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Opportunities at Acorn Insurance

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Acorn Insurance – Current Vacancies

Established in 1982, our headquarters are based in Formby, a quiet town in the North West. From this small acorn we continue to grow, having recently expanded our offices to Liverpool city centre in an historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed. This page contains all of the current opportunities to join our continually expanding company.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. Click on the icon to the right of the job title to see full details of the position. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: talentacquisition@acorninsure.com. Clicking the ‘Apply’ button, found within each vacancy description, will either lead directly to an application page or open our email address. If emailing, please remember to include the position to which you would like to apply within your email.

Commercial Vehicle Sales Agent

Role: Insurance Sales Agent

Location: Liverpool city centre

Working hours: Monday to Saturday, 37.5 hours between 8:00 am and 7:30 pm on a three-week rolling rota, including 1 in 3 Saturdays

Salary: £21,000 – £24,500 OTE

Apply

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We are currently recruiting Sales Agents to work within our established Commercial Vehicle Sales Team. This is a sales role acting as a point of contact for new and existing customers. If you are a self-motivated individual who is eager to develop your career, is customer-focused and professional, enthusiastic and has keen attention to detail, then Acorn is the place to either start or enhances your insurance career.

What You’ll Be Doing:

  • Quoting and closing new business enquiries
  • Building and maintaining long-standing client relationships
  • Amending customer policies, payments and schedules
  • Retaining existing clients at renewal
  • Supporting customers with existing policy amendments
  • Working towards individual and team targets
  • Providing excellent rapport building skills.
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner

What We’re Looking For:

  • Clear and effective communication skills
  • Ability to assist clients of all ages and backgrounds
  • Excellent organisational skills and ability to prioritise work
  • Strong literacy & numeracy skills
  • Ability to develop relationships from scratch
  • Excellent telephone manner

About Acorn Insurance

With 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Service-related holiday entitlement capped at 32 days (including bank holidays
  • Perk Box Online & High Street vouchers and discounts
  • Fresh fruit deliveries twice a week
  • £250 bonus for every new colleague you recommend to the business
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Apply today to start or enhance your career with Acorn Insurance

Customer Service Representative – Granite Finance

Salary: £24,000 OTE

A staring salary £21,000 per annum.

After 6 Months this will increase to £21,500 upon successful completion of your probationary service.

After 12 Months this will increase to £22,500 upon successful completion of your competency framework.

After 18 Months you will have the opportunity to earn an annual bonus of up to £2000 (paid monthly) making your overall potential earnings up to £24,500 per annum.

Training and ongoing coaching and development will be provided to help you succeed in your role as we are committed to supporting you so you can reach your maximum earnings.

Working hours: Full Time;

You will be working 37.5 hours a week between 8:00am and 19.30pm on a three-week rolling rota from Monday to Friday and this will include 1 in 3 Saturdays between the hours of 9.00am and 17.30pm only.

No Sunday working.

Flexible part time positions are also available.

As a company, we really value your work life balance so all rota’s will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be required.

Role: Finance Customer Service Agent

Location: Liverpool/Hybrid. You will be based in our vibrant Liverpool City Centre office for 3 days a week and homeworking 2 days a week (providing your home environment is suitable).

Apply

What you will be doing:

As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills and will include.

Taking payments from customers who have missed their direct debit payment
Dealing with general customer queries about their monthly direct debit payments
Amending and updating customers details, including changing their direct debit payment dates and bank account details
Setting up Payment Plans and providing support for customers who may require forbearance options
Offering solutions for customers who are in financial difficulty
Sending out documentation to customers
Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately
Logging, handing and resolving complaints
Referrals to other departments where applicable
Adherence to FCA compliance procedures at all times
What we’re looking for:

A Positive “can do” attitude
Excellent communication and listening skills
The ability to demonstrate empathy and patience when dealing with all customers
Excellent attention to detail
Good problem solver
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Excellent customer service skills, incorporating a confident and pleasant telephone manner

You must have at least 6 months continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance record.

Important: please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager

Customer Service Representative - Liverpool

Role: Customer Service Representative

Location: Hybrid remote and Liverpool City Centre

Working hours: Full Time; You will be working Monday to Saturday, 37.5 hours a week between 8:00 am and 19:30pm on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of 9:00 am and 17.30pm.

No Sunday working.

Flexible part-time positions are also available.

As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan ahead. Bank Holiday working may be required

Salary: A competitive salary package of £21,000 – £24,500 OTE

-A starting salary of £21,000 per annum.

-After 6 months of successfully passing probation, you will receive an uplift of £500 taking your salary to £21,500 per annum.

-Upon passing developmental competencies, after 12 months of service you will receive a further uplift of £1000 taking your salary to £22,500 per annum.

-After 18 months of service you will be eligible for a £2000 KPI related bonus taking your total earnings to £24,500 OTE per annum.

As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan your days weeks in advance.

 [/one_half_last]

We are looking for Customer Service Agents who are passionate about delivering outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you

As a company, we really value your work-life balance so all rotas will be given 3 weeks in advance to enable you to plan your days weeks in advance.

Bank Holiday working may be required.

What you will be doing:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customer’s insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What we’re looking for:

  • A Positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast-paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous Insurance or Financial Services Industry Experience
  • Previous Customer Service Experience

About Acorn Insurance

We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customer’s unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with the fastest-growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Service-related holiday entitlement capped at 32 days (including bank holidays
  • Perk Box Online & High Street vouchers and discounts
  • Fresh fruit deliveries twice a week
  • £250 bonus for every new colleague you recommend to the business
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network includes:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fund-raising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Apply today to start or enhance your career with Acorn Insurance

First Response Unit Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: £18,125

 

What You’ll Be Doing:

  • As initial point of contact for all new claim’s reports, to effectively capture and validate all new claims, supported by accurate and prompt liability decision making
  • To instruct all appropriate suppliers required initially to progress new claims
  • To manage our customers’ claim journey and expectations on non-fault claims whilst maximising the utilisation of our chain of suppliers
  • To refer all fault opportunities to the intervention team within SLA
  • To refer all dispute cases to the 14-day team
  • Excel against customer service level expectations, ensuring effective communication of all claim decisions and progression
  • Capture accurate and complete claim data to validate new claims, ensuring thorough chronological record keeping of all activity within file claim notes
  • Proficiently investigate and assess liability by capturing key information to proactively determine the correct liability decision
  • Instruction of key service suppliers required to progress the claim
  • Allocate new claims to the correct liability workstream, non-fault or fault to maximise revenue generation or intervention opportunity
  • Proactively manage disputed cases within SLA, therein to allocate to the 14-day team for further progression

What We’re Looking For:

  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • Ability to work as a team
  • Strong customer service skills

Monday to Friday 9.00am to 5.00pm plus 1 in 4 Saturdays,
35 hours per week

Litigation Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: £25,000 to £32,000 per annum

 

Purpose of the Role:

  • To mitigate indemnity spend by reviewing incoming litigation to assess if the claim is attached to a business strategy. Apply strategic knowledge weighed against commercial decision making to either instruct lawyers, deal in house or attempt settlement
  • To understand performance of our business strategies both pre and post litigation and work with relevant in-house stakeholders and legal panel in order to improve outcomes
  • Proactively manage a portfolio of litigated cases through to settlement

Key Responsibilities:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • Key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

Critical Competencies:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Experience

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Mitigation Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: Ranging from £19,500 to £27,000

 

An exciting opportunity for a Mitigation Handler has become available to join our fast-paced Haven Claims division.

