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Make a Claim

In the unfortunate event of an accident of any kind and regardless of blame, you should report it to us within 24 hours.

To report an accident you can call 0345 092 0700. Our Claim notification line is open 24/7, 7 days a week.  Alternatively, you can text your vehicle registration number or policy number to 83118 to receive a callback.

Acorn Insurance is dedicated to providing a first class claim handling service to all customers.  We are particularly dedicated to the prevention of fraud.

Acorn Insurance and our partners are able to offer many different types of services to assist you in the event of an accident.  We can recommend, a vehicle repairer who will repair your vehicle and provide a guarantee, a replacement like for like vehicle and advice from a Solicitor regarding any personal injury that you may suffer.  Simply speak to one of our claims advisors for more information.

Prospect Legal Limited is the UK-based claims handling agents for Acorn Insurance. Prospect will ensure that any claim being made against you is validated correctly.  Prospect employ some of the most experienced claims specialists in the industry to look after our customers.

If you are in an accident, if possible you should:


1. Get into a safe position before you start exchanging details, i.e. away from the risk of other traffic.
2. Never admit liability at the scene of an accident.
2. Exchange name & address details with everyone involved.
3. Exchange registration numbers & make/model of vehicle.
4. Take pictures of the damage to both vehicles, the registration number of the vehicles and any passengers. Also try to take pictures of the accident scene. Remember, only do this if it is safe to do so and you are not endangering yourself in the process.
5. If there are any witnesses get their mobile number and their address.
6. As soon as you have this information contact us immediately on the numbers shown above, or text claim and your vehicle registration to 83118 and we will call you back.