Table of Contents
What is the Uber Greenlight Hub?
Where can you find an Uber Greenlight Hub in the UK?
What services does the Uber Greenlight Hub offer?
Why should you use the Uber Greenlight Hub?
If you’re thinking about becoming an Uber driver in the UK, you may have heard of the Uber Greenlight Hub. But what exactly is it? And how can it help you on your journey to earning on the road?
This practical guide explains what the Uber Greenlight Hub is, how it works, and why it can be a valuable step before you start accepting fares. Whether you’re preparing your private hire vehicle, sorting out your insurance, or using the Uber app for the first time, understanding the Greenlight Hub can help you get started confidently and safely.
What is the Uber Greenlight Hub?
The Uber Greenlight Hub is a physical support centre for Uber drivers and people interested in joining the platform. You can receive face-to-face assistance from Uber staff, help with documentation, and vehicle inspections to ensure you meet Uber’s standards.
Think of it as your local Uber help centre, where you can:
- Register as a driver partner
- Complete vehicle inspections
- Get assistance with documents such as your PCO (Public Carriage Office — a term used mostly in London) or private hire licence
- Learn how to use the Uber app effectively
- Resolve issues during your time driving for Uber
For many drivers, visiting the Uber Greenlight Hub can be a helpful resource, as it provides in-person support, guidance and assistance with account issues, vehicle requirements and onboarding.
Where can you find an Uber Greenlight Hub in the UK?
Uber Greenlight Hubs are located in major UK cities, including London, Manchester, Birmingham, and Glasgow. You can find the address of your nearest hub by clicking here. Opening hours can vary by venue, so it is advisable to book an appointment to avoid waiting.
You can also check your nearest Greenlight Hub and its opening hours through your Uber Driver app. If you need further assistance, you can contact Uber through the Uber UK website.
What services does the Uber Greenlight Hub offer?
1. Help with registration
The Greenlight Hub can guide you through the driver registration process, helping you upload and check documents such as:
- PCO licence (London) or local private hire licence
- DVLA driving licence
- Vehicle documents (MOT, V5C)
- Private hire insurance proof
This ensures you meet all licensing regulations and Uber’s requirements clearly, avoiding delays or confusion.
2. Vehicle inspections
Your vehicle must meet Uber’s safety, comfort, and cleanliness standards before you can start driving. At the Greenlight Hub, you can book a vehicle inspection covering:
- Tyres, lights, and general condition
- Interior cleanliness
- Checking for any visible damage
This helps protect you and your passengers while ensuring you stay compliant.
3. App training and technical support
The Hub offers hands-on demonstrations on using the Uber app effectively, including:
- Accepting and completing trips
- Using in-app navigation
- Managing your account and trip history
- Understanding safety features in the app
Technical support is also available if you encounter payment issues or app glitches, helping you stay on the road without disruption.
4. Insurance guidance
Before you can start earning, you need valid private hire insurance. The Greenlight Hub can help you understand the insurance you need for Uber in the UK, including:
- The difference between personal and private hire insurance
- Requirements for hire and reward coverage
- Ensuring your policy is active before accepting trips
At Acorn Insurance, we help Uber drivers secure the insurance they need, helping you drive with confidence.
5. Ongoing support
The Greenlight Hub isn’t just for new drivers. Existing Uber drivers can visit for:
- Updating documents
- Changing vehicles
- Improving app usage and ratings
- Reporting incidents or concerns
This ongoing support helps you stay compliant, confident, and prepared while driving with Uber.
Why should you use the Uber Greenlight Hub?
While registration can be completed online, using the Greenlight Hub offers clear benefits:
- Personal support: Face-to-face assistance for documents, insurance, and using the app.
- Fast resolution: Address issues on the spot instead of waiting for email support.
- Peace of mind: Confirm your vehicle and documents meet requirements before you start.
- Local knowledge: Receive insights on busy areas, tips to maximise income, and safety guidance.
For many drivers, this support can help them speed up the process of getting started with Uber safely.
How to prepare for your visit
To make the most of your appointment:
- Bring your driving licence, PCO or private hire licence, vehicle registration, MOT, and insurance documents.
- Ensure your vehicle is clean and in good condition for inspection.
- Prepare any questions about using the app, insurance requirements, or payment queries.
By preparing in advance, you will leave your appointment ready to start earning legally and safely.
Final thoughts
Ready to the next step? The Uber Greenlight Hub is a good resource for UK drivers looking to start or continue their journey with Uber. From document checks and vehicle inspections to insurance guidance and app training, the Hub is designed to help you navigate the process while ensuring compliance with local regulations.
At Acorn Insurance, we understand how important it is to have the right private hire insurance in place before you start accepting trips. We provide cover for Uber drivers, helping you stay protected.
Further reading…
What are the Uber Driver Requirements in the UK? →
Uber Drivers: How to Achieve and Maintain Five-Star Ratings →