You will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by Proactively managing a portfolio of motor claims from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

What You Will Be Doing:

  • Validate all claims for indemnity and fraud
  • Accurately assess liability
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
  • Ensure indemnity spend is minimized by commercial decision making
  • Proactive diary management to monitor and progress live hire cases
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Monday to Friday 9:00am to 5:00pm,
35 hours per week

 

Motor Fleet & Courier Agent

Full Time – Permanent

Formby

Salary: £18,500 per annum, plus achievable monthly bonus

 

What You’ll Be Doing:

  • ​Providing support to clients and agents and ensuring conversion of new business
  • Servicing existing accounts and ensuring retention targets are met
  • Dealing with enquiries by e-mail, telephone and on occasions face to face
  • Carrying out any additional tasks instructed by your manager/team leader/HOD
  • Responding to enquiries from clients, agents and underwriters in a courteous and helpful manner, ensuring that all information required is obtained and communicated
  • Transaction of new business, renewals and cancellations for both fleet and courier risks
  • Driver/Criteria referrals and processing of MTA’s upon request from various brokers
  • Regular diary validation to assist with combatting potential misrepresentation
  • Referral points for Direct division queries, aimed at risks falling outside of standard criteria
  • Assisting other team members when required
  • Ensuring that the department is kept tidy and presentable always
  • Keeping the department working environment safe, always ensuring that Health & Safety procedures are adhered to and reporting any issues to your manager/team leader/HOD at the earliest opportunity
  • Reporting any act of a criminal, dangerous or deliberately negligent nature by another member of staff to your manager/team leader/HOD at the earliest opportunity
  • Behaving in a responsible manner always
  • Ensuring personal compliance with FCA regulations, as laid down and notified by the company
  • Undertaking any other duties as required by the management team, as requested

37.5 per week, with 1 in 3 Saturdays from 9:30am to 12:30pm

Pricing Analyst

Role: Pricing Analyst

Location: Formby

Working hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Competitive depending on experience

What You Will Be Doing:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

What We’re Looking For:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Taxi Renewals

Full Time – Permanent

Formby

Salary: £18,500 per annum

 

What You Will Be Doing:

  • Handling a high volume of calls from existing customers to help them renew their insurance with us
  • Managing call backs and follow up to maximise sales
  • Finding creative ways to sell products within a regulated environment
  • Invite policies against compliance
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Sell Added Value Products Compliantly
  • Ensuring existing information held is accurate
  • Demonstrating superior time management skills and meeting sales deadlines

What We’re Looking For:

  • Excellent written and verbal communication skills, including a great telephone manner
  • Demonstrable experience in a sales environment
  • High levels of self-motivation and ambition
  • Ability to adapt to changes within a fast-paced working environment
  • Target Driven

Monday to Friday a 3-week rational shift pattern,
between the hours of 8:00am and 9:00pm,
working 1 in 3 Saturdays from 9:00am to 5.30pm.

Sales Agent - Manchester

Full Time – Permanent

Manchester

Salary: £18,500 basic salary plus KPI bonus

 

We are currently looking to recruit talented Insurance Sales Agents to work within our branch network team. This is a sales role acting as a point of contact for new and existing customers. This position offers a variety of shift patterns. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What We’re Looking For:

  • Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

Monday to Saturday between 8:00am and 9:00pm on a 3 week rolling rota,
37.5 hours per week

Sales Agent - Taxi

Full Time – Permanent

Formby

Salary: Basic FTE £18,500 up to £23,500 OTE, Pro rata for part time hours, based on 37.5hrs FTE

 

What You Will Be Doing:

  • Sales experience, preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

What We’re Looking For:

  • Providing our taxi customers with insurance policy renewals
  • Dealing with large numbers of existing customers
  • Upselling additional products to customers
  • Fully adhering to FCA regulations & business processes
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Sales experience, preferably within a contact centre environment

Monday to Saturday between 8:00am to 9:00pm,
on a 3 week rolling rota,
37.5 hours per week

Senior Frontend Developer

Company Introduction

Acorn Insurance is seeking a full-time, full-stack Web Developer to join our development team.

Established in 1980, Acorn Insurance specialises in providing motor insurance to private and public hire companies such as Taxi’s and provide insurance to people who may find it difficult to get insurance elsewhere, such as those with driving convictions.

We have offices both in Liverpool City Centre and Formby as well as several other offices throughout the country.

Job Description

We are looking for an innovative developer who has at least 3 years of commercial experience developing front end systems.

You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality products are important.

Responsibilities

  • Developing new and enhancing existing user-facing features using React.js and Typescript
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high-quality code
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers
  • Working collaboratively in a multi-disciplinary team to reach a single goal

Skills

  • Strong proficiency in JavaScript and Typescript
  • Material Design patterns
  • Component driven development
  • Thorough understanding of React.js and its core principles
  • Familiarity with modern specifications when developing components
  • Experience with JSS, SCSS, Tailwind CSS, Redux, Jest, Material UI, and Storybook UI
  • Knowledge of React Native is a plus
  • Familiarity with RESTful APIs
  • Knowledge of Docker and Docker Compose
  • Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc.
  • Experience with common front-end development tools such as Yarn, Babel, Webpack, NPM, ESLint etc.
  • Ability to understand business requirements and translate them into technical requirements
  • Experience with Git

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Telematics Sales Agent (External)

Role: Sales Agent

Location: Liverpool City Centre

Working hours: Monday to Saturday, 37.5 hours per week between 9:00 am and 9:00 pm on a three-week rolling rota, including 1 in 3 Saturdays

Salary: £18,397 per annum, plus achievable monthly bonus

What You Will Be Doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem-solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

 

IT Desktop Support Technician

Role: ​IT Desktop Support Technician

Location: Liverpool City Centre

Working hours: Monday to Friday, on a 3-week rolling rota between 9:00 am and 9:00 pm working 1 in 3 Saturdays from 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Ranging from £19,000 to £25,000 per annum

What You Will Be Doing:

  • To be the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service
  • Provide deskside and remote IT support to the business user base.
  • Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA’s, meeting required
  • KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups
  • Perform daily, weekly and monthly system check processes
  • Troubleshooting and resolving network connectivity issues
  • Administering Active Directory
  • Monitor system and infrastructure availability and performance
  • Managing VOIP and digital phone systems ensuring customers have the best possible journey.
  • Assist in the maintenance and distribution of software packages, manual and automated
  • Perform actions necessary within all Security compliance processes
  • Client device builds using automated solutions and patch management
  • Monitor and manage web and email security filter rules within company guidelines
  • Manage, perform, maintain and test backups/recovery
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high-quality solutions.
  • Adhering to change control best practice
  • Maintain knowledge base
  • Assist with application and product testing as required

What We’re Looking For:

  • Minimum 1 year working in a support role within a managed IT service desk function
  • Active Directory
  • Windows 7,8 and 10 operating systems
  • Anti-malware solution support
  • Problem-solving and troubleshooting skills
  • Understanding of security principles and endpoint solutions
  • Excellent written, communications and documentation skills.
  • Communicate with all levels of staff within the business and our external 3rd partners
  • The ability to work under pressure and to tight deadlines.
  • Excellent Customer Service
  • Worked within an ITIL service management model or qualification
  • Office365 support experience
  • Basic network knowledge
  • CompTIA or other role appropriate qualifications
  • Understanding of security, server, virtualisation and cloud solutions support
  • Exposure to the legal or insurance industry with the familiarity of the software and toolsets utilised.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Mitigation Handler

Role: ​Mitigation Handler

Location: Liverpool/ Sevenoaks/ Home Based

Working hours: Monday to Saturday 9:00 am to 5:00 pm, 35 hours per week

What You Will Be Doing:

  • Validate all claims for indemnity and fraud.
  • Accurately assess liability.
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file.
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resources of specialist in-house motor engineers.
  • Ensure indemnity spending is minimized by commercial decision making.
  • Proactive diary management to monitor and progress live hire cases.
  • The accurate quantum assessment of claims is presented using the relevant tools available to assist.
  • Application of accurate reserves in line with company guidelines.

