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Home » Complaints Publication Report

Complaints Publication Report


Firm Name: Acorn Insurance & Financial Services Ltd
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st July 2020 to 31st December 2020

View brands / trading names covered by this report on our FCA register entry

 Number of complaints opened by volume of business      
Product / service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints opened
Insurance and pure protection2.73 per 1000 policies in force2.22 per 1000 policies sold77970944%56%54%Other general admin/customer  service
Credit related1089780%