near miss reports, as well as ensuring H&S training requirements are met.

What You Will Be Doing:

  • Responsibility for the provision of facility and property management services to the designated properties in accordance with Specifications and KPI’s
  • Assist with H&S compliance for employees, contractors and suppliers
  • Manage Health and Safety compliance by all suppliers
  • Manage and monitor Health and Safety systems e.g. QUOODA and Meridian and ensure performance statistics are maintained at the required leve
  • Co-ordinate building & facilities maintenance
  • Ensure Procurement is carried out in accordance with company policies and procedures
  • Be available to assist with emergency calls out of hours
  • Manage cleaning, security and site amenities, including budgets
  • Ownership of DSE assessments and implementation of equipment.
  • Review contracts on a regular basis to ensure value for money, prepare specifications and tender contracts with assistance from relevant consultants where applicable
  • IOSH/NEBOSH qualified

Maintain Key Systems Including:

  • Fire system
  • Insurance & Property inspections
  • Intruder alarms monitoring
  • Accident investigations and KPI reporting when required
  • Maintenance of First aid room and supplies
  • Conduct frequent audits
  • Risk Assessment reviews and monitoring

Skills and Experience:

  • Positive attitude towards Health and Safety, with a desire to resolve issues effectively and quickly
  • Flexible approach Ability to travel if required
  • Receptive and open minded
  • Excellent attention to detail
  • Computer literate including Word, Excel, Outlook and PowerPoint
  • Highly self-motivated
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing
  • Proven experience of providing financial, contractual or procurement support to senior management within a Facilities Management environment, contract negotiation and budgetary planning

Experience

  • Customer Service: 1 year (Preferred)

37.5 hours per week Monday to Friday

Insurance Sales Agent (Taxis)

Full Time – Permanent

The Lighthouse, Formby

Salary: £18,125.00 plus achievable monthly bonus



Skills and Experience:

  • Sales experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

Duties:

  • Providing our taxi customers with insurance quotations
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines at all times
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Sales: 1 year (Preferred)

38.6 hours per week 1pm -9pm on a rolling rota
(1 in 3 Saturdays 9:30am – 12:30pm)

Claims Handler (Evenings)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 plus achievable monthly bonus


If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then Acorn Claims is the place to either start or enhance your insurance career.
For the right candidate this is a very real opportunity to join a forward thinking, dynamic company whom recognises that our staff are our best asset.

Purpose of Role:

  • To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering, using conversational management techniques
  • Undertake effective investigations to enable accurate and prompt liability decision making
  • Provide an excellent service to all stakeholders
  • Effectively manage our customers claim journey and expectations whilst maximising the utilisation of our chain of suppliers
  • Exhaust intervention opportunities in respect of Third Party claims including injury, repair and hire by way of correct decision making and identification of fault claims, to be deleted
  • To expertly validate claims with application of indemnity and fraud knowledge
  • To work and contribute towards team performance and environment
  • Assessing indemnity, liability and mitigating ongoing losses
  • Contribute towards continuous improvement with the generation of ideas
  • Excel against customer service level expectations and taking ownership of all inbound communication
  • Persuade customers to use our own supply chain for all services available
  • Effective communication to policy holders

Critical Competencies:

  • Attention to detail
  • Strong customer service skills
  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self starter
  • Persuasive, strong and confident communicator
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Proficient use of initiative

Experience

  • Preferred prior experience within motor insurance
  • Essential experience working within a customer service environment

Hours of work are on a 4 week rolling rota basis between the hours of 8am and 8pm Monday to Friday and you would work 1 weekend in 4, 9am-5pm.
Time off in lieu is given for weekends worked.

Recoveries Handler

Full Time – Permanent

Liverpool City Centre

Salary: £18,000.00 – £22,000.00 a year


What You Will Be Doing:

  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with Solicitors when our outlay is in litigation
  • Manage claims and provide evidence to support prompt and full resolution in our favour.
  • Provide updates on aged debt in form of MI reporting
  • Demonstrate excellent technical knowledge with regards to liability
  • Have a solid understanding of the pre-action and litigation protocol processes.
  • Ensure that all aged debt is litigated on at the earliest opportunity, reducing the recovery time of the debt outstanding.