What We’re Looking For:

  • Persuasive, strong and confident communicator.
  • Ability to use own initiative to explore all options to achieve the best outcome for the business.
  • Motivated self-starter.
  • Ability to work as part of a team.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Mitigation Handler (Home based)

Role: ​Mitigation Handler

Location: Home Based

Working hours: Monday to Saturday 9:00 am to 5:00 pm, 35 hours per week

Salary: Ranging from £19,500 to £27,000

What You Will Be Doing:

  • Validate all claims for indemnity and fraud.
  • Accurately assess liability.
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file.
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resources of specialist in-house motor engineers.
  • Ensure indemnity spending is minimized by commercial decision making.
  • Proactive diary management to monitor and progress live hire cases.
  • The accurate quantum assessment of claims is presented using the relevant tools available to assist.
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator.
  • Ability to use own initiative to explore all options to achieve the best outcome for the business.
  • Motivated self-starter.
  • Ability to work as part of a team.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Sevenoaks)

Job Title: Total Loss Handler

Location: Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Working from home)

Job Title: Total Loss Handler

Location: Working from home

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Marketing Executive (Fixed Term Contract)

Role:​Marketing Executive (Fixed Term Contract)

Location: Liverpool/Remote working

Working hours: 37.5 Monday to Friday 9:00 am to 5:30 pm (6-month Fixed term contract)

Salary: £20,000 to £25,000

What You Will Be Doing:

  • ​Developing and managing Google Ads campaigns – both search and display
  • Developing and managing social media campaigns
  • Developing content in line with best practice organic optimisation
  • Website updates
  • Working with digital and creative agencies to deliver creative assets
  • Monthly reporting of website performance and all other marketing activities
  • Developing and managing email campaigns
  • Copywriting and developing customer direct communications
  • Working with stakeholders across the business
  • Working closely with and supporting other members of the Marketing Team where necessary

What We’re Looking For:

  • ​Marketing or related qualification
  • 1-2 Years Marketing experience
  • Experience in managing Google Ads campaigns is desirable
  • Knowledge across all key aspects of digital marketing
  • Experience in using tracking and analytics platforms such as Google Analytics is desirable
  • Previous use of content management systems desirable
  • Team player
  • Able to work within a budget
  • Excellent copy writing and proof-reading skills
  • Excellent attention to detail
  • Customer-oriented
  • Results-focused
  • Excellent communication and presentation skills
  • Proactive and motivated: a self-starter
  • Organised – Strong multi-tasking capabilities
  • Flexible approach to work required and working hours during peak times, a positive team spirit
  • Ability to effectively prioritise and execute tasks and meet tight deadlines

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Litigation Handler

Job Title: Litigation Handler

Location: Home Based

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: £25,000 to £32,000 per annum

What You Will Be Doing:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • The key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

What We’re Looking For:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Operations Team Leader

Role: ​Operations Team Leader

Location: ​Sevenoaks

Working hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: Ranging from £31,500 to £37,500 per annum

What you will be doing:

  • To lead a team of Operational Claims handlers to achieve first-class quality and technical claims handling
  • Maximise operational efficiencies
  • Development of team members
  • Accountability for team’s performance against set objectives
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly “one to one’s”, performance reviews, training and development, disciplinary procedures and staff welfare
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Drive a culture of continuous improvement
  • Keep abreast of relevant technical and market developments
  • Effectively communicate through engagement and collaboration with team members and the wider business
  • Assist with Ad-hoc tasks as the business needs dictate

What we’re looking for:

  • Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • Clear, focused and determined approach to problem-solving
  • Effective communicator at all levels of the business
  • Highly motivated self-starter
Sales Agent - Birmingham

Role: Insurance Sales Agent

Location: ​Birmingham

Full Time: Monday to Saturday between 8:00 am and 9:00 pm on a 3-week rolling rota, 37.5 hours per week

What you will be doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What we’re looking for:

  • ​Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Telematics Sales Agent (Internal)

Role: Sales Agent

Location: Liverpool

Working hours: Monday to Saturday, 37.5 hours per week between 9:00 am and 9:00 pm on a three-week rolling rota, including 1 in 3 Saturdays

What you will be doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem-solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What we’re looking for:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Welcome Team Agent

Role: Welcome Team Agent

Location: Liverpool City Centre

Working Hours: Monday to Friday (38.6 hours per week)

Rota: 3-week rolling rota between 9:00am and 9:00pm (1 in 3 Saturdays 9:00am to 5:30pm)

What you will be doing:

  • Ensuring all details on applications are honest and accurate
  • Performing checks on applicants’ details to confirm the accuracy
  • Updating details and advising customers of any change in the price of their premium
  • Assisting clients in providing vital information
  • Promoting bespoke packages relating to the client’s needs
  • Always providing excellent customer service

What we’re looking for:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in Microsoft office
  • Warm personable phone manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Recoveries Handler (Home Based)

Role: Claims Progression and Recovery Specialist

Location: Home Based

Working Hours: Monday to Friday 9:00am – 5:00pm, 35 hours per week

Salary: £20,000 – £24,000​per annum

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Recoveries Handler (Liverpool)

Role: Claims Progression and Recovery Specialist

Location: Liverpool City Centre

Working Hours: Monday to Friday 9:00am – 5:00pm, 35 hours per week

Salary: £20,000 – £24,000 per annum

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem-solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Recoveries Handler (Liverpool)

Role: Claims Progression and Recovery Specialist

Location: Liverpool City Centre

Working Hours: Monday to Friday 9:00 am – 5:00 pm, 35 hours per week

Salary: £20,000 – £24,000 per annum

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem-solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Commercial Insurance Fleet Manager

Role: Commercial Insurance Fleet Manager
Location: London E1
Working hours: 37.5 hours per week, Monday to Friday 9:00 am to 5:30 pm
Salary: £35,000 per annum plus bonus

What you will be doing:

  • Deliver and negotiate contract renewals that continue to bring value to the business
  • Drive open and efficient channels of communication within the business, in relation to the commercial management process.
  • To proactively identify and seek future growth opportunities and needs of the business
  • Build relationships with key contacts to fully understand customer requirements
  • Develop further relationships and revenue streams with our existing customer base as well as identify and develop new business opportunities
  • Develop strong relationships with a wide variety of customers and clients, both internally and externally
  • Submit and proactively follow up quotations to existing, new and potential customers
  • Manage both customer expectations and the relationship with the customer from lead to implementation analysis of competitor risk, market positioning and proposal/analysis of alternative commercial offerings
  • Compliance/Audit coaching and feedback
  • Validate commercial inputs into / support budget and audit processes

What we’re looking for:

  • Strong analytical and numeracy skills to support solid commercial decision making
  • Ability to present confidently and professionally to all levels including senior management team
  • Strong interpersonal skills, collaboration, stakeholder management and resilience
  • Demonstrable ownership and attention to detail
  • Effective influencing & negotiations skills
  • Good written and verbal communication skills are essential
  • High proficiency in MS Excel & PowerPoint
  • Experience in process improvement /strategic project delivery
  • Innovative thinker, able to respond quickly in a dynamic environment
  • Market / industry / regulatory knowledge
  • Proven people management and leadership
  • 3-5 years experience

About Acorn Insurance

We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customer’s unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with the fastest-growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

 

Complaints Team Leader (Internal)

Role: Team Leader
​Location: Liverpool
Working Hours: Monday to Friday, 37.5 per week between hours of 8:00 am to 9:00 pm or between hours of 9:00 am to 5:30 pm

What you will be doing:

