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Opportunities at Acorn Insurance

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Acorn Insurance – Current Vacancies

Established in 1981, our headquarters are based in Formby, a quiet town in the North West. From this small acorn, we have grown and have recently expanded our offices to Liverpool city centre, in a historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: recruitment@acorninsure.com. Clicking the ‘Apply’ button, beneath each vacancy, will either open this email address or lead to an application page. If emailing, please remember to include the position to which you would like to apply within your email.

Project Manager

Full Time – Permenant
Liverpool City Centre/Formby, Merseyside
Competitive Salary

Acorn Insurance has been established since 1981. We are in a major period of growth and have recently acquired prestigious new premises in Liverpool City Centre to add to our portfolio of offices throughout the UK.

As a result of our growth and development, an exciting opportunity for a Project Management professional has become available.

As a Project Manager you will hold a high profile with both internal stakeholders and external stakeholders and partners.

You will be Project Managing complex and fast paced work so this opportunity would suit someone with 2-3 years Project Management ideally within the financial services or Insurance sectors. This is a really good opportunity to get into a fantastic and positive team and make your mark.

Day to day responsibilities will include creating, planning and executing projects, providing progress reports, and making daily decisions on the running of the projects and resources.

Duties and Responsibilities:

  • Project planning
  • Monitoring and reporting
  • Risk & Issue management
  • Budget tracking
  • Change management

Skills and Experience Required:

  • 2/3 years of successful Project Management experience
  • The successful management of projects within the financial services sector
  • Experience of managing large complex projects
  • Extensive experience of standard PM responsibilities
  • Experience of stakeholder management and building positive relationships with stakeholders
  • Significant experience of face to face customer interaction
  • Adhering to and supporting a governance framework
  • Hold a current Project Management certification (Prince2, PMP, Agile PM, etc)
  • Knowledge of Insurance and the financial industry would also be beneficial

Job Type: Full-time

Competitive Salary

Systems Support Analyst

Full Time – Permenant
Formby, Merseyside
Salary £20,000-25,000 DOE

Acorn Insurance has been established since 1981. Currently in an exciting period of growth, and as a result of acquiring fantastic new premises in Liverpool City Centre, we are now recruiting a Systems Support Analyst for our head office in Formby.

Our prestigious building, The Lighthouse in Formby is easily accessible by public transport links, being a 15 minute walk from Formby train station and the X2 and 47 Buses dropping off and picking up right outside our front door! We are also located directly facing a large gym which offers preferential rates and discounts for Acorn staff.

Responsibilities

  • Provide System support to the business user base.
  • Recreation of system bugs and accurate bug logging with third party system providers.
  • Work closely with the internal compliance department to ensure system documents are maintained and compliant.
  • Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
  • Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
  • Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control
  • Work closely with software house Analysis, Technical and Development teams as necessary.
  • Assist with application and product testing as required.

Essential Skills

  • Problem solving skills.
  • Excellent written, communications and consultancy skills.
  • The ability to work under pressure and to tight deadlines.
  • Excellent Customer Service
  • The ability to work under pressure

Desirable Skills

  • Exposure to legal or insurance industry.
  • Experience of analysis, design, and software house toolsets, for example:
    • Product Builder/Writing tools
    • Rating Engines and Reporting Tools.

Job Type: Full-time

Salary: £20,000.00 to £25,000.00 /year

Data Protection Officer

Full Time – Permanent
Liverpool City Centre/Formby, Merseyside
Competitive Salary

Acorn Insurance has been established since 1981. We are in a major period of growth and have recently acquired prestigious new premises in Liverpool City Centre to add to our portfolio of offices throughout the UK.

As a result of our growth and development, an exciting opportunity for a Data Protection Officer has become available.

You will be an experienced DPO with proven experience of building and maintaining relationships with staff and key stakeholders. Ideally having operated within an Insurance or financial services industry.

Duties

  • To ensure any data breaches are investigated and remedial actions taken, reporting breaches to the ICO in accordance with legal requirements
  • Review documents and records relevant to the service provision via email and the GDPR system
  • Support and promote a culture of data protection and compliance
  • Monitor customer compliance
  • Assist with monitoring and reporting on service level performance
  • Attend board meetings as and when required
  • Involvement in bids and tenders

Qualifications

  • Educated to NVQ level 3 / 4 or the ability to work at this level
  • Data protection practitioner certification
  • Appropriate specialist GDPR Qualification

Experience

  • Experience of providing data protection advice / guidance to others
  • Experience of ensuring compliance with legislative requirements
  • Experience of working in partnership with a range of internal / external stakeholders
  • Ability to communicate in an authoritative but supporting manner with experience of leadership as a specialist
  • Experience of a service or helpdesk environment

