Complaints Publication Report
Complaints Publication Report
Firm Name: Acorn Insurance & Financial Services Ltd
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2023 – 31 December 2023
View brands / trading names covered by this report on our FCA register entry
| Number of complaints opened by volume of business | ||||||||
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 1.55 per 1000 policies in force | 1.68 per 1000 policies sold | 574 | 575 | 17% | 80% | 53% | General Admin/ Customer Service |
| Credit related | – | – | 32 | 34 | – | – | 79% | – |