  • Be the first point of contact for escalated complaints from your team.
  • Day to day management duties, ensuring the team are working efficiently and effectively following correct procedures and policies.
  • Track individual and team performance.
  • To lead, motivate and develop team members.
  • Regular 1-2-1s with individuals to identify areas of improvement, development, and success.
  • Undertaking complaint handler audits highlighting trends, training and development needs.
  • Ensure the team’s service levels to all customers are in line with set standards and compliant to FCA DISP rules.
  • Drive adherence to relevant SLAs within the team.
  • Work closely with the Financial Ombudsman to achieve timely and satisfactory outcomes.
  • Managing call times effectively
  • Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare.
  • Weekly/monthly reporting on team performance.
  • Perform root cause analysis.
  • Conducting staff annual performance reviews.
  • Ensuring that team members are carrying out their duties and responsibilities in accordance with instructions
  • Motivating and encouraging all members of the team
  • Ensuring lunch break times or rota are maintained
  • Great attention to detail
  • Ability to handle complaints effectively
  • Polite and professional

What we’re looking for:

  • Leadership skills to successfully drive the team forward
  • Prior complaints handling experience
  • Strong customer service skills
  • Excellent written and verbal communication skills at all levels. Flexibility in communication styles to accommodate individual colleagues & customers.
  • Attention to detail and ability to work to deadlines
  • Resilience and confidence to influence others and make decisions and come up with solutions.
  • Ability to communicate well at all levels both verbally, in writing and to large audiences
  • Efficient Problem-Solving Skills
  • Ability to positively lead, motivate and develop employees to their full potential
  • Excellent listening skills
  • Good planning and organisational skills
  • Strong numeracy and IT skills
  • Ability to deal with a high workload in a calm manner and cope well with tight deadlines
  • At least 12 months Team Leader experience

You must have at least 6 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance records.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

 

Sales Agent- Flag

Job Title: Sales Agent – Motor Insurance
Hours: 37.5 hours per week Monday to Friday 9:00 am to 5:30 pm
Location: Bracknell, Berkshire.
Salary: £22,000 per annum plus achievable bonus

What you will be doing:

  • Handling inbound customer enquiries
  • Making a high volume of outbound calls to warm leads (no cold calls)
  • Build relationships with customers & identify needs through open conversation
  • Managing client expectations based on their circumstances
  • Offering suitable products or packages
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What we’re looking for:

  • Customer-focused with a passion for helping others in a target driven role
  • Driven by success and motivated by rewards (personally and professionally)
  • Strong work ethic with a can-do attitude
  • Positive, resilient, patient and empathetic
  • Intelligent and able to think quickly in a fast-paced environment with meticulous attention to detail
  • Target driven and motivated

About Flag Insurance Brokers:

Flag Insurance Brokers Ltd is part of the Granite Group and our main lines of business are annual public and private hire insurances distributed directly to the local market. As a specialist insurance provider, we offer a range of competitive insurance policies that are tailored to our customer’s unique insurance needs. We have a team of highly experienced insurance experts to help our customers find an insurance policy that is just right!

The Granite Group has been recognised as the 25th largest insurance distribution group which really does make us a force to be reckoned with. Our group continues to go from strength to strength and we fully expect our market leading positions in our chosen markets to continue to expand over the forthcoming years. Our group ambition to become the market leader in niche Motor Insurance is within our sights and we will continue to push forward until our goal is achieved

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you feel you have the required level of experience and the ambition to drive your career in a fun and inclusive culture – please apply today!

Why Flag Insurance Brokers?

We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

 

IT Support Engineer

Job Title: IT Support Engineer
Salary: £30,000 to £34,000 dependant on experience
Location: Sevenoaks
Working Hours: Monday to Friday, 35 hours per week on a 2-week rota between 8:00 am and 5:00 pm, with 1 in 4 weekends on call remotely between 9:00 am and 5:00 pm

What you will be doing:

  • Provide deskside and remote IT support to the business user base including Triaging, prioritisation, escalation, and actioning of support requests.
  • Perform daily, weekly and monthly system check processes.
  • Manage service & security incidents to agreed processes, adhere to SLAs, meet required KPIs and fulfilling the escalation process to other Teams and IT Management.
  • Troubleshooting and resolving network connectivity issues.
  • You will be the primary SME for at least one of the technologies deployed within our infrastructure.
  • Administering Active Directory and Office 365.
  • Monitor system and infrastructure availability and performance.
  • Assist in the maintenance and distribution of software packages and operating systems, manual and automated.
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high-quality solutions.
  • Create and update technical documentation and knowledge base articles.
  • Setup and management of Android/iOS Mobile Phones via an MDM solution.
  • Own and contribute to ongoing IT Continuous Improvement Projects.

What we’re looking for:

  • Minimum of 3 Years in a support role with extensive user and system support experience.
  • Have excellent communication skills both written and verbally.
  • Excellent customer support and customer relations skills.
  • Ability to effectively self-manage time and prioritise support tickets based on the type and severity of the reported incidents.
  • Windows Server and Desktop operating systems.
  • Excellent knowledge of Active Directory.
  • Solid knowledge of Microsoft Office 365 management.
  • To be able to follow processes and adhere to procedures/policies.

Preferred but not essential

  • Jira Service Desk Software
  • Experience of ManageEngine products
  • Prior use of the VisualFiles Case Management System.
  • Administering Sophos Anti-Virus
  • Recognised certifications such as MCSA/MCSE/MCTS/MCIPT
  • Tenable / Nessus
  • ObserveIT
  • zScaler

About Acorn Insurance

We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customer’s unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest-growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Sales Agent - Taxi (Internal)

Role: Sales Agent

Location: Formby

Working Hours: Monday to Saturday between 8:00 am to 9:00 pm on a 3-week rolling rota, 37.5 hours per week

What you will be doing:

  • Providing our taxi customers with insurance policy renewals
  • Dealing with large numbers of existing customers
  • Upselling additional products to customers
  • Fully adhering to FCA regulations & business processes
  • Problem-solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

What we’re looking for:

  • Sales experience, preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Sales Agent - East London

Role: Insurance Sales Agent

Location: East London

Full Time: Monday to Saturday between 8:00 am and 9:00 pm on a 3-week rolling rota, 37.5 hours per week

Salary: £18,500 basic salary plus KPI bonus

What you will be doing:

  • Providing bespoke insurance quotations tailoring products to individual’s needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What we’re looking for:

  • Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

About Acorn Insurance:

We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customer’s unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest-growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Data Protection Officer

Full Time – Permanent

Liverpool or Home Based

Salary: Up to £60,000

 

An exciting opportunity for a Data Protection Officer has become available to join our fast-paced Compliance department.

You will provide guidance and support around data protection at all levels within the organisation; creating, maintaining and updating data protection policies and guidance as issues arise. You will lead the thinking that informs the Group’s strategy for managing privacy by design while achieving its ambition to be cutting edge in the use of data to enable opportunities. You will respond to data requests from third party organisations and will investigate any potential or actual data breaches, serving as the key contact with the ICO. Ideally having operated within an Insurance or financial services industry.