Skills and abilities

  • The ability to analyse / interpret legislative requirements and develop, implement and manage appropriate organisational practices / policies and solutions
  • Ability to provide authoritative advice and guidance to a range of stakeholders both verbally and in writing
  • Ability to explain complex issues in a straightforward and understandable manner
  • Ability to use own initiative and professional knowledge / judgement to assess and manage risk and identify and resolve complex problems
  • Ability to collate, analyse and effectively present information from a variety of sources
  • Ability to take personal responsibility for organising day to day workload
  • Ability to work independently and proactively
  • Ability to work in an organised and methodical manner
  • Ability to demonstrate discretion and to handle confidential information sensitively
  • Excellent interpersonal and communication skills
  • Commercial awareness

Knowledge

  • Comprehensive knowledge of GDPR / FOI and related legislation / provisions and practices
  • Specialist knowledge of the practical application of GDPR
  • Knowledge of a range of computer applications including Microsoft Word / Excel / PowerPoint

Field Sales Representative

Full Time – Permanent
Competitive Salary with Bonus Potential
Company vehicle, mobile phone and iPad

Acorn Insurance has been established since 1981 and are proud to be listed in the top 50 Brokers in the UK. Our business is in an exciting period of growth and as a result we have acquired prestigious new premises in Liverpool City Centre. We are currently recruiting for a Field Sales Representative to join our friendly, welcoming and highly successful Taxi team based out of our head office in Formby, Merseyside.

If you are an ambitious, motivated individual who wants very real career progression and is willing to put the work in, then Acorn is the place to either start or enhance your insurance career.

For the right candidate this is an excellent opportunity to join a forward thinking, dynamic company who recognises that our staff are our best asset.

As a Field Sales Representative, this role requires someone who is a highly motivated self-starter with previous sales experience. We are looking for a real entrepreneur, with tenacity and drive to attain the business whilst working autonomously.

The successful candidate must be able to overcome major sales obstacles to consistently meet and exceed monthly, quarterly and yearly sales targets. You must be engaging and confident as you will be working closely with senior leaders and stakeholders. The main elements of this role are to:

  • Work closely with Acorn Taxi team to identify target clients and markets and set strategy for achievement.
  • Have a consultative approach to building relationships with prospects, focusing on their needs and challenges and profiling out products as a solution
  • Have a strong knowledge of the product to be able to successfully present it to potential clients so as to overcome any technical or business objections they may have.
  • Create and develop relationships with private and public hire taxi organisations across the UK
  • Secure leads from individual private and public hire taxi drivers & follow the sales process to ensure that the expectations of the client are met to the highest of standards
  • Capture information and obtain leads on behalf of the office-based taxi sales force
  • Give expert presentations on the various products that we offer
  • Increase brand awareness and operate as the professional face of the business
  • Distribute marketing material and prospect new business
  • Compile detailed reports on opportunities in the market

This role will involve frequent, expenses paid travel throughout the UK so flexibility is essential.

In return we offer:

  • Competitive Salary
  • Bonus potential based on achievable targets
  • 20 days holiday, accruing a further service day for each year you are employed, up to 24
  • Pension Plan
  • Company Vehicle & Tools of the Trade
  • Staff incentives such as Employee of the month and an Employee benefits package
  • A fantastic culture and welcoming environment to work in
  • Constant career development with ongoing learning throughout each rolling 12 months

Skills and experience required:

  • Previous sales experience in a target driven role
  • Business Development Experience
  • Customer service experience
  • Personable, approachable with the ability to deal with stakeholders at all levels from a taxi driver on a rank to MD/CEO level
  • Flexibility to travel throughout the UK
  • Target driven, self-motivated and trustworthy
  • Full UK driving license
  • Motor Insurance sales experience is highly desirable

If you would like to join a great company to work for we would love to hear from you.

Infrastructure Engineer

Full Time – Permanent
Formby, Merseyside
Salary £18,000-£20,000

An Infrastructure Support Engineer is required for a growing and exciting specialist Insurance Broker based in Formby, Liverpool. This new role offers the opportunity to join an expanding team and give the right candidate access to a wide range of technologies.

This position calls for a self-driven, thorough person who can communicate well with all levels of staff within the company.

Main duties include:

  • Supporting over 500 users, both on site and remotely.
  • Troubleshooting and soling network issues.
  • Administrating active directory.
  • Performing server, network and storage health checks.
  • Managing VOIP and digital phone systems. Ensuring customers have the best possible journey.

Essential knowledge:

  • Windows 7, 8 & 10 operating systems: troubleshooting and setup
  • Microsoft office suite
  • Troubleshooting printer issues
  • Active Directory
  • Network troubleshooting
  • Excellent phone manner and attention to detail

Preferable knowledge:

  • Powershell
  • Group policies
  • Mitel & Horizon phone systems
  • Office 365
  • Exchange

Hours of work are 09:00am-5:30pm, Monday to Friday, with 1 in 3 Saturdays worked.

