Due to the continuing Coronavirus situation in the UK, we are currently experiencing a large volume of calls.
If you need to make an update to your policy, please do so online by clicking this link.
Please use the following link if you wish to make a claim.
To see what help and support we are offering customers during the Coronavirus pandemic, click here.
+44 (0)1704 339000 quotes@acorninsure.co.uk

we want to make sure we can give you the best options to help you now and allow you to get back on the road in the near future…

I am no longer using my car, what are my options?

We understand the challenges many of our customers are facing in the current situation our country finds itself in. To assist you at this time of uncertainty we have added the ability to suspend your policy rather than outright cancellation. The suspension of your policy will protect your No Claims Discount and will mean you can get back on the road with minimum effort, when you are ready to do so.

Suspend Your Policy

  • If your payments are up to date you can place your policy on hold for a maximum of three months.
  • You can reactivate your policy when you want to use your vehicle again.
  • You will not lose the No Claims Discount you are currently earning if you reactivate your policy.
  • You must contact the DVLA and SORN your vehicle, as no cover will be in place and you are unable to drive your vehicle on the road. Under s143 of the Road Traffic Act it is an offence to use (or permit to be used) a motor vehicle on a road or other public place when there is not in force cover in relation to the use of the vehicles such a policy of insurance in respect of third party risks as complies with the Road Traffic Act.
  • If you are found guilty of an offence under this section, then you will face a penalty of between six to eight penalty points and a fine of up to £5000.
  • You must also contact you bank to make sure your direct debit is cancelled.

I have sold my car, what are my options?

Cancelling Your Policy

  • You can cancel your policy at any time you choose.
  • You will have to pay our standard cancellation fees (please review your own terms of business for full details https://www.acorninsure.co.uk/docs/Terms-Of-Business.pdf)
  • You will forfeit any No Claims Discount you have earned during the period you have been insured.
  • You must find another provider for you vehicle insurance or SORN your vehicle with the DVLA. Under s143 of the Road Traffic Act 1988 it is an offence to use (or permit to be used) a motor vehicle on a road or other public place when there is not in force cover in relation to the use of the vehicles such a policy of insurance in respect of third party risks as complies with the Road Traffic Act.
  • If you are found guilty of an offence under this section, then you will face a penalty of between six to eight penalty points and a fine of up to £5000.