What You’ll Be Doing:

  • Own and develop the data protection strategy and framework across the Group
  • Proactively promote a positive data protection culture, leading on initiatives to improve data protection controls
  • Ensure any data breaches are investigated and remedial actions taken, reporting breaches internally as well as to the ICO when necessary in accordance with legal requirements
  • Execute a Compliance Monitoring Plan to ensure ongoing compliance, identifying any issues and ensuring remedial action is taken
  • Proactively identify business risks and issues in relation to data protection
  • Carry out and assist with DPIAs to assess and advise on controls necessary to mitigate data security risks
  • Act as the point of contact from any data protection queries
  • Act as point of contact for data subjects
  • Review documents and records relevant to the service provision
  • Support and actively promote a culture of data protection and compliance
  • Monitor compliance across the business
  • Monitor and report on the performance of the Data Protection function, as well as any data protection projects/actions/issues across the Group
  • Attend Board and Committee meetings as and when required
  • Involvement in bids and tenders, as well as ongoing due diligence in respect of all suppliers and business partners
  • Maintain knowledge of industry standards and best practice as well as regulatory and legal requirements. Monitoring and anticipating regulatory directions and the action of the ICO and other regulators
  • Provide leadership, management and direction in relation to all areas of data protection; leading and motivating the Data Protection Team

What We’re Looking For:

  • Educated to NVQ level 3 / 4 or the ability to work at this level
  • Data protection practitioner certification or appropriate specialist GDPR Qualification
  • Proactive leadership of data protection framework and strategy
  • Provide data protection advice / guidance to others
  • Experience of working in partnership with a range of internal / external stakeholders
  • Ability to communicate in an authoritative but supporting manner with experience of leadership as a specialist
  • The ability to analyse / interpret legislative requirements and develop, implement and manage appropriate organisational practices / policies and solutions
  • Provide authoritative advice and guidance to a range of stakeholders both verbally and in writing
  • Explain complex issues in a straightforward and understandable manner
  • Use own initiative and professional knowledge / judgement to assess and manage risk and identify and resolve complex problems
  • Ability to collate, analyse diligently and effectively present information from a variety of sources
  • Take personal responsibility for organising day to day workload
  • Work independently and proactively
  • Ability to demonstrate discretion and to handle confidential information sensitively
  • Excellent interpersonal and communication skills
  • Commercial awareness
  • Comprehensive knowledge of GDPR / FOI and related legislation/provisions and practices
  • Specialist knowledge of the practical application of GDPR
  • Knowledge of a range of computer applications – including Microsoft Word/ Excel/PowerPoint

Monday to Friday 9.00am to 5.30pm,
37.5 hours per week

First Response Unit Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £18,125

 

What You’ll Be Doing:

  • As initial point of contact for all new claim’s reports, to effectively capture and validate all new claims, supported by accurate and prompt liability decision making
  • To instruct all appropriate suppliers required initially to progress new claims
  • To manage our customers’ claim journey and expectations on non-fault claims whilst maximising the utilisation of our chain of suppliers
  • To refer all fault opportunities to the intervention team within SLA
  • To refer all dispute cases to the 14-day team
  • Excel against customer service level expectations, ensuring effective communication of all claim decisions and progression
  • Capture accurate and complete claim data to validate new claims, ensuring thorough chronological record keeping of all activity within file claim notes
  • Proficiently investigate and assess liability by capturing key information to proactively determine the correct liability decision
  • Instruction of key service suppliers required to progress the claim
  • Allocate new claims to the correct liability workstream, non-fault or fault to maximise revenue generation or intervention opportunity
  • Proactively manage disputed cases within SLA, therein to allocate to the 14-day team for further progression

What We’re Looking For:

  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • Ability to work as a team
  • Strong customer service skills

Monday to Friday 9.00am to 5.00pm plus 1 in 4 Saturdays,
35 hours per week

Litigation Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £25,000 to £32,000 per annum

 

Purpose of the Role:

  • To mitigate indemnity spend by reviewing incoming litigation to assess if the claim is attached to a business strategy. Apply strategic knowledge weighed against commercial decision making to either instruct lawyers, deal in house or attempt settlement
  • To understand performance of our business strategies both pre and post litigation and work with relevant in-house stakeholders and legal panel in order to improve outcomes
  • Proactively manage a portfolio of litigated cases through to settlement

Key Responsibilities:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • Key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

Critical Competencies:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Experience

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Mitigation Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: Ranging from £19,500 to £27,000

 

An exciting opportunity for a Mitigation Handler has become available to join our fast-paced Haven Claims division.

You will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by Proactively managing a portfolio of motor claims from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

What You Will Be Doing:

  • Validate all claims for indemnity and fraud
  • Accurately assess liability
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
  • Ensure indemnity spend is minimized by commercial decision making
  • Proactive diary management to monitor and progress live hire cases
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Operations Team Leader - Liverpool

Full Time – Permanent

Liverpool

Salary: Ranging from £31,500 to £37,500 per annum

 

What You Will Be Doing:

  • To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
  • Maximise operational efficiencies
  • Development of team members
  • Accountability for team’s performance against set objectives
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Drive a culture of continuous improvement
  • Keep abreast of relevant technical and market developments
  • Effectively communicate through engagement and collaboration with team members and the wider business
  • Assist with Ad-hoc tasks as the business needs dictate

What We’re Looking For:

  • Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • Clear, focused and determined approach to problem solving
  • Effective communicator at all levels of the business
  • Highly motivated self-starter

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Pricing Analyst

Role: Pricing Analyst

Location: London

Working hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Competitive depending on experience

What You Will Be Doing:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

What We’re Looking For:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

 

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

 

Property Damage Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £18,125 per annum

 

Purpose of Role:

  • To effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement
  • Ensure indemnity spend is minimized by commercial decision making

Key Responsibilities:

  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

Critical Competencies:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Renewals Agent

Full Time – Permanent

Liverpool

Salary: Basic salary £18,397 with earning potential up to £23,272 OTE per annum

 

What You Will Be Doing:

  • Ensure that existing customers policies are invited 21 days prior to the policy expiry
  • Engage with customers to ensure the renewal offer meets the customer’s needs
  • Respond to customer queries compliantly and to a high customer service standard
  • Review an allocated renewal invite list
  • Invite policies compliantly
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Handle inbound and outbound calls
  • Renew motor policies compliantly
  • Auto renew motor policies compliantly
  • Sell added value products compliantly
  • Respond to customer renewal queries in a polite & professional manner

What We’re Looking For:

  • Excellent IT and data entry skills
  • Good standard of numeracy and literacy
  • Ability to communicate well
  • Great attention to detail
  • Excellent administration skills
  • Previous sales or customer service experience
  • Excellent customer service skills, incorporating a confident and pleasant phone manner
  • Good organisational skills and ability to prioritise own workload effectively
  • Target driven
  • Proficient computer skills including Microsoft Excel, Word and Outlook
  • Highly self-motivated
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing
  • Polite and professional
  • Work to targets/KPI
  • Team Player

Monday to Friday, on a 3-week rolling rota between 9:00am and 9:00pm,
working 1 in 3 Saturdays from 9:00am to 5:30pm,
37.5 hours per week

SQL Developer

Full Time – Permanent

Liverpool / Formby / Working from Home

Salary: TBD

 

We are seeking an SQL developer to work with our growing agile product development team.

We are currently on a cultural and tech transformation journey utilizing cloud based elastic solutions and are looking for an all round SQL developer with some DB administration experience.

What You’ll Be Doing:

  • ​Involved in agile development practices
  • Supporting the BAU and Development teams
  • Writing SQL CTE queries, procedures, functions, views, triggers
  • Working with complex database schemas with high transaction volumes
  • Migrating to cloud environments
  • Supporting production as well as development systems
  • Paired programming, as required
  • Supporting the Head of Dev and Data Admin in all aspects of Db administration
  • Optimizing enterprise level database systems
  • Implementing data security and redundancy solutions
  • Working with DevOps and Infrastructure engineers

What We’re Looking For:

  • 5+ years’ experience with SQL development
  • Strong Microsoft SQL Server optimal programming techniques
  • Evidence of discipline and diligence
  • Excellent understanding of DRI and database design best practice
  • Experience with transactional and reporting database systems
  • Strong experience in SSIS / SSRS / Power BI
  • Experience with Data Warehouse including development and implement ETL routines according to the Data Warehouse design and architecture
  • Experience of Azure SQL Database / Data factory / Synapse
  • Implementation of database performance optimization techniques
  • Implementation of locking / anti-blocking strategies
  • Experience of replication / log shipping / backup Implementations

Monday to Friday 9:00am to 5:30pm (37.5 hours per week) – flexibility will be required due to the nature of the role

Welcome Team Agent - Commercial Vehicle

Location: Liverpool City Centre

Working hours: Monday to Friday (37.5 hours per week)

Rota: 7.5 hours shifts on a 3-week rotational shift pattern between the hours of 9:00am and 9:00pm, working 1 in 3 Saturdays between the hours of 9:00am and 5.30pm

Salary: £18,500 per annum, plus a competitive bonus

 

We are currently recruiting for Welcome Team Agents to work within our established Commercial Vehicle Welcome Team. This is a validations role acting as a point of contact for new customers who have purchased a commercial vehicle policy and need to confirm their details. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and has keen attention to detail, then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Handling inbound customers enquiries
  • Contacting customers who have purchased online to confirm details
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Sales experience in a target driven role, ideally in an FCA regulated environment
  • Ability to deliver exceptional customer service
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
Motor Desktop Engineer

Role: Desktop Motor Engineer ​

Location: Home Based with visits to the office

Working hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week.