Job Type: Full-time

Salary: £18,000.00 to £20,000.00 /year

Insurance Customer Service Advisor

Full Time – Permenant
Liverpool City Centre
£15,525 – £19,525 OTE

Acorn Insurance has been established since 1981. Currently in an exciting period of growth, and as a result of acquiring fantastic new premises in Liverpool City Centre, we are now recruiting Insurance Customer Service Advisors for our new office.

If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.

  • A Salary of £15,525 rising to £16,525 after 6 months probation plus OTE of £3000 per annum bonus realistically achievable
  • 20 days holiday, accruing a further service day for each year you are employed, up to 24
  • Pension Plan
  • A comfortable, state of the art office

For the right candidate this is a very real opportunity to join a forward thinking, dynamic company who recognise that our staff are our best asset.

Duties and Responsibilities

  • Taking inbound calls from customers who have enquiries about their insurance policies
  • Making changes to policies, payments and schedules
  • Dealing with sensitive information such as bank details, credit/debit card payments and personal details following data protection principles
  • Adhering to strict FSA guidelines at all times
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

Skills and Experience

  • Customer service experience preferably within a contact centre environment
  • Calm, professional manner
  • Attention to detail
  • IT literate
  • Friendly, hard working and able to work as part of a team
  • Ability to use initiative and problem solve

If you feel you have the skills and experience to be successful in this role, we would love to hear from you!

Job Type: Full-time

Salary: £15,525.00 to £19,525.00 /year

Insurance Sales Advisors

Full Time – Permanent
Formby, Merseyside
09:00am – 05:30pm Monday to Friday (1 Saturday in 3)

Acorn Insurance has been established since 1981. We are in a major period of growth and as a result we are recruiting Taxi Insurance advisors for our Formby Head Office.
Easily accessible via public transport links – 15 minutes’ walk from Formby train station and the X2 and 47 buses drop off and pick up outside our front door!
If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.
This is an inbound role and there is no hard, pushy sales involved, our products are bespoke and highly competitive within the market.
For the right candidate this is an excellent opportunity to join a forward thinking, dynamic company who recognises that our staff are our best asset.

As an insurance sales advisor your role will be to:

  • Provide customers with insurance quotations
  • Deal with both new and existing customers
  • Convert quotes provided into sales
  • Give expert advice on the various products that we offer
  • Provide excellent customer service at all times

In return we offer:

  • A Salary of £15,525 plus a very realistic and achievable £600 per month bonus. Totalling £22,525 per annum
  • 20 days holiday, accruing a further service day for each year you are employed, up to 24
  • Educated to GCSE level or Qualified by experience
  • Paid bank holidays
  • Pension Plan
  • Staff incentives such as Employee of the month
  • A fantastic culture and welcoming environment to work in
  • Real career progression

Skills and experience required:

  • Previous sales experience in a target driven role
  • Customer service experience
  • Excellent telephone manner
  • Target driven and motivated

Hours of work are on a rota basis:

09:00am-05:30pm Monday to Friday

1 Saturday in 3 09:00am-05:30pm (time given in lieu for Saturday worked)

If you would like to join a great company to work for during this exciting period of growth we would love to hear from you.

Job Type: Full-time

Salary: £15,525.00 to £22,525.00 /year

Insurance Sales Advisors

Full Time – Permanent
Liverpool City Centre

Acorn Insurance has been established since 1981. We are in a major period of growth and have recently acquired prestigious new premises in Liverpool City Centre.
We are currently recruiting Insurance advisors to work with our established and friendly teams in the heart of the City Centre.
If you are a motivated individual who is customer focused and professional, then Acorn is the place to either start or enhance your insurance career.
There are no hard, pushy sales involved with this role, our products are bespoke and highly competitive within the market.
For the right candidate this is an excellent opportunity to join a forward thinking, dynamic company who recognises that our staff are our best asset.

As an insurance sales advisor your role will be to:

  • Provide customers with insurance quotations
  • Deal with both new and existing customers
  • Convert quotes provided into sales
  • Give expert advice on the various products that we offer
  • Provide excellent customer service at all times

In return we offer:

  • • A Salary of £15,525 plus a very realistic and achievable £600 per month bonus. Totalling £22,525 per annum
  • • 20 days holiday, accruing a further service day for each year you are employed, up to 24
  • Educated to GCSE level or Qualified by experience
  • Paid bank holidays
  • Pension Plan
  • Staff incentives such as Employee of the month
  • A fantastic culture and welcoming environment to work in
  • Real career progression

Skills and experience required:

  • Previous sales experience in a target driven role
  • Customer service experience
  • Excellent telephone manner
  • Target driven and motivated

Hours of work are on a rota basis:

Week 1 and 2 09:00am-05:30pm Monday to Friday

Week 3 12:30pm-09:00pm Monday to Friday & Saturday 09:00am-05:30pm (time given in lieu for Saturday worked)

If you would like to join a great company to work for during this exciting period of growth we would love to hear from you.

Job Type: Full-time

Salary: £15,525.00 to £22,525.00 /year