You Will:

  • Have previous experience in a similar role
  • Have an excellent understanding of liability
  • Be experienced in managing a large case load of work
  • Have sound knowledge of the subrogation process and uninsured loss recovery
  • Understand the basic principles of the litigation process
  • Be familiar with case management systems
  • Be experienced in managing telephony and productivity KPI’s
  • Be experienced in delivering MI

Key Qualities

  • Team Leaders must always be able to quickly establish confidence with both individuals and the wider business and need to engage in a controlled and professional manner
  • The ideal candidate must be able to encourage colleagues to embrace, embed and accept potential change
  • Demonstrate ability to be ordered and organised to ensure that caseloads are managed professionally and completed in a timely fashion
  • Determined, dedicated and open-minded embracing change and able to make balanced and objective decisions
  • Be able to engage and advise across the group at all levels and must be comfortable in delivering clear specific analysis and feedback.
  • A confident communicator who can explain procedures that apply in a variety of circumstances, and the thinking behind your decisions
  • Demonstrate an analytical approach to identify trends affecting the team and the work both positively and negatively
  • Demonstrate an excellent approach to complaints handling

The Ideal Candidate Must Be:

  • Able to work as part of a team and independently
  • Able to work under to tight timescales
  • Able to pay attention to detail
  • Analytically minded
  • Able to multi-task
  • Personable
  • Confident
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Able to demonstrate proficient computer skills including Microsoft Excel, Word, Power-point and Outlook.
  • Highly self-motivated
  • A pro-active thinker, able to solve problems independently as they arise

35 hours per week.

Sales Agent – East London

Full Time – Permanent

London – East Branch

Salary: £18,125.00 -£21,125.00 depending on experience plus quarterly achievable bonus


We are currently recruiting a talented Sales agent to work with our established London office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to either start or enhance your insurance career.

As an insurance sales agent your role will be to:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service
  • Be friendly and empathetic to our customers

Skills and experience required:

  • Previous sales experience in a target driven role – 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven
  • Self-motivated and able to work as an individual

Experience

  • Sales: 1 year (Preferred)

37.5 hours per week
9:00am – 5:30pm Monday to Friday

MI Analyst

Full Time – Permanent

The Lighthouse, Formby

Salary: DOE



What You Will Be Doing

The successful candidate for this role will have the ability to analyse data and resolve issues under pressure, you will be self-motivated with the desire to find and solve real business problems and confident in delivering your findings to multiple stakeholders across business departments. You must be organised, meticulous and have a methodical, logical approach to tasks. This is a great role for someone who has 4 years within a similar role and is looking to enhance their skill set within a progressive, forward thinking company.

The successful candidate will be responsible for assisting the head of MI department with the production and development of various MI reports and analyses. This role will involve advanced analysis and manipulation of data within Excel, SQL and Power BI, producing reports and analyses on the performance of the business, as well as overseeing and developing more junior members of the team. This is a challenging role which requires good mathematical and logical skills, along with accuracy and an eye for detail.

Essential Skills:

  • 4 years in a similar role
  • Strong analytical pragmatic reasoning skills
  • The ability to work under pressure and to tight deadlines
  • Analytical knowledge used to understand, manipulate and read complex or diverse data
  • Practical application of in-depth statistical skills within typical business scenarios
  • Strong problem-solving skills and ability to create new processes based on business need
  • Excellent communication skills oral and verbal with the ability to simplify the complex
  • Full understanding of all Microsoft products with highly advanced Excel skills
  • Hardworking, curious, passionate, enthusiastic and a self-starter
  • Good experience / technical skills in querying large scale Microsoft SQL server relational databases
  • Experience in building power BI reports and/or SSRS / Tableau or similar

Desirable Skills:

  • Exposure to insurance industry
  • Experience of financial reporting would be beneficial

Experience

  • MI and SQL: 1 Year (Preferred)

37.5 hours per week
9:00am – 5:30pm Monday to Friday

Renewals Agent - Taxi

Full Time – Permanent

Troutbeck Office, Formby

Salary: £18,125.00 with achievable monthly bonus


We are currently recruiting a talented Taxi Renewals Agent to work within our established Troutbeck office. This is a sales role acting as a point of contact for new and existing customers.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What We’re Looking For:

  • Sales experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Punctual with an excellent attendance record
  • Friendly, hardworking and able to work as part of a team

What You’ll Be Doing:

  • Providing our taxi customers with insurance policy renewals
  • Dealing with large numbers of existing customers
  • Upselling additional products to customers
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Call Centre: 1 Year (Preferred)

38.6 hours per week 9:00am – 5:30pm Monday to Friday
(1 in 3 Saturdays 9:00am – 5:30pm)

Insurance Quote Assistant

Full Time – Permanent

The Lighthouse, Formby

Salary: £18,125.00 with achievable monthly bonus


We are currently recruiting a Private Car Quotes Assistant to work within our established Lighthouse office. This is a data entry role acting as a point of contact for new and existing brokers.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Granite is the place to either start or enhance your insurance career.