Salary: Ranging from £29,000 to £37,000

What You Will Be Doing:

  • Obtaining high quality value for money repairs that do not adversely affect the safety of the vehicle
  • Producing prompt and accurate reports, estimates and authorisation of repairs, together with valuation of vehicles
  • Accurate categorisation and timely disposal of salvage in accordance with the ABI guidelines
  • Developing and maintaining effective relationships with claims handlers, repairers and intermediaries to ensure the best outcome for the business and customer
  • Monitoring repair work and activities of repairers so to ensure that the average repair cost falls within the motor engineers’ territory minimum number of substandard repair referrals

What We’re Looking For:

  • Thorough knowledge of the details of the methods of motor vehicle accident repair
  • Experience in estimating and negotiation
  • VDA ATA AQP Accreditation
  • Thorough knowledge of Computerised Estimation Systems (Audatex and Glassmatix)
  • Thorough knowledge of Thatcham Escribe

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Liverpool)

Job Title: Total Loss Handler

Location: Liverpool

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Internal)

Job Title: Total Loss Handler

Location: Liverpool/Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

You must have at least 12 months of continuous employment within Acorn Insurance/Granite, however, no previous supervisory or management experience is required. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Complaint Handler (Liverpool)

Job Title: Complaint Handler

Reports to: Operations

Business Division: Claims

Location: Liverpool

Salary: Ranging from £20,000 to £25,000

Working Hours: Monday to Friday, 9:00 am – 5:00 pm

What You Will Be Doing:

  • To achieve a prompt and fair resolution of non-reportable and reportable motor claim complaints, adhering to company guidelines, the principles of TCF and external regulation
  • To manage and resolve all complaints requiring Financial Ombudsman Service escalation
  • To identify root causes of complaints and provide feedback to the business to ensure that the customer journey is continually improved
  • To ensure that complaint related compensation is minimised with the application of early and effective decision making, problem-solving and commercial considerations

What We’re Looking For:

  • Excellent customer service and negotiation skills
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Commercial and regulatory awareness
  • Motivated self-starter
  • Ability to work as part of a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Marketing Executive (Fixed Term Contract, Internal)

Role:​Marketing Executive (Fixed Term Contract, Internal)

Location: Liverpool/Remote working

Working hours: 37.5 Monday to Friday 9:00 am to 5:30 pm (6-month Fixed term contract)

Salary: £20,000 to £25,000

What You Will Be Doing:

  • ​Developing and managing Google Ads campaigns – both search and display
  • Developing and managing social media campaigns
  • Developing content in line with best practice organic optimisation
  • Website updates
  • Working with digital and creative agencies to deliver creative assets
  • Monthly reporting of website performance and all other marketing activities
  • Developing and managing email campaigns
  • Copywriting and developing customer direct communications
  • Working with stakeholders across the business
  • Working closely with and supporting other members of the Marketing Team where necessary

What We’re Looking For:

  • ​Marketing or related qualification
  • 1-2 Years Marketing experience
  • Experience in managing Google Ads campaigns is desirable
  • Knowledge across all key aspects of digital marketing
  • Experience in using tracking and analytics platforms such as Google Analytics is desirable
  • Previous use of content management systems desirable
  • Team player
  • Able to work within a budget
  • Excellent copy writing and proof-reading skills
  • Excellent attention to detail
  • Customer-oriented
  • Results-focused
  • Excellent communication and presentation skills
  • Proactive and motivated: a self-starter
  • Organised – Strong multi-tasking capabilities
  • Flexible approach to work required and working hours during peak times, a positive team spirit
  • Ability to effectively prioritise and execute tasks and meet tight deadlines

When you apply, you will be asked to provide your Employee ID number. This can be found on People HR. You will need to go to the ‘Me’ tab, then select the ‘Personal’ section. You can then find your Employee ID number near the bottom of the page. Please also upload a current CV and cover letter when prompted.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Customer Service Representative - Taxi Team (Internal)

Role: Customer Service Representative

Location: Home and office-based roles available

Working Hours: Monday to Saturday between 8:00 am to 9:00 pm on a 3-week rolling rota, 37.5 hours per week

What You Will Be Doing:

  • Responding to Taxi and Commercial Customer queries about their insurance policies via phone, email and webchat
  • Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Investigate and resolve customer complaints

What We’re Looking For:

  • ​A real positive “can do” attitude
  • A genuine desire to ensure a good customer outcome
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast-paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

​Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Property Damage Handler

Role: Property Damage Handler

Location: Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: £18,125 per annum

What you will be doing:

  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • The accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Adherence to best practices and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What we’re looking for:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Sales Agent - Private Car Team

Role: Sales Agent

Location: Liverpool City Centre

Working hours: Monday to Friday 9:00 am to 5:30 pm working 1 in 3 Saturdays until 5:30 pm, 37.5 hours per week

​Salary: Basic salary £18,397 with earning potential up to £23,272 OTE per annum

What you will be doing:

  • Quoting/selling car insurance to new and existing customers, whilst providing great customer service
  • As a sales agent, you will introduce customers to our complimentary optional products
  • Handling sensitive information and following data protection principles
  • Adhering to FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Showing excellent Customer Service finding solutions to meet customer needs
  • Working as part of a team towards individual and team targets
  • Associated administration duties as required

What we’re looking for:

  • Sales experience in a target driven role
  • Experience of working within a regulated industry is advantageous but not essential
  • Ability to deliver exceptional customer service
  • Able to understand bespoke systems
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven, motivated and ambitious individuals

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Refer a Friend Scheme

Congratulations!

Our Colleague and your friend have personally recommended you to apply to our referral scheme.

Welcome to The Granite Group, we truly believe that our employees are the heart of who we are. We live our company values to deliver the best possible service to our customers. At The Granite Group, we recognise the importance of integrity and career development for both our employees and our company.

We greatly value personal recommendations of top talent into the business and we acknowledge that this can help to steer the business to its continuous success.

Our Refer a Friend Scheme offers our employees the opportunity to proudly represent The Granite Group and personally recommend top talent into the business.

