Make a Claim

Prospect Legal Ltd are the UK claims handling agents for Acorn Insurance, they deal with all aspects of Motor Claims for Acorn Insurance from First Notification of Loss to the settlement of the largest and most complex personal injury cases. Prospect provides a claims reporting facility 24 hours a day, 7 days a week. You can also report a claim using the claim form on this website, or text “Claim and your vehicle registration number or policy number to 83118” and one of our team will call you back and take the details of the claim from you.

Acorn Insurance is dedicated to providing a first class claims handling service to our customers. We are particularly dedicated to the prevention of fraud.

If you are comprehensively Prospect will arrange the repair of your vehicle through their managed repair network, thus guaranteeing the quality of your repair. If you are insured on a Third Party Only basis they can use their network of solicitors to help you recover uninsured losses in the event you have a non fault accident. Prospect can also provide any kind of replacement hire vehicles in non fault accidents through our partnership with Rapid Vehicle Management. A company that specialises in the provision of licensed replacement taxis.

If you are in a fault accident they will use one of their team of Claims Inspectors to deal with the claim immediately and try to protect your policy from excessive costs.

Prospect employ some of the most experienced claims specialists in the industry to look after our customers. To get the benefit of this experience it is vital that you report a claim as quickly as possible. Look at our Top-Tips below to make sure you get the right information to us when we need it.

So remember to report ANY claim (even if it’s not your fault) within 24 hours by using one of the below methods!!!!!

1. Call 0845 092 0700, 24 hours a day 7 days a week.
2. Text “Claims and your vehicle registration” to 83118
3. Complete the online claims form by clicking here

If you are in an accident, if possible you should:
1. Get into a safe position before you start exchanging details, i.e. away from the risk of other traffic.
2. Never admit liability at the scene of an accident.
2. Exchange name & address details with everyone involved
3. Exchange registration numbers & make/model of vehicle
4. Take pictures of the damage to both vehicles, the registration number of the vehicles and any passengers. Also try to take pictures of the accident scene. Remember, only do this if it is safe to do so and you are not endangering yourself in the process.
5. If there are any witnesses get their mobile number and their address.
6. As soon as you have this information contact us immediately on the numbers shown above, or text claim to 83118 and we will call you back.