What We’re Looking For:

  • Office experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manne
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

What You’ll Be Doing:

  • Providing our brokers with insurance policy quotations
  • Dealing with existing brokers queries
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls with brokers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Customer Service: 1 year (Preferred)

9:00am – 7:00pm (1 in 3 Saturdays 9:30am – 3:00pm)

Private Car Administrator

Full Time – Permanent

Formby, The Lighthouse

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented Private Car Administrator to work within our established Formby office. This is an administration role acting as fa point of contact for our customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Servicing the Haven Line with broker to broker emphasis
  • Dealing with enquiries by email and telephone
  • Making changes to polices
  • Problem solving and dealing with difficult queries

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Experience

  • Office Administration: 1 year (Preferred)

38.6 hours per week Monday to Friday
9:00am – 5:30pm (1 in 3 Saturdays 9:30am – 12:30pm)

Data Protection Assistant

Full Time – Permanent

The Lighthouse, Formby

Competitive


The Data Protection Assistant will provide support to the Data Protection Officer across a broad range of areas.

Main Duties and Responsibilities:

  • To ensure regular monitoring and update of the GDPR Compliance Framework
  • To support the review and update of Information Retention Schedules across the business including the research of applicable legislation and source documentation
  • Assisting with the development of a schedule of work to comply with the data minimisation principle
  • To support in establishing an appropriate GDPR working group to provide ongoing support across the organisation
  • Support the DPO in implementation of a review programme to monitor operational compliance
  • Support the development of existing policy documentation and related practical guidance notes
  • Support the DPO for yearly reviews/gap analysis
  • Provide advice and assistance to departments
  • Support in the promotion of awareness of information management
  • Any other task as may be defined by the DPO to meet the operational needs of the Data Protection Department

Requirements:

  • Practical experience of the development or implementation of information management systems, process and procedure
  • The ability to apply a range of research techniques to gather relevant information
  • Offer briefings and advice following research
  • Great documentation experience
  • Project Management reporting experience
  • Basic knowledge of GDPR regulation and data protection principles
  • Knowledge of information management practices
  • Strong verbal and written communication skills
  • Drive and determination to complete work to a high standard
  • Plan, organise and manage time effectively
  • Attention to detail
  • IT literate and able to use Microsoft Office Packages
  • GDPR certification desirable

37.5 hours per week Monday to Friday
9:00am – 5:30pm

Insurance Sales Agent

Full Time – Permanent

Manchester

Salary: £22,245.00


We are currently recruiting for a talented Insurance Sales agent to work as part of our established Manchester office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to start or enhance your career.

What You Will Be Doing:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service

Skills and Experience Required:

  • Previous sales experience in a target driven role – 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven and motivated

Experience

  • Insurance Sales: 1 year (Preferred)

40 hours per week Monday to Friday
9:15am – 5:45pm 5 days a week

Desktop Support Technician

Full Time – Permanent

Liverpool City Centre

Salary: £18,000 – £23,000 DOE


Acorn Insurance are a growing and exciting organisation based in Liverpool City Centre. We are currently recruiting for a Desktop Support Technician to join our successful, friendly and customer-focused IT team.

This role offers the opportunity to join an expanding team and give the candidate access to a wide range of technologies.

What You Will Be Doing:

  • Provide deskside and remote IT support to the business user base.
  • Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA’s, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups
  • Perform daily, weekly and monthly system check processes
  • Troubleshooting and resolving network connectivity issues
  • Administering Active Directory
  • Monitor system and infrastructure availability and performance
  • Managing VOIP and digital phone systems ensuring customers have the best possible journey.
  • Assist in the maintenance and distribution of software packages, manual and automated
  • Perform actions necessary within all Security compliance processes
  • Client device builds using automated solutions and patch management
  • Monitor and manage web and email security filter rules within company guidelines
  • Manage, perform, maintain and test backups/recovery
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high quality solutions.
  • Adhering to change control best practice
  • Maintain knowledge base
  • Assist with application and product testing as required.