About Acorn Insurance

We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Complaint Handler (Sevenoaks)

Job Title: Complaint Handler

Reports to: Operations

Business Division: Claims

Location: Sevenoaks

Working Hours: Monday to Friday, 9am – 5pm

Closing Date: 21/01/2022

What you will be doing:

  • Conduct prompt and thorough complaint investigations, collating all available evidence to arrive at a fair and reasonable assessment of the matter under consideration
  • Capture and record key data ensuring its integrity throughout the lifecycle of the complaint
  • Excel against customer service level expectations and take ownership of all related communication
  • Ensure effective discussion and communication to all complainants regarding progression and decisions
  • Accurate assessment and mitigation of complaint financial exposure
  • Maintain effective portfolio and diary management to minimise complaint lifecycle and adhere to strict regulatory timelines
  • Analyse and deliver feedback on complaint handling to promote continuous improvement within the business

What we’re looking for:

  • Excellent customer service and negotiation skills
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Commercial and regulatory awareness
  • Motivated self-starter
  • Ability to work as part of a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Recoveries Handler (Sevenoaks)

Role: Claims Progression and Recovery Specialist

Location: Sevenoaks

Working Hours: Monday to Friday 9:00am – 5:00pm, 35 hours per week

Salary: £20,000 – £24,000​per annum

Closing Date: 21/01/2022

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

IT Infrastructure Engineer (Internal)

Role: IT Infrastructure Engineer

Reports to: Assistant IT Manager

Business Division: Information Technology

Location: Sevenoaks

Working Hours: Monday to Friday on a shift rota covering business hours; 8:00am to 5:00pm

On Call from home 1 in 4 Weekends; 9:00am to 5:00pm

What you will be doing:

  • You will be primary SME for at least one of the technologies within our infrastructure
  • Excellent communicator able to clearly understand, solve and educate the teams in all technical issues related to your specialisms; have a broad knowledge of infrastructure technologies and best practices
  • Provide deskside and remote IT support to the business user base including Triaging, prioritisation, and actioning of support requests
  • Work with the IT Management Team, Acorn Infrastructure Team and External technical resources by providing technical expertise to support the design of end to end, secure and scalable performant Infrastructure solutions
  • Participate in the deployment and implementation of the infrastructure technologies
  • Perform technical evaluation of products within the infrastructure domain
  • Participate in the technical design of best of breed solutions, exploiting industry best practice
  • Work closely with the IT Management Team and peers to deliver cost-effective solutions in line with the IT strategy & roadmap whilst implementing appropriate control mechanisms
  • Contribute to capacity planning exercises across infrastructure platforms using load testing plans/tools
  • Be continually aware of enhancements available within the current infrastructure solutions as well as any shifts in technology and enhancements that would benefit the business and be able to converse with the wider teams
  • Review vulnerability scan and penetration test results and perform remediation actions
  • Keep abreast of known and emerging security risks and tools
  • Work with a security function, including the Data Protection Officer to ensure policies are maintained and audited, including but not limited to; PCI/DSS, GDPR and other standards are adhered to

What we’re looking for:

  • Minimum 2 years experience in a similar role in similar-sized organisation or an opportunity for an experienced 2nd line support engineer to step into an Infrastructure focused role
  • Previous involvement in the implementation of infrastructure solutions
  • Ability to effectively self-manage time and prioritise support tickets based on type and severity of the reported incident
  • Be a “Team Player” and be willing to take on other tasks within the IT department when required
  • Demonstrate the experience and maturity to be capable of working under minimum supervision to meet the required objectives and deadlines.
  • Experience of working on multi-tier, high volume, transactional system platforms and an understanding of the challenges and management
  • Experience in creating and maintaining technical solution documents
  • The proactive and logical approach to fault identification, troubleshooting and problem solving
  • Ability to articulate IT issues to non-IT people

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Salvage Administrator (Sevenoaks)

Role: Salvage Administrator

Location: Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Closing Date: 21/01/2022

What you will be doing:

  • Provide quality customer service to customers and manage customer expectations
  • Taking ownership of all salvage lots by managing own workload
  • Prompt attention to problem clearances
  • Accurate adherence to the safeguarding program
  • Attention to detail on all work done around the salvage element of the claim
  • As a salvage administrator, you will ensure thorough chronological record keeping of all activity within file claim notes
  • Manage effective communication and relationship building regarding salvage decisions and progression whilst minimising storage charges.
  • Maintain and manage effective diary management to maximise salvage disposal times
  • Ability to provide an expert approach to problem-solving
  • Be proficient in the use and application of Visualfiles and other inelegance systems
  • The Salvage Administrator will endorse and drive the company values and behaviours

What we’re looking for:

  • Attention to detail
  • Strong ability to problem solve
  • Motivated self-starter
  • Confident and persuasive communicator with strong relationship building skills
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Experience working in a Claims environment

You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance records.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Sales Agent - Private Car (Internal)

Role: Sales Agent

Department: Private Car

Location: Mersey Chambers

Working Hours: Monday to Friday from 9:00 am to 5:30 pm plus 1 in 3 Saturdays from 9:00 am to 5:30 pm, 37.5 hours per week

Closing Date: 21/01/2022

What you will be doing:

  • Quoting/selling car insurance to new and existing customers
  • Introducing customers to our complimentary optional products
  • Handling sensitive information and following data protection principles
  • Adhering to FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Finding solutions to meet customer needs
  • Working as part of a team towards individual and team targets
  • Associated administration duties as required

What we’re looking for:

  • Sales experience in a target driven role
  • Experience of working within a regulated industry is advantageous but not essential
  • Ability to deliver exceptional customer service
  • Able to understand bespoke systems
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven, motivated and ambitious individuals

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Systems Support Analyst (Internal)

Role: System Support Analyst

Department: Support

Location: Liverpool (Hanover street) with travel to all Liverpool office locations

Working Hours: Monday to Friday from 9:00 am to 5:30 pm plus 1 in 4 Saturdays from 9:00 am to 5:30 pm, 37.5 hours per week

What you will be doing:

  • Provide System support to the business user base.
  • Recreation of system bugs and accurate bug logging with third-party system providers.
  • Work closely with the internal compliance department to ensure system documents are maintained and compliant.
  • Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
  • Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high-quality solutions.
  • Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control
  • Work closely with software house Analysis, Technical and Development teams as necessary.
    Assist with application and product testing as required.

What we’re looking for:

  • Problem-solving skills.
  • Excellent written, communications and consultancy skills.
  • The ability to work under pressure and to tight deadlines.
  • Excellent Customer Service
  • Exposure to legal or insurance industry.
  • Experience in analysis, design, and software house toolsets, for example, Product Builder/Writing tools, Rating Engines and Reporting tools.
  • IT Qualifications are preferred

You must have at least 6 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Systems Support Analyst

Role: System Support Analyst

Department: Support

Location: Liverpool

Salary: £19,000 – £24,000 depending on experience

Working Hours: Monday to Friday from 9:00 am to 5:30 pm plus 1 in 4 Saturdays from 9:00 am to 5:30 pm, 37.5 hours per week

What you will be doing:

  • Provide System support to the business user base.
  • Recreation of system bugs and accurate bug logging with third-party system providers.
  • Work closely with the internal compliance department to ensure system documents are maintained and compliant.
  • Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
  • Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high-quality solutions.
  • Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control
  • Work closely with software house Analysis, Technical and Development teams as necessary.
  • Assist with application and product testing as required.

What we’re looking for:

  • Problem-solving skills.
  • Excellent written, communications and consultancy skills.
  • The ability to work under pressure and to tight deadlines.
  • Excellent Customer Service
  • Exposure to legal or insurance industry.
  • Experience in analysis, design, and software house toolsets, for example, Product Builder/Writing tools, Rating Engines and Reporting tools.
  • IT Qualifications are preferred

Why Acorn Insurance?

