A Taxi Hero could be a driver who has:

• Gone above and beyond for a passenger
• Supported a local cause, charity or community group
• Shown outstanding care, professionalism or dedication
• Made people feel safe, supported and looked after

If their actions made a difference, they could be crowned Britain’s Taxi Hero.

1. THE PROMOTER

The promoter is Acorn Insurance and Financial Services at the Lighthouse,
98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS.

2. THE COMPETITION

2.1 The title of the competition is the Acorn Taxi Hero Awards.

2.2 The Acorn Taxi Hero Award celebrates taxi and private hire drivers who
have gone above and beyond for their passengers, colleagues and communities
through exceptional acts of kindness, bravery, customer service or community
support.

3. HOW TO ENTER

3.1 The competition will run from 08 September 2026 (the
“Opening Date”) and run to midnight on 04 October 2026
(the “Closing Date”) inclusive.

3.2 All competition entries must be received by the Promoter by completing a
nomination form at

https://www.acorninsure.co.uk/taxi-hero-award/

(“Website”) by no later than the Closing Date. All competition
entries received after the Closing Date are automatically disqualified.

3.3 For successful nomination to be entered into the competition:

1. Complete the official nomination form available on the Website and provide
   as much relevant information as possible about the nominee and the
   circumstances surrounding the nomination.
2. Supply supporting evidence such as photographs, testimonials, media
   coverage or other documentation where requested.

3.4 There is no charge to nominate and enter this competition.

3.5 The Promoter will not accept responsibility for competition entries that
are corrupted, not successfully completed or transmitted, damaged or delayed
in transit regardless of cause.

3.6 The Promoter may contact:

• the nominator;
• the nominee;
• relevant witnesses;
• employers;
• taxi operators; or
• other relevant organisations

for the purpose of verifying information provided in a nomination. Failure
to provide requested information may result in a nomination being withdrawn
from consideration.

3.7 By submitting a competition entry, you are agreeing to be bound by these
terms and conditions.

3.8 The competition will be judged by an independent judging panel appointed
by Acorn. The judges may consider the following criteria:

1. community impact;
2. going above and beyond;
3. courage and compassion;
4. evidence and credibility;
5. alignment with the aims and values of the award.

The decision of the panel of judges (acting reasonably) will be final.

4. ELIGIBILITY

4.1 Nominations for the competition may be submitted by:

• members of the public;
• taxi passengers;
• Acorn customers;
• Acorn employees; and
• the nominee themselves, where self-nominations are permitted.

4.2 To be eligible, nominees must:

1. be a licensed taxi driver, private hire driver, professional driver, or work
   in a role directly supporting the taxi industry;
2. be based in England, Scotland or Wales;
3. be aged 18 years or over; and
4. have demonstrated exceptional kindness, bravery, community support,
   customer care or service beyond what would normally be expected in their
   role.

4.3 In entering the competition, you confirm that you are eligible to do so
and that the nominee is eligible as per clause 4.2 to claim the prize. The
Promoter may require proof of such eligibility.

4.4 The Promoter will not accept or may later remove entries where:

• the information provided is false, misleading or incomplete;
• the nominee is subject to an active criminal, civil, regulatory or
  insurance investigation;
• progressing the nomination could create safeguarding, legal or reputational
  concerns;
• the nominee’s conduct is inconsistent with the values and purpose of the
  award;
• nominations are completed in bulk; or
• nominations are incomplete.

4.5 There is no restriction on the number of nominations that may be
submitted by a single person.

4.6 The Promoter reserves all rights to disqualify a nominee if yours or
their conduct is contrary to the spirit or intention of the prize competition.

5. THE PRIZE

5.1 The prize is:

1. the Britain’s Taxi Hero Trophy; and
2. a £1,000 Amazon gift card.

5.2 The Promoter may also award additional prizes, commendations or
recognition to runners-up, finalists or shortlisted nominees at its
discretion.

5.3 Prizes are non-transferable and no cash alternative will be offered
except where explicitly stated.

5.4 The prize is not negotiable or transferable.

6. WINNERS

6.1 The decision of the judges nominated by the Promoter is final and no
correspondence or discussion will be entered into.

6.2 The Promoter will contact the winner personally as soon as practicable
after the announcement date using the contact details provided with the
competition entry.

6.3 The Promoter must either publish or make available information that
indicates that a valid award took place. To comply with this obligation the
Promoter will seek consent from the winner prior to publication of any
information.

6.4 The Promoter reserves the right to select an alternative winner if:

1. the winner cannot be contacted;
2. the winner declines the award;
3. the winner does not consent to publication of personal information as per
   clause 6.3;
4. verification checks cannot be completed; or
5. the winner is subsequently found to be ineligible.

7. LIMITATION OF LIABILITY

Insofar as is permitted by law, the Promoter, its agents or distributors will
not in any circumstances be responsible or liable to compensate the winner or
you accept any liability for any loss or damage. Your statutory rights are
not affected.

8. OWNERSHIP OF COMPETITION ENTRIES AND INTELLECTUAL PROPERTY RIGHTS

8.1 All competition entries and any accompanying material submitted to the
Promoter will become the property of the Promoter on receipt and will not be
returned.

8.2 By submitting your competition entry and accompanying material, you agree
to:

1. assign absolutely to the Promoter all your intellectual property rights
   held in the competition entry with full title guarantee; and
2. waive absolutely all moral rights.

In and to your competition entry and otherwise arising in connection with
your entry to which you may now or at any time in the future be entitled
under the Copyright, Designs and Patents Act 1988 as amended from time to
time and under all similar legislation from time to time in force anywhere
in the world.

9. DATA PROTECTION AND PUBLICITY

9.1 The Promoter will only process personal information as set out in the
privacy notice at https://www.acorninsure.co.uk/privacy-policy/ and applicable data protection laws.

9.2 Information will only be used for purposes connected with:

1. administering the award;
2. verifying nominations;
3. selecting winners and finalists; and
4. contacting nominees and nominators.

You must not include policy numbers, claim references, medical information or
unnecessary sensitive personal information in nomination submissions.

10. GENERAL

10.1 If there is any reason to believe that there has been a breach of these
terms and conditions the Promoter may, at its sole discretion, reserve the
right to exclude the nominee from participating in the competition.

10.2 The Promoter reserves the right to hold, void, suspend, cancel or amend
the prize competition where it becomes necessary to do so.

10.3 Submitting a nomination does not guarantee that the nominee will be
contacted, shortlisted or selected as the winner. The Promoter may remove or
pause nominations where legal, safeguarding, regulatory or reputational
concerns arise.

10.4 These terms and conditions are governed by English law and exclusively
governed by the courts of England and Wales.