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Home » Complaints Publication Report

Complaints Publication Report

 

Firm Name: Acorn Insurance & Financial Services Ltd
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2019 to 31 December 2019

View brands / trading names covered by this report on our FCA register entry

 Number of complaints opened by volume of business      
Product / service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Insurance and pure protection4.17 per 1000 policies in force2.83 per 1000 policies sold73469916%84%34%General admin / customer service
Credit related7871%