Acorn wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

​If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Control Team - Team Leader (Internal)

Role: Control Team – Team Leader

Location: Liverpool (Initially working from home)

Working Hours: Monday to Friday 9:00 am to 5:30 pm (37.5 hours per week)

What you will be doing:

  • Set, monitor and manage KPIs
  • Regular reporting to Head of Financial Operations, working closely to ensure the resource is effectively utilised and forecasted
  • Manage the escalation and resolution of any issues to senior management in a timely manner with supporting information and
  • preventative measures implemented to prevent any future reoccurrences
  • Prioritisation of team workload to meet demand during busy periods
  • Manage direct-report staff, to effectively train, evaluate and support them
  • Perform regular 1-2-1 sessions and appraisals with team members providing feedback and performance management where required

What we’re looking for:

  • ​Experience in leading a team with workflow management and people management skills in a finance environment
  • Works with fellow team members to ensure a stable and friendly team spirit and professional office environment
  • Flexible and responds well to new challenges
  • A strong desire to solve issues at root cause with a can-do attitude
  • Willing to own the problem and the solution
  • Able to work under pressure
  • Proficient in Microsoft packages with excellent knowledge of Excel

You must have at least 6 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

​Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

​If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Finance Operations Accounts Assistant (Internal)

Role: Finance Operations Accounts Assistance

Department: Finance

Location: Working from home initially

Working Hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

What you will be doing:

  • Providing daily support for the group-wide finance function

What we’re looking for:

  • Self-motivated with a “can do” attitude
  • Ambitious and keen to develop their career
  • Up for a challenge
  • Team player

What is on offer:

  • Competitive salary
  • Support to achieve professional qualifications (AAT, ACCA, CIMA)
  • Clear / Structured career progression
  • Part of a fast-growing team with excellent development opportunities

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Finance Operations Accounts Assistant (Internal)

Role: MI Operations Analyst

Location: Liverpool Offices with temporary working from home

Working Hours: Monday to Friday (9.00 am – 5.30 pm), 37.5 hours per week

What you will be doing:

  • Monitor business performance and report on any potential risks or opportunities identified
  • Design and Produce regular reporting and analysis to help management to better understand the type and quality of the business being written
  • Responsible for the accuracy and quality of data and analysis
  • Regularly evaluate existing reports and find improvements
  • Seek to develop new methods of analysing and communicating whilst ensuring the quality of output is maintained
  • Provide ad hoc MI as required in a timely manner

What we’re looking for:

  • Experience with data manipulation and analysis in SQL, Power BI etc.
  • Solid understanding of Contact Centre operations
  • Intermediate to advanced Excel experience (i.e. Formulas, Pivot Tables, Macros, VLOOKUP, etc.)​
  • Have the ability to work independently but can seek guidance when needed to
  • Be tenacious in their drive to deliver insight with an ability to communicate concepts to various stakeholders
  • Enjoy solving problems with the ability to propose creative and structured solutions
  • Have meticulous attention to detail with a love for data
  • Have a desire to challenge the status quo and offer new solutions in a proactive manner
  • Be comfortable managing and coordinating changing priorities and be capable of multi-tasking

 

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Operations Team Leader (Sevenoaks)

Role: ​Operations Team Leader

Location: ​Sevenoaks

Working hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: Ranging from £31,500 to £37,500 per annum

What you will be doing:

  • To lead a team of Operational Claims handlers to achieve first-class quality and technical claims handling
  • Maximise operational efficiencies
  • Development of team members
  • Accountability for team’s performance against set objectives
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Drive a culture of continuous improvement
  • Keep abreast of relevant technical and market developments
  • Effectively communicate through engagement and collaboration with team members and the wider business
  • Assist with Ad-hoc tasks as the business needs dictate

What we’re looking for:

  • Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • Clear, focused and determined approach to problem-solving
  • Effective communicator at all levels of the business
  • Highly motivated self-starter

About Acorn Insurance

We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customer’s unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with the fastest-growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Renewals Agent (Internal)

Role: ​Renewals Agent

Location: Liverpool

Working hours: Monday to Friday, on a 3-week rolling rota between 9:00 am and 9:00 pm working 1 in 3 Saturdays from 9:00 am to 5:30 pm, 37.5 hours per week

What you will be doing:

  • Ensure that existing customers policies are invited 21 days prior to the policy expiry
  • Engage with customers to ensure the renewal offer meets the customer’s needs
  • Respond to customer queries compliantly and to a high customer service standard
  • Review an allocated renewal invite list
  • Invite policies compliantly
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Handle inbound and outbound calls
  • Renew motor policies compliantly
  • Auto-renew motor policies compliantly
  • Sell added value products compliantly
  • Respond to customer renewal queries in a polite & professional manner

What we’re looking for:

  • Excellent IT and data entry skills
  • Good standard of numeracy and literacy
  • Ability to communicate well
  • Great attention to detail
  • Excellent administration skills
  • Previous sales or customer service experience
  • Excellent customer service skills, incorporating a confident and pleasant phone manner
  • Good organisational skills and ability to prioritise own workload effectively
  • Target driven
  • Proficient computer skills including Microsoft Excel, Word and Outlook
  • Highly self-motivated
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing
  • Polite and professional
  • Work to targets/KPI
  • Team Player

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Talent Acquisition Administrator

Job Title: Recruitment Administrator

Location: Liverpool

Salary: £18,000 – £20,000 based on experience

Working Hours: 37.5 hours per week, Monday to Friday between 9:00 am – 5:30 pm

* This is a 6-month fixed term contract.

What you will be doing:

  • Providing excellent customer service with candidates and hiring managers
  • Support the team by posting vacancies, scheduling interviews and testing
  • Answer candidate questions
  • Create and issue an offer of employment letters
  • Ensure all pre-employment checks are completed
  • Provide an excellent candidate experience.
  • Review CVs and shortlist candidates for review
  • Moving candidates through the designated candidate management system/ATS ensuring swift deployment of resourced employees to vacancies
  • Coordinating the candidate pipeline through the post-interview processes, ensuring candidate engagement throughout

What we’re looking for:

  • Excellent verbal, written and interpersonal skills
  • Strong attention to detail and ability to work accurately and independently
  • Working knowledge of Outlook, Word, and Excel
  • Comfortable with manipulating reports and working with formulas
  • Excellent time management and organisational skills
  • Confidence and ability to develop and maintain professional relationships at all levels within the organisation, as well as with external contacts
  • Ability to manage conflicting priorities, exercising responsible judgement when appropriate
  • Excellent interpersonal skills with an ability to interact with people at all levels

About Acorn Insurance

We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customer’s unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with the fastest-growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn wants to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Household Insurance Manager (Internal)

Role: Household Insurance Manager

Location: Liverpool City Centre

Working Hours: Monday to Friday, 37.5 hours per week on a 3-week rolling rota between 8:00 am and 9:00 pm (working 1 in 3 Saturdays)

What you will be doing:

  • Coaching and developing the Household Sales Team to deliver a consistently positive customer experience
  • Ensure to meet and exceed departmental key performance indicators and defined targets. You will deliver continuous improvements in performance and productivity
  • Assist in supporting with the development of the household insurance department, implement solutions to improve operational performance. Further resulting in an excellent customer and business outcome
  • Collaborate with and support the Team Leader in identifying, implementing, and monitoring key strategies to enhance the department’s performance
  • Engage with the Department to improve strategies that will enhance processes and embrace digital technology
  • Proactively analysing MI Data to identify gaps in process and service delivery
  • Accept accountability of the department’s operational performance against set objectives along with ensuring measures are in place to track performance
  • Embed a culture of quality. Ensuring best practices are documented, agreed upon, and signed off. Make sure control measures are in place, so the best practice is adhered to across the department
  • Oversee training and development requirements for all staff members within the Household department. Ensuring appropriate measures are in place to manage staff performance appropriately
  • Manage sickness absence by ensuring team members follow correct reporting procedures, updating absence on internal systems and completing return to work meetings
  • Monitor, review and address any under-performance identified. Assist with any staff disciplinary action or grievance as required

What we’re looking for:

  • Ability to communicate clearly and effectively to the team and present information in ways that promote understanding
  • Comfortable in collaborating, challenging, and streamlining processes and procedures to deliver the best outcome for our customers.
  • Effective in utilising interpersonal and influencing skills where appropriate
  • A dynamic, positive, and enthusiastic attitude with the ability to think laterally and act through the reasoned decision making
  • Experience liaising and reporting to a Senior Management team and contributing key deliverables with SLAs achieved
  • Previous participation in supporting a target operating model transformation to deliver operational efficiencies and improvements
  • Household experience would be advantageous
  • Good written and verbal communication skills are essential

You must have at least 6 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

When you apply, you will be asked to provide your Employee ID number. This can be found on People HR. You will need to go to the ‘Me’ tab, then select the ‘Personal’ section. You can then find your Employee ID number near the bottom of the page. Please also upload a current CV and cover letter when prompted.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.