Essential Skills:

  • Minimum 1 year working in a support role within a managed IT service desk function
  • Active Directory
  • Windows 7,8 and 10 operating systems
  • Anti-malware solution support
  • Problem solving and troubleshooting skills
  • Understanding of security principles and endpoint solutions
  • Excellent written, communications and documentation skills
  • Communicate with all levels of staff within the business and our external 3rd partners
  • The ability to work under pressure and to tight deadlines.
  • Excellent Customer Service

Desirable Skills

  • Worked within an ITIL service management model or qualification
  • Office 365 support experience
  • Basic network knowledge
  • CompTIA or other role appropriate qualifications
  • Understanding of security, server, virtualisation and cloud solutions support
  • Exposure to legal or insurance industry with familiarity of the software and toolsets utilised

Experience

  • Desktop Support: 1 year (Preferred)

3 week rolling rota Monday to Friday between:
9:00am – 9:00pm (1 in 4 Saturdays 9:30am – 5:30pm)

Claims Handler (Days)

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00


If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then Acorn Claims is the place to either start or enhance your insurance career.
For the right candidate this is a very real opportunity to join a forward thinking, dynamic company whom recognises that our staff are our best asset.

Purpose of Role:

  • To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering using conversational management techniques
  • Undertake effective investigations to enable accurate and prompt liability decision making
  • Provide an excellent service to all stakeholders
  • Effectively manage our customers claim journey and expectations whilst maximising the utilisation of our chain of suppliers
  • Exhaust intervention opportunities in respect of Third-Party claims including injury, repair and hire by way of correct decision making and identification of fault claims, to be deleted
  • To expertly validate claims with application of indemnity and fraud knowledge
  • To work and contribute towards team performance and environment
  • Assessing indemnity, liability and mitigating ongoing losses
  • Contribute towards continuous improvement with the generation of ideas
  • Excel against customer service level expectations and taking ownership of all inbound communication
  • Persuade customers to use our own supply chain for all services available
  • Effective communication to policy holders

Critical Competencies:

  • Attention to detail
  • Strong customer service skills
  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Proficient use of initiative

Experience

  • Claims Processing: 1 year (Preferred)

Recoveries Team Leader

Full Time – Permanent

Liverpool City Centre

Salary: Up to £28,000 per annum DOE



What You Will Be Doing:

  • You will lead a team of recovery handlers tasked with securing reimbursement of both insured and uninsured losses
  • Delegate and supervise case workloads effectively to ensure that cases are worked frequently in line with SLA’s
  • Ensure that a high level of customer service is maintained and that customers are being treated fairly (TCF)
  • Offering technical support on claims related matters, including liability resolution, quantum disputes, causation disputes and litigation processes
  • Act as an escalation and referral support including maintaining a small caseload of your own
  • Ensure MI is completed and delivered in a timely manner
  • Engage with other team leaders, management and areas of the business for continuous improvement and operational projects such as IT developments, training and HR processes.
  • Handle complaints in to the business

You Will:

  • Have previous experience in a similar role
  • Have an excellent understanding of liability
  • Have sound knowledge of the subrogation process and uninsured loss recovery
  • Understand the basic principles of the litigation process
  • Be familiar with case management systems
  • Be experienced in managing telephony and productivity KPI’s
  • Be experienced in delivering MI

Key Qualities

  • Team Leaders must always be able to quickly establish confidence with both individuals and the wider business and need to engage in a controlled and professional manner
  • The ideal candidate must be able to encourage colleagues to embrace, embed and accept potential change
  • Demonstrate ability to be ordered and organised to ensure that caseloads are managed professionally and completed in a timely fashion
  • Determined, dedicated and open-minded embracing change and able to make balanced and objective decisions
  • Be able to engage and advise across the group at all levels and must be comfortable in delivering clear specific analysis and feedback.
  • A confident communicator who can explain procedures that apply in a variety of circumstances, and the thinking behind your decisions
  • Demonstrate an analytical approach to identify trends affecting the team and the work both positively and negatively
  • Demonstrate an excellent approach to complaints handling

