Acorn Insurance

Contact Us

We would love to hear from you!

Existing Customer

Our UK-based customer service team are on hand to help you with changes to your Insurance Policy – please select from the options below. If you would like to speak to our team, please call our main contact number or visit us via Webchat.

Car Insurance

If you have a question or need to make a change to your existing policy, or your new to Acorn and looking to save money on your car insurance, we make it as simple as possible.

Ask Us a Question
If you need to ask us a question, simply use our webchat facility, which is the quickest and easiest way to contact us.

Opening Hours:

  • Monday – Friday: 09:00 to 17:30
  • Saturday: 09:00 to 17:00


24 Hour Claim Line: 0173 2747 100

Taxi Insurance

If you have a question or need to make a change to your existing policy, or your new to Acorn and looking to save money on your taxi insurance, we make it as simple as possible.

Ask Us a Question
If you need to ask us a question, simply use our webchat facility, which is the quickest and easiest way to contact us.

Opening Hours:

  • Monday- Friday: 09:00 to 17:30
  • Saturday: 09:00 to 12:30


24 Hour Claim Line: 0173 2747 100

Home Insurance

If you have a question or need to make a change to your existing policy, or your new to Acorn and looking to save money on your home insurance, we make it as simple as possible.

Ask Us a Question
If you need to ask us a question, simply use our webchat facility, which is the quickest and easiest way to contact us.

Opening Hours:

  • Monday- Friday: 09:00 to 17:30


Home Emergency: 0330 331 0748

Standard Claims: 0330 331 0747

Motor Trade Insurance

If you have a question or need to make a change to your existing policy, or your new to Acorn and looking to save money on your motor trade insurance, we make it as simple as possible. 

Ask Us a Question
If you need to ask us a question, simply use our webchat facility, which is the quickest and easiest way to contact us.

Opening Hours:

  • Monday- Friday: 09:00 to 17:30


24 Hour Claim Line: 0330 107 0544

Van Insurance

If you have a question or need to make a change to your existing policy, or your new to Acorn and looking to save money on your van insurance, we make it as simple as possible.

Ask Us a Question
If you need to ask us a question, simply use our webchat facility, which is the quickest and easiest way to contact us.

Opening Hours:

  • Monday – Friday: 09:00 to 17:30
  • Saturday: 09:00 to 17:00


24 Hour Claim Line: 01732747100

Head Office

Our head office is based in Formby, just outside of Liverpool.

Sometimes our customers prefer to write to us directly, so please feel free to do so. We aim to respond as soon as possible to any customer concerns and enquiries, so that we can make sure that our customers are 100% satisfied.

Write to us:

Acorn Insurance Services Limited,
The Lighthouse, 98 Liverpool Road,
Formby, Liverpool, Merseyside,
L37 6BS

Need to Make a Complaint?

We aim to make all of our customers happy, so please contact us directly if you have a complaint or concern regarding our business or services. We welcome your feedback so that we can strive put things right.

It is our intention to provide a high level of service at all times. However, we do recognise that things can go wrong occasionally. If this does occur, we are committed to resolving matters promptly and fairly. If you wish to register a complaint, please contact us first and we will try to put things right immediately. In all cases please quote your policy number or any other reference we have given you.

Click here to view our complaints process.

View our Complaints Publication Report here.