  • Able to work as part of a team and independently
  • Able to work under to tight timescales
  • Able to pay attention to detail
  • Analytically minded
  • Able to multi-task
  • Personable
  • Confident
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Able to demonstrate proficient computer skills including Microsoft Excel, Word, Power-point and Outlook
  • Highly self-motivated
  • A pro-active thinker, able to solve problems independently as they arise

Experience

  • RTA Team Leader: 1 year (Preferred)

35 hours per week

Sales Agent – London

Full Time – Permanent

London – City Branch

Salary: £18,125.00 -£21,125.00 depending on experience plus quarterly achievable bonus


We are currently recruiting a talented Insurance Sales agent to work with our established London office. This is a role offering bespoke insurance products, you will be joining one of the UK largest providers of private and public hire taxi insurance.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have good Face to Face sales experience then Acorn is the place to either start or enhance your insurance career.

As an insurance sales agent your role will be to:

  • Provide customers with bespoke insurance quotations tailoring products to individuals needs
  • Deal with both new and existing customers
  • Convert quotes into sales by overcoming objections
  • Give expert advice on the various products that we offer
  • Always provide excellent customer service

Skills and experience required:

  • Previous sales experience in a target driven role – 2 years sales is desirable
  • Customer service experience
  • Excellent warm personable manner
  • Target driven and motivated

Experience

  • Sales: 1 year (Preferred)

37.5 hours per week
9:00am – 5:30pm Monday to Friday

Sales Agent – Taxi (Evenings)

Full Time – Permanent

The Lighthouse, Formby

Salary: £18,125.00 plus achievable monthly bonus


Skills and Experience:

  • Sales experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft Office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

Duties:

  • Providing our taxi customers with insurance quotations
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines at all times
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Sales: 1 year (Preferred)

38.6 hours per week 1pm – 9pm on a rolling rota
with 1 in 3 Saturdays 9:00am – 5:30pm

Sales Agent – Taxi (Hotline)

Full Time – Permanent

Troutbeck Office, Formby

Salary: £18,125.00 plus achievable monthly bonus


We are currently recruiting a talented taxi sales agent to work within our established Troutbeck office, Formby. This is a customer focused role acting as first point of contact for new and existing customers.

If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing our taxi customers with insurance quotations
  • Dealing with both new and existing customers
  • Converting quotes provided into sales
  • Adhering to strict FCA guidelines always
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

What We Are Looking For:

  • Administrative experience preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Punctual with an excellent attendance record
  • Friendly, hardworking and able to work as part of a team

Experience

  • Customer Service: 1 year (Preferred)

38.6 hours per week, Monday to Friday 9:00am – 5:30pm
(1 in 3 Saturdays 9:00am – 5:30pm)

Insurance Sales Manager

Full Time – Permanent

Birmingham

Salary: £37,200 OTE


Acorn Insurance are an established and growing company with excellent prospects for progression and development. We are currently recruiting a full time Insurance Sales Manager to support our Motorcade Brokerage based in Birmingham. This is an excellent opportunity for someone to enhance their career in insurance with a reputable, forward thinking employer who understand that our staff are our best asset.

This role offers a competitive salary and an attractive bonus package.

Roles and Responsibilities:

  • Experienced within the motor Insurance industry
  • Driving team to achieve/exceed department KPI’s in a consistent manner
  • Provide daily feedback on performance, conduct one to one meetings, guide and develop a busy team
  • Ensure delivery of Client KPIs within your team including: Day to day service levels, Monthly KPI’s (volume and percentages), customer experience, quality measures and compliance measures
  • Adhere to HR policies and procedures to provide a fair and consistent approach to managing staff.
  • Managing and coaching a team of Advisers
  • Achieving the attrition, absence, SLA and KPI’s
  • Conduct agreed level of quality assessments and provision of feedback to ensure quality standards are maintained

Key Skills:

  • Good telephone manner and positive attitude
  • Ambitious and self-motivated
  • People management skills
  • Excellent coaching, communication and support skills
  • Product knowledge
  • Excellent sales ability
  • High level of customer service skills
  • Must be proficient in all Microsoft programmes including excel and power point
  • Cash-handling experience preferred
  • Insurance experience necessary

Experience

  • Customer Service: 1 year (Preferred)

37.5 hours per week, Monday to Friday 9:00am – 5:30pm